Receptionists were kind , helpful and quick .

I did not like that the housekeeper knocked on the door in the morning at 9 am and stepped into the room to check whatever he wanted even when the “don’t disturb “ card hanged outside of the door . It was not’t after checking time , but much earlier . Why ?

Hotel location is great. Only five stations away from Vienna Central Station. Two stations away from Stephanplatz which is the centre of all attractions in Vienna. There is a metro station five minute walk from the hotel. There are at least two grocery stores close by as well as restaurants. Hotel is very clean. Room is small but very functional. Bed comfy. Bathroom is nice size but shower is small but water pressure is very good to have a nice hot shower. Room also has tv, coffee/tea maker, desk as well as closet. Breakfast is also good to start your day with hot food, cheeses, cereals, bread and pastries/cakes. Hot coffee/tea, cappuccino machine and juices are also available. I will definitely book Hotel Wien whenever I go back to Vienna. Highly recommended. One last thing...I was given a small box of Heindl chocolate upon check in. Thank you so much Hotel Wien. I had enjoyed my stay (Oct 23 - 27) and can't wait to go back.

Clean, comfortable bed, excellent breakfast and easy check-in. Very close to train station. Walking distance to everything or easy tram access. The staff were really wonderful, they deserve 10/10

I prefer when rooms have a mini fridge. No extra pillow. I personally don't like pump soap for shower that all guests share. I think it's more hygienic to have little soaps and shampoo for each guest.

Almost everything. The staff I met were excellent. Willing, friendly, outgoing ,- good ambassadors for the hotel. The room provided everything I needed for a one-night stay and the area was quiet. The location is extremely convenient if you are using the Hauptbahnhof and it is very easy to get into the centre of the city. On all these grounds, I would recommend the hotel warmly. But ...

I could not get a stable internet connection with my laptop (Windows). I was told that this was a regular problem - that in this hotel it worked with mobiles but not with.laptops. I was disappointed and seriously inconvenienced by this. Unless Ibis.is able to fix this. I would advise anyone who may need to use a laptop while staying in Vienna to think carefully before booking here. In all other respects, I was very happy with what was provided. But this presented me with a problem and one that I have not experienced for a long time in a major hotel.

The location is awesome, you just cross the street and you are at the station, that makes it easy to get both to the airport and city center. There are very friendly staff who are always ready to help (from receptionists to cleaning staff). Also, there is a possibility to store luggage if you arrived before the check-in. The room is great: almost the same as in the photos, very clean and rather spacious. Although, the view (which is quite nice) is on the main station, there is no noise. The bathroom is clean with new towels and has good light. Internet connection is great as well.

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Location! Adjacent to a major transport hub for rail, underground, bus and airport transfer systems of bus and Railjet. Close to a hop on/off bus stop, rental car pickup. Quality restaurants within walking distance eg. Bohmerwald and Der Ringsmuth. The room's soundproofing was very effective. The air conditioned rooms are very well designed but minimalist. Breakfast is available in the hotel at Euro15 pp but there are very good options in the train station.

The twin beds were too close together which somewhat defeats the purpose. Bathroom lacked space for toiletries to be stored (we had a 3 night stay). The aircon was switched off at the beginning of November when we really needed coolness. Reception staff advised to open the window but that let in the traffic noise.

I loved that it's strategically located, just across the street from the entrance to the Main Terminal Station for the metro. This was very beneficial since we also used the Vienna City Card where we had unlimited rides in the public transportation plus free/discounted entry to various tourist places. This coupled with Google maps, we were able to go to a lot of tourist sites. Some other tourist spots are also within walking distance from the hotel, like the Belvedere. I also loved their breakfast spread. Lots of variety - sausage and other meats, egg, breads, fruits and beverages. What I especially love is their do-it-yourself waffle maker. It was quite delicious.

The window arrangement? After checking-in our room in a higher floor, we noticed that the window in our room was slightly open (maybe to get air inside?), so we just closed it. The next day, after coming back to the hotel after a whole day of going to various tourist spots, we found our room cleaned but the window slight open again. We had to close it again because it was very cold. The same thing happened the next day, so maybe it was hotel policy? (Note: If so, this would be strange since this would be my third Eurotrip for the past 5 years and this did not happen in other hotels in other European countries where I've been to.)

We have stayed in Novotel next door before but this time we could not afford it. However Ibis really met our needs. The breakfast was excellent. The staff was very helpful and friendly. We shall definitely recommend it. Also, it is very convenient with the Central station right opposite. You can go practically anywhere very easily. The shower is a comfortable size and nice. The mattresses are comfortable especially if you suffer from backache. Very satisfied.

Nothing. We shall come back. Maybe just coffee/ tea facility or a kettle in the room.

Location was perfect! Right outside Vienna's Central Station, so it's easy to get around everywhere, and there's plenty of food options and some shopping, and yet, very quiet and peaceful area. The hotel itself is very modern, fresh and clean. Bed is very comfortable but pillows could be better though.

I wasn't expecting something fancy for the price. But even with my low expectations, I was surprised how very basic the rooms are. FYI for those planning to stay here: No coffee/tea-making facility (you need to go down to the main lobby to ask, if you need it), no ref, no safety locker, no telephone. But at least it has a tv, but very limited English channels. Nonetheless, I would still recommend this hotel.

Basic, decent hotel very close to the train station (literally across the street). If this is what is important to you (as it was for us, because we were just on a layover), this is a good choice. Otherwise I would not stay here, there are much better hotels in this price range in Vienna.

No coffee in the rooms, the cleanliness was questionable (the remote has not been cleaned in years I think, and I found hair in the bathroom that was not mine). There was a bar to buy coffee but for me, if there is no coffee option in the room, that's an 8 at max :)