All in all, a great place to stay. We got a room with a Bay view - would highly recommend, it is an amazing view. We also got a view with the 30th floor access, which had a reasonable breakfast buffet and also a 4pm-6pm happy hour. What was also nice about this floor is faster check-in/check out - I'd recommend considering the rooms that have that. Outside of those perks, the hotel is great. Location is really nice, short taxi ride to the old town/walled city. Facilities and pools are great. Very helpful staff. All in all a great place.

Some of the hotel had some construction going on.

Amazing view, spectacular sunset and sunrise view. Front desk staff and concierge are friendly, management has few gaps and lost opportunities. Close to the Boca Grandi shopping centre. Close to many restaurants. And level 14 pool is one to ask for .. Go there and indulge yourself

Far from walled city, but taxi and Uber are available (Taxis charged more and exaggerated rate during rainy days. Flood in front of the hotel as the rest of the suburb when it rains. Breakfast buffet is substandard, restaurant seating map is a bit outdated. However restaurant reception and staff are excellent.. Management do not communicate well with customers which may create an encounter and unnecessary conflict..

Overall good stay, especially loved the pool area. Convenience to walk about in the Bocagrande area, the views were just splendid. We ended up having breakfast twice, highly recommend. Staff were helpful, again especially in the hot month of March the pools were everything! Especially with the beach being filled with folks trying to hustle you even at 7am. I specifically booked here on this my 2nd trip to avoid the harassment. I get water and views in a safe unbothered space. Oh bonus next to the mall!

Not to do with the hotel, but multiple folks had issues with the covid test downstairs at concierge not being returned within the 2 plus hours and some didn't get their results until the next day.

The Pool was always clean and was not crowded. The Breakfast was good we enjoyed. The room service, club sandwich was a hit and the strawberry ice-cream was good too. There front door staff was always friendly and helpful. Our house keeper was nice and friendly. The view from our wedding of the beach was amazing!

The bed was hard and uncomfortable and the pillows seemed flat. It was always freezing in the room. We would cut off the air it would cut off for 3 minutes and com back on.

John in the Dining Restaurant was absolutely first class in providing an attentive and helpful service. But Luis, the young man who welcomes new guests and checks them in, was great at helping rectify an error in the quality of the room's view that had been booked. I didn't know for sure if the problem was in the booking process or on the part of the hotel. Either way, Luis willingly corrected the issue at a reasonable price uplift

The shower wasn't hot enough when turned to the maximum temperature. It was the equivalent of a middle setting

Service was top notch. They accommodate to all your needs. Views to the city and sea were spectacular. Rooms and bathroom were spotless. Pools (all 3 of them) were very nice. Supermarket and shopping center next door.

Sofa bed wasn't as comfortable for my other guest. We went when there was construction on the street. Streets on both sides of hotel were flooded badly when it rained.

The location of the hotel is one of the best in Cartagena. Pools are amazing with beautiful view over whole coast of Cartagena. I would love to take a moment and especially highlight one of the employee who works at front desk. Her name is Lida. She is such a professional and she know what does it mean to work in hospitality. She made sure we were happy through our stay and that we feelt good. If we had any request, she always made sure to take care of it. So once again, thank you Lida for everything.

Some people at front desk (Not Lida) treated us with no respect. We stayed there for 21 days. We were told we do not need to make a reservation for new years eve and I had to argue for 20 minutes with some employee so they led us into the restaurant and to the pool. They did not serve food, nor drinks and do you know what a guy recommended to me ? That we can go to our rooms and there will be a room service for new years eve. I’ve never heard about it. That approach has nothing to do with 5 star hotel. Very disappointing part of our stay.

The view was amazing, the pool was amazing, their gym was nice as well, and we enjoyed the air conditioning while staying in the hotel. Their rooms where always nice and clean and very comfortable.The staff where extremely nice and courteous. The area surrounding the hotel was nice and very convenient if your shopping or heading out to activities while in cartagena. This is a 5 star hotel, I would highly recommend while staying in Cartagena.

Room: Fantastic! The bed was super comfortable and soft. The pillows were great! The room was spacious and plenty of space for you to put your stuff. The lights are motion sensored and you could control them by the light switches near the bed. You can project your phone with Bluetooth to play your Netflix or other streaming service. Room service was quick and delicious! Breakfast: It was a buffet, you have many options. The fresh juice and fruit were delicious! Definitely give the stredded meat of the day a try. You can sit inside or outside on the balcony. Whenever they pour you coffee you can ask them to bring you whatever you'd like from the buffet as well Pool: there are 3 levels of pool The lower level and mid level is for families The highest level is adults only! There's staff on every level and you can order drinks and food to be delivered to you. The towel you have ti exchange your towel card and make sure you don't lose it. Security and customer service: There are different elevators and you can't get to someone's floor because you can only go to the floor assigned where your room is. There's amazing security due to that and in front of the hotel. The customer service is impressive. The attention to detail and effort from the staff is truly wonderful!

The mini fridge in the room was full of stuff and it didn't have much room for your own stuff and it didn't keep things cold enough.

The hotel itself was very nice. We weren't missing anything at all. The staff were very friendly and the food for breakfast was awesome. Dinner in the private resto was very nice too with a local band.

NO BEACH! We should have been warned that the entire beach was under construction. I feel that was Booking.com's shortcoming.