From the moment we stepped out of our Uber it was clear we were in for a special experience. From the doormen to reception snd the concierge staff everyone was welcoming, friendly and helpful. It was our 20th wedding anniversary and the hotel had spread rose petals on our bed and bathroom along with chocolates, which was a lovely surprise. Good sized room, the comfiest bed, a spa bath and an amazing toilet all made the experience great. Breakfast was also fabulous and we loved the garden room. The hotel was just beautiful but it’s the staff that really made our stay so special.

Everything was perfect, only wish we had longer than 3 nights!

The place is beautiful and very comfortable.

I didn't know that I should stop my car in front of the hotel, so I tried to park my car on the parking. When I arrived on the parking, a man from the parking came to me and said me that I couldn't do that with in a bit harsh way. I've made the way to come back in front of the hotel and a bus was already stopped there, taking all the place. It was really hard ans annoyng to know that I was calsing trouble on the traffic to find a place to wait the valet. You don't give us a choice to park by ourselves and instead you charge 40 dollars to make this for us that way.

We often have booked Ritz Carlton before, but this was an outstanding experience. We had never such a pleasant stay. Everybody in the Hotel was extremely friendly and we got a lot of help due to special situation. Reception was extremely helpful and extraordinary friendly, Restaurant same and food was also awesome, breakfast as well as dinner. Fantastic stay over my birthday!!!!! Many thanks!!!

nothing to complain about!!!!!

Staff is extremely friendly and helpful. The few things we needed during our stay or asked for they took care of it right away.

The breakfast needs help. Poor quality and not very good. It was not up to par with a 5 start hotel, everything else was fantastic though. Thankfully there are great breakfast options close to the hotel.

One of the best Ritz hotels I have been to. Almost everything is perfect there. Starting from the receptionist through rooms quality, the personal touch and willingness to help . I am very satisfied. It was a truly exceptional experience.

- The invoice sytem or the receptionist forgot to deduct room credit from our final bill. So I contacted then and asked to correct the invoice. They did, but wrongly. For the hotel this class it looks a bit silly that you need to do a calculation for them. - We had to wait about 40 minutes for breakfast. I expect better timing. - Before the arrival I had asked about 2 rooms nearby as we were travelling with kids. Our rooms were 10 rooms apart. Situation was resolved quickly and we were relocated to room-by-room.

A friend and I went for my 50th Birthday weekend and it was a stay where the hotel staff went above and beyond. The hotel was amazing from the luxury of the room and majestic show and deep soaking tub to the fantastic room service, bar, pool, sauna and tea. The staff was exceptional, amenities were top notch and it was AMAZING. Thank you for a wonderful weekend and celebratory get away.

Absolutely nothing, everything was perfect.

The nice attention for my daughter's birthday, they offered us a cake. The Spa is amazing and the staff is very nice and helpful. The doormen were particularly helpful on any occasion.

The cake wasn't eaten completely and stayed in the room for 2 days, no one took it back. The lunch at Boulud wasn't as good as expected but we really enjoyed a dinner at the restaurant Le Bonaparte in Le Vieux Montreal.

The service was perfection, fulfilling and anticipating our every need. Pampering without stuffiness. The Ritz Carlton Montreal exceeded our expectations on every aspect: Personal service,accommodations,pool,spa,and fitness, bar and dining. Unbelievably smooth check in and check out. Ideal understated elegance. The Ritz earned my loyalty for every trip to Montreal.

Nothing

Location was amazing! Hotel was beautiful. Small reception though. You don't have much room to hang out near the reception. It's small. The pool was amazing.

The breakfast at the restaurant was ok. I got 2 eggs with 6 potatoes and the ham was not the quality I expected for a meal that costs 37$. 37$ for 2 eggs and 6 potatoes and a slice of ham...and plain wholegrain bread. No butter. Disappointed by the breakfast. But everything else was amazing

Christine, Dio, Kelly, the room service staff, the doormen, the housekeeping staff….all top notch. Their attention to detail, friendliness, and professionalism blew us away. We could not have dreamed of a better place to spend our mini honeymoon. We were spoiled for sure. We will never forget our time at the Ritz.