Overall good experience.

The trains passing by cause quite some noise, so either need to sleep with earplugs or waking up during night. Would it be possible to consider installing more sound proof windows in the future for the rooms facing the railway? Another noise issue: Both of the nights I was there, I heard some strange noise of furniture being moved or similar at around 3am. Quite peculiar that it happened at the same time of the night both nights. Due to the same time both nights, and the sounds also being the same and in the same sequence both nights, I was wondering if this noise could be caused by some automatic/timer controlled mechanical parts of the ventilation or similar? Perhaps is it possible to tune it to avoid noise during the night?

Spa was amazing with various options and also spotless. We've tried one of the best peppermint tea ever. Breakfast buffet was out of this world, so was the bed & the pillows. Everyone at the reception was so lovely as well. I felt it was a bit unorganised, as we got there earlier so we purchased a spa pass from 1pm instead of the one 6pm, that it was included. We were told we will be getting our bathrobes at 3 pm, when the check in will be completed, however the same bathrobes were in the spa area ( we were told they were reserved) and we had to walk thru the lobby, up to the reception wrapped in towels, only to realise we didn't have them in our rooms either. This was afterwards resolved l, but I feel it was such a mess for something that could've been done differently, given the fact that the booking was fully paid in advance, so we weren't going anywhere but the spa with these famous bathrobes

Spa is beautiful and diversified. Location next to the sea is pretty Brasserie Carl is stylish and overall good - Quality of breakfast excellent with limited choice Rooms are modern and clean

Staff could have been more proactive (explaining that you have to register for parking without me asking on day 2) and knowledgeable. Experience in the lobby bar medium (red wine at 5°C including cork, food order took very long) Felt a little ripped off when switching for brunch on Sunday for a surcharge of 35€ per person (already paid for breakfast) when brunch is essentially the same like the breakfast, just 2 hours after... Beds for me personally too soft

They surprised my husband with small cakes on his birthday the day we arrived which i didn’t expect that they would do that even they said they don’t have package deal for my ideas. But they really made effort with everything greeting card and cakes it was excellent.

The staff on the breakfast checking us like are you sure you you’re checked in with breakfast included. Omg. That’s terrible. I never experienced that from other hotels.

The Spa is excellent - especially enjoying the very warm sauna, and the many jets in the big center pool.The room was also very nice, with a comfy bed. Location is nice, with many ocean views.

I would suggest they build the spa - in the "conference building" instead (on 1st or 2nd floor) - so you could overlook the ocean from sauna and spa - with this excellent location - its a shame they haven't.

Nice location and elegant design. Beautiful deluxe room with scenic view, large windows which brings fresh air in the room, very amazing spa which we enjoyed during our entire stay. We also love the massage and facial treatment there with lovely Monika. All staffs from hotel and spa area are friendly and very supportive. Wonderful fitness classes arrangement. This hotel gave us a deep impression of healthy lifestyle. We had a very joyful and relaxing time there. Thank you so much for making our holiday so dreamy and enjoyable!!

Restaurant Carl offers very fresh and delicious food, brilliant ideas of ingredients combination. However, the service quality could have been much much better (Especially with the table booking/ assigning waitress in restaurant). There is definitely more room for improvement for restaurant service. Otherwise our stay there was perfect. :)

We stayed at the hotel on New Year's eve with our baby and agreed with the staff 2 months earlier that they would give us a room away from the main builiding where we would be least disturbed by the party that they held. We had a very quiet room, slept great and enjoyed a nice breakfast in the morning. The room was also very spacious and clean. The staff was very friendly and welcoming. All in all a great experience.

The spa is exceptional, one of the best equipped I've been to. The massages we got were absolutely divine, completely recommend. The rooms are comfortable and the food was good. The breakfast buffet is a huge plus.

The staff wasn't very friendly. The service at the restaurant was really slow/not very attentive, given the price of the meal. The pillows on the bed could be softer.

We really enjoyed theSPA facilities, fantastic value for money and evening SPA was more than enough. We really loved the location of the hotel.

The toilet had glass doors and inside the bathroom there were not curtains to cover the light coming in the morning, the shower was not working properly, could not make the water colder. Room 119.

The gym was great and so was the swimming bridge. However, the young inexperience staff was the best. Always willing to help and resolve. Always with a smile and a sense of humor.

Our first room did not offer a lot of privacy looking straight into the all day restaurant. However, we were promptly moved when we raised this with the front desk.