I like the room a lot it was clean and quiet. Also the I was easy to access from the metro and with front door taxi service

The only thing I didn't like was the staff's behaviour in reception. The way she talks is very arrogant and kinda racist behaviour hence, I was the only Asian checking at that moment and the others were westerns. The way she assisted me and them is totally different. For them, she was polite and calm. To me, she was arrogant and hurry

Room"s good and large and comfortable and location is also good nice view outside the window and metro station just one mint walking distance. staff also very helpful and special Mr. Rammy and Mr. Shishank they are very good person and very helpful ......

Location and staff.

BE AWARE that The non-smoking floor is actually a smoking floor. The bedroom has strong unpleasant cigarette smell ( furniture too) . I talked to hotel staff about this issue but They showed no care about it at all. If you don't mind your clothes stink cigi smell then this is the right for you.

location is awesome. its right infront of the metro station called “Mashreq”. super market, haircut, pharmacies, rent a cars, massage centers, restaurants are within 2 mins walk. great location indeed. hotel building is very good. i faced a lot of issues with other hotels like smoke stinks through the central AC ductwork, noisy upper floors and neighbors etc. no unpleasant smells here, comparatively much less noisy place. rooms are spacious and beds are very comfortable. the only hotel where I found the TV having couple of meaningful Urdu, Hindi and Arabic channels including news, entertainment and sports.

just that if you’re going to stay there, make sure you ask all questions including how to park your car, when and where’s the breakfast served, whats the wifi, where is the nearest elevator to your room etc. front office staff, in my experience, was least bothered to give such details but only interested to charge the card and pay attention to the next customer. thats why I’m not giving full five stars. another point - the hotel has two entrances. the back (north) entrance, which is clearly visible from metro station and main roads (SZR) is almost permanently closed but you wont know till you get closer to that door only to read a vague sign saying “please use the main entrance. Main entrance is on the other (south) end of the building.

Hostess good smile at after noon time at 1pm and received nice way and explained us. Hostess did check back from us by call after few hours if we indeed anything. Housekeeping the boy was nice and friendly behave .And all staff cooperative and room are big this we liked and it's place above from our imagination we made plan if we will come back in Dubai we will stay again at this hotel.

It's not we did not liked , but we liked all things. Just advice for rating more your hotel reputation. U must do rose or jasmine spray bit in room or check in time. Like good fragrance makes more room meditation. And plz in room phone available there must be mention dial number so we can contact housekeeping , restaurant or hosting staff.

The location is very convenient. The service is excellent and all the people are helpful and friendly. The restaurant is nice too: I had 3 lunches and every time the dishes were different which is great. The cuisine is neutral I'd say, as nothing very spicy, savoury or salty. I appreciate that too. The swimming pool is not very big but it has deep and shallow parts. All the facilities are: good WiFi, sauna, gym.

There's a smell of dampness in the corridor but I didn't feel it in the room.

Exceeding customer satisfaction

None

Staff is so friendly , I am a kind of traveler who likes to have some main shops around such as supermarkets, laundry ,man salon ,restaurants ,spa's. This hotel adds to what I said metro next to me , Emirates mall 10 min walking, 5 min to Al-Barsha Hights by taxi where i spent all my night times around there lol .i enjoyed the stay. I stayed in the different suites with 1 bedroom .241 - 510- 439 . 510 is so spacious and good for family. BUThe Duble cheese burger is so amazing pizzas too.

I wished they have had any entertainment in the hotel.

I liked the bathroom lighting was very ambient. Loved the bed and also the sofas. Loved the room decor

Moldy smell when entering the room. Had to jump over to enter bath tub. Room service didnt return a call when it got disconnected so just went to the restaurant. Overall room lighting too dim. Hallway decor was dim and boring. Could not use the business center although they told me it's free for guests. It was empty but they said it's busy not sure why and I had to do an important call in the lobby cz my room neighbors were too loud too.

Location is excellent. Very close to the Metro station and within walking distance to the Mall of the Emirates. The hotel staff are very helpful. It would be great to see more staff on the reception, as there is alot of responsibility for the receptionist, who very often was working alone. She is very competent and capable, but in busy times, extra staff would help to share the workload. I am grateful to the hotel for kindly storing my luggage during the pandemic, when I was unable to return to the hotel until recently. The receptionist helped with printing off the PCR and locator forms required to return home. The staff who have remained with the hotel, through the transition, are very loyal and deserve an acknowledgement. Thank you to the staff who made my stay a pleasant one.

I think the lighting in reception seating area needs some attention, as it appears rather dark.