The hotel is charming, with old colonial architecture and updated modern finishes. The rooms are very spacious and the A/C worked really well (very important, considering Cartagena was so hot and humid during our stay). Many shops, restaurants and plazas are just a short walk away.

The hotel is located next to a bank, and every weekday a crowd of people were lined up waiting to collect an allowance from the government. The biggest issue with this is that they began lining up just after 4am and were REALLY loud. I had earplugs in and was still woken up by the noise. The second bedroom in our unit didn't have a window overlooking the street and was much quieter. So while the street view is nice, it's not worth being woken up before dawn every day.

Modern rooms in a traditional building. Perfect location - everything we wanted to do was within a short walk. The swimming pool is such a bonus on hot Cartagena afternoons. The staff couldn't have been more friendly and helpful. This is my second stay at Casa Morales. I will stay there every time I travel to Cartagena!

Absolutely nothing. It's an ideal base to explore Cartagena from, in the vibrant neighbourhood of Getsemaní. They should maybe take more advantage of the elevated rooftop area - that would be a fabulous place to put tables and chairs so people can enjoy a view of the bay.

location, style of building. it’s absolutely stunning. nice little apartment over looking in to swimming pool. once windows are open in bedroom you have palm trees so it looks like you outside. top floor has got amazing views that you must see when there. all staff was very helpful once guys on the day we was leaving deserves a reward. we stayed till late on our last day and he didn’t have any problems in keeping our suitcases, lending a towel and getting us a taxi! what a legend!

n/a shame that their roof top doesn’t have anything. swimming pool or nice sitting area would make this space even more inviting

We decided to stay a night here as the photos pulled us in... To put it politely, they have a really good photographer. The property is a lot more dated than the photos show, but it's still a beautiful old building. We stayed in the apartment as it was the only room they had left and it was very basic. We had hot water for the first shower but then cold showers after that, as we were only there for one night we didn't complain about this & it was so hot anyway so not worth complaining about. Great location, in the heart of Getsename, but not enough to hear the bars etc which was good. The pool is amazing and to be honest that's worth the money itself, the guy on reception let us stay for the afternoon after we checked out which was good of him and we greatly appreciated it as it was so hot! In short, I'd stay again but in a different room and for a cheaper rate. Also would be an added bonus if they did breakfast.

The price, we did book last minute though so this obviously didn't help. Also there was no breakfast included in the high price. The lack of hot water but this probably could have been sorted by staff at the time but as we were only there for one night we didn't mention it.

The property is beautiful, and the staff is very resolutive, helpful, and friendly. The rooms are big, cozy, and well equipped - including air conditioning and comfy beds. Great location too, just a few steps from the old town. I would definitely stay again!

They are renovating the hotel, and there were constructions all day long. I wish they had told us before we arrived, but the staff did their best to make our stay quiet. The area is also a bit noisy with traffic and music, and the windows are not soundproofed.

The pictures of our three bedroom / two bathroom apartment looked too good to be true, but they were in fact completely accurate. The apartment was enormous, the beds were comfortable, the air conditioning and wifi worked flawlessly. The pool area is lovely. We also really liked the location - 3m walk from the center of Getsemani and 5-7m walk from the Clock Tower entrance to the old town. Casa Morales is more like staying in an apartment with daily housekeeping & security than a hotel per se - there's no concierge or common lobby - but that suited us fine as the thing we were optimizing for was space. We were two adults & two kids, plus two more adults (a babysitter and a friend) and there was tons of space for all of us.

The bathrooms were side by side and the walls didn't go the ceilings (there were 15-20ft ceilings and the walls probably went up 10ft) which made going to the bathroom a tad awkward. But honestly old buildings are just quirky and you take the odd with the great! The kitchen was directly outside the apartment and was not air conditioned. These things were so minor tho - we loved the place.

The property is just as beautiful as it appears in the photos. Some rooms were stunning (the 2 bd apartment) and others were more plain (the apartment), but all were incredibly spacious. The pool is clean and the pool area is an amazing place to hang out. The staff was friendly and eager to help (I communicated in (poor) Spanish). The front door is manned at all times, so the property feels very safe and welcoming. Climb up to the roof for an awesome view of the harbour. The restaurant La Cocina de Pepina is right around the corner (exit the property right, take your first right, and it's on your left) and is the BEST little hole-in-the-wall place for real Caribbean food in Getsemaní IMO.

- As other reviews have mentioned, we had no hot water. Eventually, I asked the reception to help, and they managed to turn on the hot water... but this should really be done before guests arrive. My travel companions had hot water in the morning, but not at night. - The wifi is spotty... it didn't quite reach all corners of my room at full strength, and once was out for a number of hours; I asked the reception desk to reset the router. - The electrical box in my room was hanging open. I tried to close it and got a small shock, so didn't try again. - The hotel is on a busy street. The location is great, but it is loud. We had no complaints with earplugs, but something to be aware of.

Excellent location, great pool area very friendly staff. Good internet and air con. Spacious apartments.

We booked two larger apartments as well as a family one but we’re given one studio flat instead of one of the two beds which was disappointing as this was a special treat occasion. We were given a discount but it meant it wasn’t quite as special as we had hoped for our whole party.

The staff were superb. So helpful with bags, towels cleaning- everything really. The rooms were lovely and the beds very comfy. The location is also great, lots of nice restaurants nearby. It's close to the boat piers which was handy as we did a lot of boat trips.

The hot water in the shower came and went but this wasn't a huge deal for us.

The location was perfect for us to explore the city and the apartment was very spacious, the hotel overall is beautiful!

No complaints, but something to consider if you plan on having friends over that are not on the list of guest. This is more of a family focused hotel, so there is a visitor restriction and they can only be there during the day for a certain amount of time.