Liked the location - that was brilliant. The room was ok - but the window looked out onto a brick wall. When construction started next door the hotel was happy to move me to another room (so excellent service). The staff were exceptional and the hotel building was really lovely.

Breakfast was a bit thin for non Vietnamese. Some small croissants and pastries which were not great and only cornflakes and coco puffs as cereals. That was probably the only disappointing thing. I ended up going to starbucks to get bagels, croissants and other things for breakfast.

The decor throughout was gorgeous. The music on the grand piano at night was wonderful.

Since the decor was beautiful the lobby became selfie city and actually random photo shoots were being done which got out of hand that guests couldnt relax or move freely around. I mentioned it to the hotel staff but was told they are paying guests (all were not) and they couldnt do anything about it. Our party had to find a different local to hang out.

We loved the location, the attention to detail from the staff, the awesome shower and the breakfast selection and quality were great.

Suggest power spraying is done on the stairs near the rooftop pool and the spa. Suggest USB outlets are installed near the night stands for phones or in my case I use a mini fan.

Large room with basic kitchen equipment, very quiet and comfortable, sofa and lounge chair good, bathroom was a good size with additional toilet

good location!

being followed around to pay for breakfast as if I was going to run away. staff not friendly at breakfast. food and ants in our sofa. ugly lobby…

The lobby is so beautiful and amazing! The piano and live music was so relaxing. The staff were lovely and we had the most beautiful room overlooking the lake. The location was also fantastic.

It was a little pricey though very lovely to stay.

Hotel is decorated with fine arts and the room was just amazing and highly comfortable.

Pillows and bed could be better.

Beautiful hotel. It’s like an art gallery inside, full of art that tells the story of Vietnam. The staff was superior, going out of their way to be helpful

Absolutely nothing

stunningly beautiful hotel, lots of marble and colorful artwork. First class accommodations, helpful staff and good breakfast buffet.

Nothing

The ground floor is beautiful and the art work is fantastic.