The location is great. The room was confortable and clean. The personnel were very friendly.

The internet was terrible in the room and the rooftop was not in condition to use it.

We recently spent two nights at this lovely hotel. Check-in was very easy at their sister hotel as we arrived a little later than planned. We met Federica and she is such a lovely, warm, welcoming woman. It was my birthday so she upgraded our room which was a really kind gesture. The location was great for us. The rooftop is wonderful both day and night. As a female travelling with my teenage daughter, we felt very safe which is important to me. We did not hear any noise from our room which was the room with steps to a mezzanine level. I requested an iron and ironing board and it was left in our room while we were out so was ready for us when we got back. The cleaning was of a high standard with lovely white fresh towels every day. Loved the shower in our bathroom! Check-out was easy too. We left our luggage in the sister hotel where it was tagged and looked after until we collected it later in the day. We spend a lot of time in Florence, normally in an Airbnb, but now we will always stay here every time. Top tip. Instead of instinctively turning left when leaving the building to go into the historical centre, turn right. In a few steps you will find a lovely caffe on the corner of Piazza San Marco. Thank you so much Federica. See you again very soon.

Absolutely nothing!

The room, the price, the location, and the staff - all were excellent. It's within 5-10 minutes walk to some of the most important tourist attractions in Florence. The staff is absolutely brilliant, they're so helpful and nice. The price was great - although we visited in January, so maybe this doesn't always apply in peak season. The room was clean, spacious enough, and had its own (large) bathroom. Would def recommend this! Plus, the roof terrace has a cool view of the cathedral, especially at night and it's available for all guests.

It was slightly chilly in the room. However, we had an extra heater for the bathroom / room so that worked out. Also, it's an old building, so the elevator belongs somewhere in the 1800s. But it works! Just gave me the creeps, that's all.

The location was perfect in my opinion. It was right in the center of Florence and we were able to walk around and get to places around the city pretty easily. The staff were very helpful. The room was enough for us two since we just needed a place to sleep and keep our stuff in, and we spent the majority of the day outside exploring the city. Again, the location was very convenient because of the stores and restaurants around the area and how easy it was to access these places by just walking. The check out process was perfect as well and we got to meet the person that ran the hotel, she was very nice and super understanding. Again, we got what we payed for and it was not anything special, perfect place to just sleep and keep your belongings in especially if the main objective of your trip is to go out and explore all day or night.

The living space seemed a bit smaller than expected but was not a big issue. One other thing that was kind of a headache was private parking. We had to find a parking garage that ended up being a far walk to the hotel. This garage was the only one apparently close to the hotel that was reasonably priced and recommended by the staff at the hotel. The check-in process at first was kind of confusing as well. The fact that we had to walk down the street to another hotel to check-in and then walk back with our luggages to get into the hotel. Overall though, we made it work and after a long tiring walk we were just happy to get to the hotel.

Excellent location in an orange tree-lined street. I was traveling alone and felt safe. All sites were in a 10 to 15-minute walk. The hotel room was spacious and spotless. Windows were soundproof with minimal noise. Also, there were 'blackout' curtains, which were great for days when I wanted to sleep. Federica was lovely and helpful. Any concerns I had were quickly addressed, and always with a smile on her face.

The walls were a bit thin, and I could hear conversations from my next-door neighbors, which didn't bother me but may not work for some.

We had a truly wonderful stay at the Residenza Conte di Cavour. We would rate our experience a solid 10 out of 10! We were very satisfied with the comfort of the rental, the warm and welcoming hospitality, and the impeccable cleanliness of the property. Everything exceeded our expectations, and we felt at home from the moment we arrived. There is honestly nothing we can think of that could have improved our stay — everything was perfect. Your kindness and attentiveness made our experience even more memorable. Thank you so much for making our time in Florence so special. We would love to return in the future, and we will gladly recommend your beautiful residence to others.

Superb value given the location of the hotel and the quality of the room. Location is excellent, literally just a couple of minutes walk from the Duomand central Florence. Staff are excellent, Federica was the nicest receptionist we've ever come across, and the staff at the partner hotel where we checked in were friendly and helpful and held our bags for us on the final day.

Our room (430) was next door to the boiler and had a very narrow spiral staircase between the main part of the room and the mezzanine where the bed was. We would definitely go back, but ideally, avoid this one room.

We loved the location because it was near everything while still being tucked back to give it a more local feel. The staff was incredible!! We checked in late at the other venue & I wish we got her name (she was from Buenos Aries) but she was SO friendly and helpful! She spent at least fifteen minutes giving us local recommendations, advice for navigating the city & helpful tips. The room was also stocked with nice amenities like toiletries, coffee, and tea.

There was very little we didn’t like! The bathroom was a bit small with a leaky bidet but this is a very minor critique and had zero impact on our opinion of the hotel.

Although the hotel is not the classic, 5 star experience you would expect, it's a lovely hotel with a lot of character. The location is brilliant, very central and close to the Galleria dell’Accademia, and about 10 minutes from the Florence Cathedral. It's in an old building, and feels like a bunch of apartments rather than your regular Hilton. The staff were so helpful and friendly, and the beds were incredibly comfortable, and it was spotless. It was a lovely stay and we had a great time. Each room had a coffee machine and kettle, which was great.

Maybe some breakfast services would have been nice, but there are lovely cafés opposite. The lift in the building also felt a bit scary at times!

Super cute! Great location. Nice bathroom. Loft with adorable tiny spiral staircase. Walkable to train station and most attractions. Personable, friendly helpful host. Would book again. Great experience overall.

My partner is very tall and hit his head on a beam. Not many electrical outlets—he sleeps with medical device—but it’s an old building. He thought the mattress wasn’t too comfortable but I loved it—firm. Very nice sheets. No cream/milk for coffee, but these are tiny little things. Not important. Would recommend.