First off - the staff were superb. This hotel is expertly managed and the place runs like clockwork. They're courteous and extremely knowledgeable about the city and almost trip over themselves in their attempts to be helpful. The rooms are spacious. The water pressure in the taps is high. The breakfast is adequate (though not excellent). And the location is fantastic (just across the canal from the train station and one of the main water-taxi hop-on points).

The hotel itself is in desperate need of renovation. The furniture is dated both in the common areas as well as the rooms. The mattresses are a little too soft and can lead to back pain. The air conditioning system didn't work in our room, which is a shame. The windows, especially the ones facing the canal, need to be double-glazed because there's a lot of noise at night (even though the views are gorgeous).

Hotel Carlton to my surprise is directly across from the train station, with the Gand Canal separating the two. Making the Hotel "an excellent location". The room was exactly what we booked (view of the canal) with opening shutters. The staff was very accommodating upon our arrival, during our stay and at check-out. Breakfast was nicely displayed with a variety of choices i.e. eggs, cereal, hot cereal. Highly recommend this hotel.

Getting to the hotel was a bit of chore if you have heavy or many bags of luggage. One has to traverse over a bridge which consists of many steps going up and many steps going down. Although there are workers (wearing orange vests) with carts that are able to load your luggage on to a cart and take them over the bridge, there is a price to pay. If you packed light and able to carry your bags over and down...great! If not be prepared to pay.

Convenient location, in front of railway station. Room of reasonable size for Venice. Reception staff friendly and supportive

Breakfast staff was extremely rude and aggressive and, despite paying the full breakfast price they did not allow me having 3 coffees (3 small cups as only machine brewed was available) while smoking outdoor.

Breakfast & staff & location: 10/10

Cleanless: 6/10

The hotel has an excellent location on the Grand Canal. It is opposite the train station which was perfect for us. The water taxis and ticket office was a 5 minute walk across the bridge. The Room was comfortable and clean. The breakfast was fantastic! The lady in the restaurant/ breakfast was extremely helpful, friendly and polite- she wore spectacles- I didn't get her name- excellent service from her.

The hairdryer is too small. It kept over heating and switching off- that was very frustrating. I would highly recommend the hotel attend to this. The staff were extremely friendly and helpful, especially the two ladies at reception. There was only one male assistant at reception who was extremely unhelpful and unfriendly when we approached him about a taxi to the airport.

Great location just across the Grand Canal from St.Lucia train station; wonderfully decorated room in "old Venice" style; very nice breakfast; lovely staff. We booked two different rooms, one for 2 nights and then another for 3rd night, and all we needed to do was to pack our things in first room and go enjoy Venice - when we got back, our luggage was moved to the new room by the hotel staff. Thank you for this :)

I would have liked a bit more wardrobe/storage space in the room, and also thicker blankets. But this is minor complaint :)

Right on the Grand Canal across from train station. Good location with easy walk to Piazza Roma or the Frary area (sp?). Bfast fine. Room is Venetian style with fancy headboard and glass chandelier. Perfect for Venice! The rooms on the canal have cool old shutters that open and a little balcony. Watch the sun setting and reflection off buildings. Boats go by. Staff so helpful!

The bar wasn’t inviting to me. It acts more as a secondary waiting area for guests. I never saw anyone sit at the bar. I loved the place but you asked for a negative.

Location was superb, right on the canal. Room was just gorgeous and spacious, actually it was huge. Probably the best bathroom we had in all our stay in Italy. Lovely to spend the evening sitting on the balcony. Roof top restaurant just added more beauty to this wonderful accomodation. Just dont double lock the door, like we did LOL Doors self lock on their own. Lovely bar with table and cheers looking onto the canal and watching the world go by whilst enjoying a spritz.

Unfortunately, it;s been four weeks since our stay here and to be honest we cannot think of anything we didnt like.

Lovely way to end our holiday. Room over looking the Grand Canal was lovely. Staff were very friendly and breakfast very good. Room was big and perfect decoration for Venice. Lovely to sit out and soak in the city.

The bathroom could be modernised but it was big and perfectly adequate. The older style of the fittings did suit the place.

The location was great so close to all the places we wanted to see around Venice. Staff were so lovely and very friendly. The hotel was very clean.

The fire alarm went off one evening at 1:45am and we were unsure what was wrong but there were too many people at reception to ask was it a real situation so we went back to our room and waited up for a while just in case. Under the bed was dusty and we found a bottle cap from Heineken bottle which was a bit icky to discover. Shower door wasn’t great at keeping water from flooding the floor beside the toilet. There were switches that didn’t do anything in the room.