Friendly helpful staff and spacious room with very comfortable bed. The location was excellent within walking distance of all the main places of interest to visit.

The position of the room was a little disappointing and it was a bit dark as it looked over a courtyard in shadow so the windows let no sun in but the rooms shown on the website for the hotel and the reviews on the website indicated that the room would have a view to look out on. The website also looked like there was a garden at the property but this was really a carpark with no access for guests.

We stayed here for a few nights while staying in Florence, and I have to say it's the BEST location!!!! It's not where all the tourist arw but it's only an 8 minute walk to the shops and plaza etc!! Definitely the best location!!! On top of being the best location the service was absolutely amazing !! This hotel is a family owned buisness and they are lovely very accommodated !! The room was clean and cute it felt like you were in a palace in the early 1900's with a modern spin of course! There is someone at the front desk from 8AM-7PM, this is a hotel but keep in mind there isn't 24/7 concierge. There is also great restaurants in this area maybe 5 minute walk and a great and yummy Cafe just around the corner they will give tou the details!

Extremely beautiful rooms, the room was quiet, amazing view, beds were comfortable and it was very clean.

huge. beautiful. great location

the heating system makes noise all night, even when turned off, and can keep you awake

This hotel definitely exceeded my expectations. The room was beautiful! We stayed in the room with the cream bed and the renaissance art work on the ceiling. The room as soon as you enter and see the 20ft high ceiling and chandelier it’s absolutely breathtaking. The location is perfect everything you would want to see in Florence is a 10 to 15 minute walk. There is a very nice coffee shop next door to the hotel that opens from 10am and closes around midnight. The shower gel in the bathroom smells incredible and our room was cleaned daily. We loved the very high bed and it’s very comfortable. Be prepared to be extremely happy with your stay.

Nothing- everything was perfect!

Very convenient location just south of the Arno, walking distance from train station. Spacious room with kettle and herbal tea (not replaced after first night). Good shower and quaint bathroom. Impressive lobby and atmospheric building. Helpful reception staff. Effective air conditioning.

I had been expecting a hotel with restaurant but it was just rooms although there are cafes close by for breakfast. My room, although expensive, wasn't as grand as all the photos; it looked over the internal courtyard and there was a lot of noise from the gate and others in the building. At least there was no street noise.

Great location out of the hustle and bustle while still surrounded by great cafes and bars.

Rooms really need some softness. Maybe a rug, some soft seating and wall hangings. Rooms are very cold and dark, given the terrazzo floors and height of ceilings they really need to be warmed up a bit with fabrics and rugs. Also loud noises at night. Not from the street, within the building. Not sure what it was or where it was coming from but it was every night. Getting into the building was very confusing at first. Signage would be good.

Its very clean, reception is nice

Isolation could be a little better, it was difficult to keep the heat inside the room.

We stayed in Room 5 and it was excellent - so so comfortable and in an original building. location couldn’t be better !

everything was amazing. starting from the friendly staff and their fair attitude, to the facilities, location, rooms space and their designs. We stayed for 3 beautiful nights. location is amazing. a walking distance to the main attractions. pretty beautiful street and full of shops and restaurants. what makes this property so special, is their rooms’ designs. you will experience the royal sleep. Definitely will back to this hotel again.

the reception area close by 7 am. however, there is a telephone line in case of emergency. i called the emergency line once and they was very helpful