The location is the best....right on the lake. The views over the lake are fantastic, especially at sunset. The gym was very nice and was 24 hours open. I was given club lounge access and the food there was very nice and sufficient to keep me going all day. The wine bar was especially nice. The service was great...very helpful staff always going out of their way to assist. Overall, I had a wonderful weekend stay with perfect weather, great views and a healthy time. I worked out, jogged on the lake, and ate well. The room was very comfortable and I slept well in the large bed.

Only the other clientele....it was a weekend and so the hotel was full and the people that stayed there were rude and pushy. This isn't the hotel's fault, of course....just the nature of being one of the best hotels in a weekend destination. Otherwise, everything was fantastic.

The room was spacious and clean. The executive lounge was fantastic for a relaxing small meal, afternoon tea and snack. The hotel location was beside West Lake for a leisure walk to enjoy the beautiful scenery. At the same time the hotel was just next to the busy shopping and dining areas. You will be spoiled by the variety of shops and eateries. I highly recommend it to all visiting Hangzhou !

Nothing to mention.

Love the location. Faces the Xihu, so if you picked the room with Xihu view, it's lovely from late morning when it's bright and not misty (although there's slight blockage from my room at 5th floor) Shopping area is just 5mins walk, right behind the hotel area. Food at 28 Hubing right at the lobby is good.

The room I chose, it has a nice view towards the West Lake. When we entered the hotel, this is one of the few hotels that offers air purifiers at every square meter, even in the room to make sure you have the best air quality and non-allergy experience (not meaning in Hangzhou the air quality is bad).

nothing really.

Location is perfect, right next to West Lake

The front desk staff is lacking the eagerness to help the guest, and some of the restaurant staff at the buffet lunch is lacking professionalism and common courtesy

The restaurants especially the Chinese restaurant on the ground floor was really excellent.

A number of staff can't speak nor understand English and service at the tea cafe Lobby area was not up to standard.

Breakfast was wonderful! Lots of choices including Western and Chinese foods. My only complaint was that it was not included in the room price and seemed a little expensive (close to $30 USD).

Very stylish hotel. We enjoyed very much. Nice and very friendly staff helped very good to use the by App rental bicycles (public not hotel). Breakfast was our best in China.

The location is perfect, just next to the West Lake. Beautiful view. Very friendly and well-trained staff.

The room is too warm. The air conditioner wasn't functional.

excellent location, very convenient to nearby restaurants, shopping malls, and subways. The room is facing the west lake. The staffs are friendly.

The food served at the Chinese restaurant in the hotel was not tasty, but expensive.