I am a regular user of this hotel. It is very convenient for me. When I book I always ask for an early check-in if possible, and they have always accommodated that. In my last two visits however, email responses to this were met with a response that early check ins would necessitate an additional fee. I asked if they really wanted to do that to a regular client. Management somewhere was doing their job because they nixed that and moved me up to the Presidential Suite for my latest stay as a courtesy. Good job whoever was overseeing that. You kept a loyal client.

They have good security at night time, doesn't let anyone stay in the parking lots. Safe hotel, but dirty pool. Hot tub wasn't always hot all the time we had to call for them to make it hot. I found a bug in the cold water pool

I didn't like that room service would take long in this small building. The room service would clear the floor fix thr bed. But just leave the garbage leave the dressers messy, like yeah I know it's my job but I paid to stay here lol. Long room service take for ever lol

We stayed in a Jacuzzi Suite which for some might think it is a little outdated, but for most people it is very clean and serves the purpose of affordable accommodation in the perfect location downtown. We will definitely book this again The breakfast has many choices but real eggs and sausages would be a major improvement. The P & L Restaurant in the hotel is definitely a 5 star, and the staff is so accommodating, ate there twice. Walked to the creperie for dinner twice which is probablý one of the best restaurant's in Edmonton and has been for the last 47 years.

There is also a very dark and noisy bar on the main floor, which is also non smoking which has alot of the client's standing around the doorway for the smoke break. The menu for this room looks very interesting but we did not go in, and walked to several other restaurants in the area. For some reason housekeeping was told we did not need the room serviced and that took us two days to straighten out but all went great after that.

Exceptionally friendly and accommodating staff. Comfy bed and room. Solid hot tub, if a small pool. Delicious breakfast included with the price. And a reasonable price at that.

Netflix and YouTube apps on TV service didn't work. Not a deal-breaker, though. I have both apps on my phone, and with wifi, I could watch them on there anyways. While it would have been nice to cast to the TV, that's nothing that would keep me from coming back again. Still highly recommended

initially only cared that this hotel was within walking distance to rogers place. however room was spacious and comfortable. pool, jacuzzi and sauna available though i did not use. breakfast was generous -cereals, hot and cold, eggs, hash browns, sausage or bacon, coffee, tea, juices, yogurt...better than most places! other guests seemed respectful of overnight hours, no problem sleeping. the hockey game was good. edmonton is okay. this hotel is 'two thumbs up'. i have no problem staying here again.

paying for parking, but it is what it is. don't know what other rooms are like but the window in my room faced the pool and faced other room windows. as a result, i kept the drapes closed the entire stay.

The room was very large, with a living room area, a well-organized kitchen, a bedroom with a very comfortable king bed, and a bathroom with an enormous hot tub! Everything was clean and well-stocked. The hotel is in a great location for a accessing all that downtown has to offer without being right on a main street. We were able to walk to Rogers Place arena, as well as good restaurants and shops, without going too far afield from the hotel. Staff members were friendly and helpful. The free breakfast was far better than the "continental" fare left out for guests at many hotels. There were sausages, scrambled eggs, waffle machines, fruits and breads, cereal, yogurt -- very thorough! We didn't have time to use major facilities like swimming pool, etc.

We were pleased that parking was available but surprised to learn it cost $10 extra. The bar on the front of the hotel was pretty lively and resulted in quite a few people in various stages of inebriation standing out front near the main entrance to the hotel to smoke. We were careful to walk far around these bar patrons..

Location is great, breakfast was good. The Jacuzzi tub in the room was huge!

The beds were fairly hard and not comfortable. And I wish the Jacuzzi tub had been cleaned a little better. After getting out I noticed a huge clump of long hair, which did not belong to me and must’ve come from the overflow drain or the bottom of the tub..

The staff were willing to go above and beyond to help out. The room was extremely clean and comfortable. Breakfast was absolutely delicious and perfect. Hard to go wrong with scrambled eggs, bacon, hashbrowns, toast, cereal, waffles, yogurt, coffee, tea, and juice. It was a short stay but it was great.

Only issue was no underground parking available. Not that they could do anything about that.

I use a cane, so the staff checked me into a handicap equipped room without asking or making an issue of it. Housekeeping was limited (normal for the times), but still checked in. This was a much appreciated surprise. All in all, the staff made a good stay into an exceptional stat. Thank you all!

the location here is amazing, very central, and the price is great. The pool is small but it’s a great space and the hot tub and the sauna are nice. the continental breakfast is better than average. the staff were nice and housekeeping was very accommodating.

just being downtown it gets a little rowdy at night. nothing bad though.