The hotel staff was extremely friendly. Before the trip they answered all my questions very quickly and politely. During the trip my friend lost her key card. We called to the hotel emergency number the hotel had given us. In ten minutes somebody came to give my friend a new card despite that it was 10 pm. The room was quite small but adequate and very clean. The location was excellent: The tram and bus stops were very near so it was an easy access to the city centre. There were a lot of breakfast places and restaurants near the hotel.

The staircase with the heavy luggage was a challenge. The hotel's surroundings were a bit noisy but the hotel provided guests with earplugs. :)

Chlowidgplatz is a very nice and lively part of the city of Cologne, plenty of shops, restaurants, cafeterias, and very well connected with public transportation systems. The hotel is very comfortable, personnel is only there for breakfast, all the rest is explained in notices and messages.

Everything was fine.

The hotel is in a great location, very European and relaxed, perfect for going out for coffee. I was greeted by a very friendly member of staff who helped me settle in. The room was clean, tidy and quiet. For the price, it's unbeatable. There was a little packet of sweets on my pillow! There are "kiosks" (small supermarkets) all within walking distance that are open all hours, so I never lacked for any supplies when coming back from work. Just around the corner are a couple of great restaurants. There's a taxi rank and a metro station about two minutes' walk away.

The only downside is that I went during a hot time of year, and the rooms don't have air-con. Sleeping was tough during especially hot nights. But I adapted and got used to it.

Very fast and comfortable check-in, friendly staff. Room very clean and as expected. Have had a room with backyard window. Location is busy but as expected. After midnight during the week astonishingly quite. Lot of locations to eat around and also good connected to public transport.

Well, the rooms are ok, not to too much space, but was ok for me for 1-2 nights. Toilet / shower very tight, especially the shower, might become a problem for some people especially if you hare handicapped or little bit stiff from age.

Room and facilities were very nice and exceed my expectations given the price. The person who checked me in was very friendly and went the extra mile to contact me about check-in times.

The only downside was that because it was pretty warm I needed the windows open, so there was a lot of noise from the street, but they provided earplugs so I can't complain :)

Easy to find and friendly people helping to check you in.

Just a little warm in the room at night but the fan inside the room helped a lot. Can't blame the hotel for this though, it is summer time so I expected that.

Lovely hotel in a great location

I was on the third floor, and despite a very central location, the room was very quiet

It's not for travellers that cannot walk easily in stairs

The room was so clean and all the facilities are there for the room, the staff was so friendly

The location wasn’t in the central area

The communication before my arrival regarding my late check in was perfect as well as the directions to the room. The localisation of the hotel is very central.

The lack of soundproofing in the rooms.