Food staff cleaness beach drinks pool bech environment excellent.

When a tourist visits another country wants to enjoy the contrys' cultures such as language and music . I asked the DJ in the pool to play a little salsa merengue and bachata and they told me that it's against the hotel policy to play Spanish music. I and others guess thought that the hotel is "RACIST" this is a Spanish speaking country and that makes it worse . They told me that if we want to hear Spanish music to wait till 11 pm at the terrace, we did and for an hour every one danced and had fun. Ps boring entertainment too quiet at the beach and pool area .

Staff were incredibly friendly from the moment we arrived. Room was very clean and had a great view of the pool. Love that the pool ran throughout the property and every section was different so you could choose how quiet or loud you wanted it. The hibachi at the Jade restaurant was excellent serivng a ton of food.

No dinner buffer offered although resort was not busy so sort of understood why. Lunch buffet food was not hot enough and many items were actually cold. Food selection was good though

I love the landscape of the property, the nightly shows were a show stopper. The front desk rep Bartolo took GREAT care of us from start to finish.... It was my birthday, so I surpised with champagne and sweets.

The walking distance with no elevator and the distance of the hotel from the airport makes traveling costly.We stayed at building 2 and it was very far from the breakfast area. plus we were on the 3rd floor with no elevator . The food selection is kind of limited for people who do not like Spanish cuisine. The internet service is poor at building 2, better connections on the main building.

The property was newly renovated, and the staff was wonderful

The check-in process was tedious and took a extended amount of time

exotic birds, beach close to restaurants, great customer service

Food, walking area , stuff

The taxistas and UBER SERVICIO SUCKS!!! ATM BROKEN. 🏧

lovvve the beauty of this property! It’s breathtaking. very well kept up and landscaping is beautiful. lovvve the pool😍 very nice linens ,towels and toiletries.

I think the rooms are very out dated. really needs new furniture and accessories. also outlets. also no elevators. I was on the 3rd floor.

I loved the staff, very polite and accommodating. The food was excellent and delicious. And the hotel is beautiful and has a tremendous pool and great drinks. Right now I'm scheduling my next stay. If you are looking for a place that has everything in one place, I really recommended this hotel. 🤗🤗

The wait staff Yolanda and Stephanie at the VIP Beach Bar have excellent people skills and customer service. the entertainment team Angel, Tirson, Luis, Chris, and Ramon were incredible. Very talented and passionate about their work. Angel made our stay wonderful with his kindness and great warmth. Food was great, we enjoyed the steak house and Japanese Restaurant. A special thanks to Albert and Alberto for great service and Wander for great drinks. I didn’t give an excellent rating to Jewel as we had very unpleasant experience at check out. Two individuals Adonis and Bianca made the check out very unpleasant due to their inability to listen to the customer. There was a duplicate charge in my bill and for one hour I tried to explain to them there was an issue with the bill. It was only $40, but the main issue was not the amount, but the accusatory way they handled the issue and their poor attitude. A supervisor came to assist them with the issue after 1 hour of back and forth and she made matters worse by being condescending and displaying poor customer service in front of other customers and her own supervisees. Front desk staff from check-in to check-out could use customer service training. Everyone grounds keepers, food service, entertainment, wait staff, etc., go the extra mile and work very hard to make the vacation pleasant, but the front desk staff do not seem to have the same attitude or desire to have people return.

the beach could use a a seaweed barrier (net) similar to the hotel next door to reduce the seaweed reaching the beach.

Great resort, good service, excellent food, exceptional facilities and value fir money!! Room service was disappointing, food was cold!!

Quality of food ordered through room service