I stayed in IHG hotels before, I like that they have comfortable rooms including a microwave, fridge, and a drip coffee machine (although I would prefer the Nescafe or any other capsule espresso machine). Breakfast included eggs, sausages, baked beans, cinnamon rolls, yogurts, orange/berry juices. So I would say breakfast is good and you don't need to spend time looking for a cafe. I like they have a pool - it is nice to spend some time after long hikes. The location is a bit far from Victoria center, it takes about 20 min by car to get there. For us it was ok, we like researching different districts of cities, not only downtown. Btw, the Hatley Castle is nearby - I recommend visiting it as a hike from the hotel. There is also a park around the castle. But I also strongly recommend visiting the Butchart gardens.

All usb sockets did not work. I would like to see a bathtub in the pool. Ice machines are not on every floor, but you can still find them.

Awesome checkin process by the staff Taban and Deepansh .. Absolutely 💯 great check in process.. The H.K. staff was great on the 5th floor... But Deepansh and Taban were gem and were just Awesome @ their work.. Definitely would suggest the management to promote them over the hierarchy..

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The rooms were clean and the pillows soft. I liked that the bath toiletries were easy to dispense and it was complete (shampoo, conditioner and body wash). There was also body lotion and hand wash at the sink. Breakfast was complete (hot and cold) with an assortment of beverages.

I would have liked additional amenities like room slippers, a robe, and some cotton (ear buds and pads).

Machines in the gym were fantastic! Gym was quite warm but there was a great fan. Breakfast buffet was appreciated. Loved AC in the room that could be set very low, can’t sleep in a warm room.

Some items in the buffet could have been warmer but this is a minor concern. The food was tasty and great selection!

It is in a good location if you want to be on the Westshore, and is fairly central to the region if you have a vehicle. There is a decent hot and continental breakfast every day. There is a good pub/restaurant next door with great pizzas and a nice selection of local craft beer on tap.

Hotel was nice and clean and the staff were very easy to deal with! Would stay here again.

Breakfast was only until 9:30AM which seems really early to me. Would have liked breakfast to at least go until 10:30AM like most other hotels do.

The location is convenient and the complimentary breakfast is excellent.

There is some noise transfer between rooms in particular you can hear the doors opening and closing at times from other rooms. I would suggest earplugs if you’re a light sleeper. The lighting in the room is also a bit dim so if you have any low vision issues this may not be the place for you.

Bed was great. Room was comfortable, spacious, and well appointed. Front desk were professional, courteous; a pleasure to deal with.

I only have two points, which I submit are fastidious. I observed a few candy wrappers in common area hallways and the elevator was slow.

Room was clean and comfortable. Nearby grill easy walking distance for dinner. Breakfast was great! Easy to find after a visit to the famous Butchart Gardens.

Pool could have been a tiny bit warmer but was swimmable. Enjoyed the option of a heated pool in November.

I loved the location, the breakfast, the cleanliness of the room and the massive space. I loved the beds too. Super comfortable and also I could control how warm or cold I wanted my room to be- which I greatly appreciated!

I had initially booked 7 nights and when I got to the hotel I tried to change my room. The front desk person was so unhelpful and a tad rude. I ended up shortening my stay to 5 nights. The back and forth between booking.com and the hotel is an experience I never want to go through again.