We stayed in Frankfurt because our plane was cancelled and we had to stay overnight, with Luthansa committed to reimburse us for accommodations. The hotel was centrally located in old Frankfurt, with great walking/biking trails, beautiful old buildings and a cobblestone square and alleys with all kinds of outdoor eating (the chocolat patisseries were especially awesome). There were street violinists and both young and old people were jitterbugging outside in the town square and above the opera house steps in the evening -- the atmosphere was lively. The hotel rooms are large, quiet and well-furnished, and the hotel beds were the most comfortable I have ever slept in. There was an enormous indoor pool and spa center. We didn't eat breakfast because we had to leave so early, but I'm sure it was sumptuous. The staff was also very kind and helpful.

The elevators were hard to figure out, and I saw other older people having issues with them, too. You needed to do something like hit a button to choose the group of floors you were going to, hit the elevator button, and then hit another button to choose your floor (or something like that.) The staff always rushed over to help when guests had problems, but if you had issues upstairs, you'd have to rely on other guests.. I would suggest the hotel print out small cards in its most popular languages that explain how to use them and give them to guests upon their arrival.

The location is perfect. Everything is within reach. Parks, opera, luxury brand boutiques and very good restaurants. The Spanish Lady at the reception made my day by slowing late checkout. Kudus to all the very well trained staff that are always so friendly. We will be back for sure.

I was “upgraded” from “Superior Suit King” to “Suit Opera” that was suppose to overlook the park but instead I got the opera house view. Now that would have been fine but the fact that I had no WiFi connection in the bedroom was not pleasant at all as my 5 year old daughter is sways on the iPad. The gentleman at the reception tried his best to fix the issue or even have plan B for us but we were just too tired to deal with all that after. A 7 hour drive from switzerland.

Professional staff. Very attentive. Nice bar downstairs. Tasty black coffee. Nice pillows, great location near little park. Can book a nanny in the hotel.

Bad Internet. I couldn't get in you tube for all the days I stayed there. My mobile Internet was working fine. And also had issues to open apps and certain websites, like airlines. The bed was extremely soft. In my opinion it's too much, but probably other people like to drawn in their mattresses)) pillows are comfortable, very soft bedding, nice feeling. So my baby couldn't crawl on the bed because it was too sofr, I was scared he will suffocate in there. But it's OK, I put small blanket and towel on the floor by the window and baby was playing very safe on the floor.

The central location, the room with his modern facilities

While the reception was professional and polite, it was somewhat cold and unfriendly. The room was not ready on arrival at 3:15pm. We had the most uncomfortable sleep as the air condition unit (fan) was operating but NOT cooling, despite having it reported. nothing had been done about it. The temperature on this day in Frankfurt was well above 30 degrees

Location and workers.. great people..

A/C very loud in room, bathroom marble slippery and old. Carpet or something smelled bad at corridor. Needs bath light for nights.

1) Friendly staff 2) Quietness 3) Comfortable beds

1) You can’t stream or mirror your Apple iPhone with TV 2) No YouTube or Netflix via TV 3) Uncomfortable sofa! 4) Bad old TV stand and really un useful!

clean comfortable high standards, reception staff were lovely and so was the bar staff

the bar was closed in the evening , when requesting a specific drink from the restaurant they were unable to access the bar to get the drink as they didn’t have the key. the coffee machine wasn’t user friendly

The staff was wonderful and went above and beyond, Due to travel changes and work I was unable to purchase presents for my family until after I checked out and the staff was wonderful in helping me ship them for me. I will certainly stay again the next time I am in Frankfurt.

Everything ..service. Location, food… comfy bed…. Concierge support…wonderful building… well equiped bedrooms… but especially the staff

Nothing to dislike

The room was beautiful and the concierge, Philip, was amazing. He went well beyond to help and accommodate. He exemplified the great service at the hotel.

Nothing