Mahmoud at reception was helpful after the initial hickup where booking.com charged us more than what was committed to us at the time of the booking and we ended up paying a $110 more and i spoke to customer support who didnt help either due to commission charges and other charges we ended up paying alot more. they did accomodate us by giving us bigger room. I would definitely recommend people to stay here though as it is a nice place to stay with plenty of kids acitivities and its clean overall 🙂

The staff need to be trained on DIVERSITY. They should not assume everyoNE who looks arab is an arab and start talking to you in arabic. They should ask guests where they are from as a basic courtesy rather than ASSUME as its quite offensive. Staff should also not ask guests for TIPS as we have already paid alot. Also OLGA at the spa is VERY RUDE and loud and disrespectful. Also michael at reception should not use guests phones and ask them for booking.com review when you are checking out by standing on their head at check out to make sure they leave a good review as that is bad taste sorry i feel that way so please be careful in future. more food variety needed.

The hotel is friendly to all family members. Adults can enjoy the same as kids. You can reach everything easily. With the boat you can reach everywhere effortlessly There are play areas for the kids, four restaurants with different tastes, oriental, international and Asian. The timing of meals are VERY CONVENIENT, even if you need a late dinner you can have it The staff are super friendly, from the moment you check in, they try to make the vacation easier, especially Mr.Ahmed Eleryan. The pools are very nice and clean The beach is unique, where you can do everything without any efforts Snacks and drinks all day long A lot of activities to do on the beach A Animation team are very funny and we had a huge party with huge stage during one of the nights with a great international show…it was amazing The room was very clean and the room service are very active cleaning the room with all day replenishment of consumables

Nothing worth noting

They really do their best to give you an excellent stay. We got a free room upgrade at our arrival. The service of everybody is great. Especially the service of the waiters is great. The cleaning of the room is every day perfect, big compliments to the guy that did this every day. They gave a surprise dinner which was nice. There were some small issues at our room that got fixed fast. Most of the days the food was good. We had a great relaxing stay.

One of the things that could be better is the place where they do the shows in the night. Its just next to the swimpool and you only have a good view on the first row. The view and ambiance would be better if there would be a small theater or some other better location for the shows. A late night snack (pizza, hamburger or shwoarma for example) would also be nice. There is always food until midnight, but after 10 pm not this kind of snack food.

The Egyptian staff is super courteous, helpful, generous, and kind. The place is super clean and the rooms were big. We got an upgraded room and upgraded package. We were treated like royalty. They accommodated all requests and really went above and beyond. The food was good and the restaurants clean

The kids pool staff and the foreign (maybe German?) Staff were below expectations and made the experience with them unpleasant. The pool staff allowed kids to throw toys from the slides which made it unsafe for our toddlers to go near it and didn't seem to care or address it. The foreign staff was not inclusive and several occasions raised their voice at us since we didn't speak their language and they didn't speak in English. Please hire local.

Wonderful stay in pickalabatros Dana beach, can stay here for 1 month with all activities no need to go out of resort, good food and nice people

Resort is wonderful, everything is perfect

Vacation was wonderful. At first, thanks to Mohamed and Ahmed from reception. Meeting was great, room is the best. Big beautiful territory with motor boats, which pick up you from pools to restaurants or beach. Beach is sandy and comfortable for kids and adults. Hotel has aquapark, service is good. In the evening there are a lot of restaurants, live music and animation for kids.

nothing

Good place to stay with children and family.

Staff too focused on german clients.

beach pools variety & quality of food and beverages bars facilities everything was exceptional only staff was not professional with us

staff was very friendly and nice with foreigner only ,also they are looking for tips from all .exception for mr.Adel kamel he did a great anniversary celebration for us . staff need to know that all guests are same no difference between Egyptian / Arabs and foreigners. all inclusive package must include everything for Egyptian the guy at reception must know he don’t have the right to tell me “rate us not less than 10 “

Our stay at Dana Beach Resort was perfect. The room was spacious with a big bathroom and a balcony. Everything was kept neat and clean. There were several restaurants with diffirent cuisines to choose from. We didn't use the pools much since we were always on the beach. But the pools looked very nice and both kids and adults seemed to enjoy them very much. The stuff were very friendly and helpful all the time. There were live music almost each evening. We and some other couples danced to some of the songs. The beach was arranged with plenty of sunbathing chairs and umbrellas. The beach bar stuff make sure that you never run out of water, beer, or juice. It was very relaxing to fall asleep on the beach while reading a book. My partner and I loved the stay and would definitely like to visit again :)

The rooms could have a renovation with modern furnitures. A possibility to look at the menus at the restaurants without visiting them would be nice.

I recently stayed at an amazing all-inclusive resort and I have nothing but positive things to say about my experience. From the moment I arrived, I was greeted by friendly staff who helped me with my luggage and showed me around the property. The hotel itself was beautiful, with stunning views of the surrounding area and lush gardens everywhere. The accommodations were top-notch, with spacious and comfortable rooms that were impeccably clean and well-maintained. The food at the resort was delicious and varied, with plenty of options for every palate. The all-inclusive aspect of the resort really made me feel like I was getting the most value for my money, as I didn't have to worry about any additional expenses. One of the things I enjoyed most about my stay was the range of activities and amenities available at the resort. From relaxing by the pool or on the beach to trying out water sports or participating in organized activities, there was always something to do. I also appreciated the on-site spa, which offered a range of treatments and services that left me feeling pampered and relaxed. Overall, I would highly recommend this all-inclusive resort to anyone looking for a luxurious and unforgettable vacation experience. The combination of beautiful surroundings, top-notch amenities, and attentive staff make it the perfect choice for travelers of all ages and interests.