I forgot our passports at the safe while leaving the hotel. When they found the passports in the safe, instead of calling us, they informed us by e-mail that the passports were found. I didn't check my e-mail because we were on vacation. We left the hotel at 16:45 and have been to the reception twice so far. No one called us from noon until late afternoon and we missed the flight because we went to the airport without our passports. I wish they had called us saying they had found our passports. I guess everyone knows that you can't leave the country without a passport. Even though they knew we were going to miss our flight, it was a real shortcoming that no one called us.

Property in an excellent location. Exceptionally clean and cleaning service offered every two nights of stay. Beds comfortable and plenty pillows. Stayed in the Deluxe Room and the shower is open with clear screens, as mentioned in previous reviews. Shower was excellent quality. WiFi worked well and smart TV in room. Towels good quality, complimentary tea and coffee (pod machine) and hairdryer provided. Property has umbrellas you can use, they hold a deposit in case of damage or not returned. Lovely added touch of slippers, as the floors are not carpeted.

Small kitchenette in room, with hob but no cooking utensils provided. Provided with cups, plates, spoons, knives and forks only. However, I’m sure if you asked at reception they would be able to advise as they were very friendly.

The sumptuous bed, the luxurious shower, the privacy, English language movies via netflix. Exquisite tall, fully openable windows with views of the iconic Alex tv tower. Spacious and exceptionally relaxing, it was the perfect comfort to rest after a 10 day road trip. Quality glass wear, slippers, enormous cosy towels and quality toiletries all made for a heavenly stay!

Stained throw cushions needed a deep clean and splattered stains around the wash area were neglected despite being a simple fix. To make this property a full score, some art, a rug and vase of flowers would have made the room less clinical and more inviting.

Lux 11 is my 'go-to' hotel whenever I am in Berlin, especially if I'd rather stay in Mitte instead of Kreuzberg, say. Very easy to get to from the airport (direct train S9 to Alexanderplatz), super central with tons of fantastic coffee shops, restaurants, stores, etc... I got a free upgrade via Booking.com; so the room was big and comfortable. My room was facing the front of the hotel but you can't even hear the traffic once the windows are closed. Good wifi, friendly and professional front desk staff. Honestly, no complaints.

Definitely not the hotel's fault but someone somewhere on a different floor of the hotel was blaring techno for a couple of hours. Had to leave to a coffee shop to get work done.

Lovely customer service at the reception at all times, excellent location, trendy surroundings and shops, close to good breakfast spots. Unique room layout and height due to story behind the building. Very private, quiet, considerate, no slamming doors on the hallway, no cleaning staff entering the room in the mornings. Good self-adjustable a/c, enough room for hanging clothes, a tiny kitchenette w/ fridge and microwave. No carpets and possibility to get fresh air through the balcony and/or window. Netflix for rainy days.

Everything was smooth and as expected. For longer stays would definitely try out the incl. gym next door.

The location is perfect for exploring the city. We got a room with an exceptional view, which we really enjoyed.

The open shower concept is just plain weird and unpleasant. We wouldn't have booked in this hotel if we realised at the moment of booking that the shower and sink are in the room, right next to the bed, and there is absolutely no privacy. The toilet and the shower are in opposite ends of the room. The toilet had a sliding door that didn't close properly so you could hear when the other person's eyelash was falling on the floor.

Lux 11 is perfectly located if you like to be on the east side of Berlin. Plenty of public transport, restaurants, boutiques, coffee shops, the works. The flat was large, with a large comfy bed, a sofa-bed, micro-kitchen and all the bells and whistles you might expect. Yes, they only service the room once every two days, but that is reflected on the very reasonable price. There is no restaurant at the hotel currently since their previous partner's contract expired and a new one hasn't been put in place. That means that for breakfast you'll need to pick from dozens of cafes and restaurants in the area. Oh, well.

Great location, very well appointed room, helpful and friendly staff.

There is a hotel policy that the air-conditioner in the room turns off every 2 hours. We stayed during a heat wave when is was 90° and the room only had down comforters. As a result I repeatedly had to wake up hot and uncomfortable all night to turn it back on. This was not a glitch - there's a card on the desk informing of this!

Excellent location, near to decent bars/restaurants and a 5 minute walk to Berlin’s excellent transport system. Huge, comfortable, good value room with the added extra of a great view of the Fernsehturm. Had no issues with noise despite the location. Staff are efficient and accommodating of requests.

I like the industrial look but could definitely be enhanced during the next remodel. Not talking about bland walls, but strange shower in room set up with steps, a pointless wardrobe area that could be used better as a proper bathroom etc. Also the air conditioning worked great but you can only put it on for max 2 hours!!! Especially in the summer months that’s really annoying, I woke up very uncomfortable during the night once it had turned itself off. I get the idea but it comes across more as a cost cutting measure than to save the planet. I wouldn’t consider staying again with that in mind.

The hotel room was absolutely massive and had everything you could possibly need. Our stay was only two nights but would’ve been perfect for much longer. It was spotless, had a great view of the TV tower off the balcony, lots of facilities in terms of toiletries, water and sparkling water in the fridge, coffee machine and kettle. There wasn’t any milk in the room but when asked, reception provided us with some. Location was perfect - just a short walk from Alexanderplatz station.

Nothing