- Wonderful staff who tries to help you with any need you may have. One staff member (among other assistance he gave me) extensively helped me sort my train ticket. Many thanks again to him !!! - Simply the best location you can have in Hangzhou: in the old city, close to the metro and famous shopping street ; but in a very quiet area. - Everything was clean and convenient.

- Not the fault of the hotel: workers renovating a roof next to my room (very) early morning. I simply asked to change room after that and had no issue afterwards.

The cat! Lovely to be able to pet it. The slim bespectacled lady who checked us in, she was excellent in service and attitude. we could feel her sincerity towards helping us get settled in and answered all our queries promptly. Her memory is very good and remembered what we had requested half a day earlier and reminded us when we got back in the evening. She deserves a raise! The cleaning auntie is also very helpful and hardworking

There isn’t a lot of space in the common area and could be crowded and squeezy. Not a biggie. The bathroom shower screen leaks. Toilet door is actually a curtain, quite strange.

Location is amazing (easy to reach from two subway stations, almost at the big touristic street but also on a side lane so it's really quiet. Place itself is really beautiful, with an ancient-looking small courtyard. Staff was super open and friendly. I could also leave my luggage for a bit longer after checking out. I stayed in a 6-bed room. Room was spacious, with private and quite big toilet and bathroom. It was pretty quiet and comfortable.

The beds were three simple bunk beds, like in student dormitories, with no curtains/shades. So there was not much privacy (that's okay, but such a small thing can really be easily added and improve the overall impression a lot). It's particularly inconvenient when the neighbours turn the light on in the late evening.

Perfect location in the old tourist area of Hangzhou. mountain park with temple is nearby good for walking. open heart and hospitable owner. nice two cats for atmosphere. quiet and cosy place with nice guest. waking street so no any traffic noice. but should find car park if you travel by car. the nearest car park is not cheap 120rmb per day. better find some free or other part is not so fat 64 per day. Chinese spring festival will not have free parking lots.

The location was wonderful, near Hefang Road. The old part of town has plenty of shops and eateries, and is only about 25 minutes walk to West Lake. It had nice ambiance.

Although the room was small, and the facilities old, our stay was comfortable enough.

The service of a 5 star hotel for a great price. The receptionists are amazing , they even offer laundry pickup service! The facilities are old but well maintained. The location is spectacular, hands down the best location in town.

Great Place! The people at the reception were very kind and helpful! It was very clean and the beds were very comfortable and bathrooms very clean. The best about the place is it's location! Close to the local shopping street, bars, and not far to Westlake!

Great location, lots of restaurants and shops around, night view just amazing, rooms are not big but very clean, end smelled nicely, also there was a small yard suitable for sitting and enjoying coffee and a book, staff very friendly and supportive.

Well located, big rooms, comfortable.

They didn’t clean the room and when we complained they said they did take the trash out, but didn’t do anything else. For what we paid I think we deserve at least that they changed the bed sheets. When we complained they said “so what do you want us to do?” And gave us a bottle of water.

Very very good location, walking quiet street , coffee at 5 feet very good

Not very clean I have a towel with holes