The hotel was great, the location was convenient, the service was nice and the reception staff were friendly.

There is a bar opposite the reception. The music is very loud when the door is opened. There are people whose clothes are not suitable for conservative families and drunkards. The bar should have been somewhere else or outside the hotel Or in the upper floors.

Farid is an excellent Manager who take care of little details and he is a friendly clever person. Hussein and Firas, 2 nice gentlemen who serve you like royal places. The Chief is amazing and he is really an expert. Kamilia is a sweet person and Laxmi did my checkout was amazing. Soniya thank you for asking about my memeber to get me a discount. Crown Palaza Bahrain is really amazing hotel

Nothing. All was perfect!

Location, breakfast and everything in general

I had to repeatedly ask all the front desk agents on different shifts for a change of room from a king room to a connected family room, but they kept ignoring me. I understand that the hotel could have been fully booked, but they did not inform me or update the status of my request. Also, the king room is tiny compared to other hotels and could easily just be a standard room in other hotels

Duversity in Breakfast & Health club

1. Since the hotel belongs to IHG family, and the later is a partner to Skyteam / Saudi ALFURSAN; hence, the hotel should be able to credit the corresponding miles into the customer's ALFURSAN account. 2. The atmosphere of the pool should be more exciting; e.g. water sports with a coach, music, more trees, wider umbrellas, colder water, etc...

Everything was great. I Loved the place; quite room and clean ; the reception staff are so friendly and helpful .. I loved that they had an instructions cards for everything ( if need a special below.. If you forgot your personal hygiene item just call so and so ) + they asked me about the time of checkout 12 or 2 ( I appreciate that they asked me instead of asking them).+ great hospitality thank you for the fruits.

No elevators.. I know its just a floor but not everyone is able to claim the stairs.

The staff at this hotel from the ones that greet you by opening the door if a taxi on arrival through two outstanding employees: Bliss and Gordon provided exceptional, helpful and personable service. The rooms were exceptionally clean and the whole atmosphere if the hotel was one if the staff could not do enough to make one's stay relaxing and enjoyable. Heartily recommended.

Nothing. My stay was thoroughly enjoyable in all aspects.

It was me and my wifes first time to this amazing hotel, we were welcomed by this strong and charming personality duty manager Mr Abdulla Jassim. With his professionalism we were really impressed and he ensured everything was perfect. He has offered us a welcome drink as a token of a gesture. We will definitely come here. Thanks to the wonderful hospitality of Mr Abdulla Jassim and his team

Absolutely all was perfect there is nothing we disliked

The size of the hotel and the facilities were great. i also loved the fact its like a mini resort instead of a huge hotel.

Overall, the staff was extremely friendly except the woman at the checkin counter. She was a bit moody which was weird. But everyone else is great.

The staff are great, from the reception lady, Bessie, to Rose at the main restaurant and the Restaurant Manager. Room was always pristine on our return.

Sadly, we had a loud, drunk guest who kept waking us up every day at 2 AM on his return to the room; it was annoying. It was no fault of the hotel, though.

Very clean and comfortable facility and staff were amazing. The duty manager Karim was very customer centric and there was delay in check and he opened up the priority lounge area while the room was being made ready and he send us a basket of fresh fruits and cake to our our room to make feel welcome. Which was a nice surprise!

Nothing