Very friendly, accommodating, and personable hotel staff. The room was clean, comfortable, and reasonably priced. (Personal del hotel muy amable, servicial y agradable. La habitación estaba limpia, cómoda ya un precio razonable.)

The shower had very little hot water during the evening and night time hours. (La ducha tenía muy poca agua caliente durante las horas de la tarde y la noche.)

location

no air conditioning in the gym and no clean towels second day the shower made a big mess of water all over the floor and i was traveling with an elderly so could have been bad. and you were no generous with the towels to make up for the ones i had to put on the floor in the bathroom

Gracious staff. Good breakfast. spacious comfortable room. Gorgeous surroundings and lovely pool. So far, the food is good, but Im only part way into my stay, Only negative: neighborhood dogs bark all night. However this place is like a jungle and filled with. other noisy animals so I mentally categorize the dogs as part of the general cacophony.

The rooms are clean. The bed is very comfortable. Breakfast is hearty and delicious

Windows don't open. Air supply only from the air conditioner. Easy to catch a cold after a shower or while sleeping

The staff is by far the best part of this hotel! Also, really liked the ease of booking tours. They even came directly to the hotel to get you.

My room had some issues. Like, the air conditioning was cold and hard to adjust, but someone did come help. The towels weren’t fully stocked, but we had enough to meet our needs so it was ok, but an extra couple would’ve been appreciated.

This is a great location to be able to walk to museums, shopping, restaurants or banking. The rooms were clean & bed comfortable.

At this stay they were really understaffed and especially the restaurants at the hotel. But, I returned 2 weeks later & staff seemed much better able to serve customers needs.

We only stayed 1 night and arrived late. Staff were very helpful and friendly. Hotel room was of a decent size although was what I would call tired.

The soundproofing in the rooms wasn't brilliant. We could hear the shower running in the room above.

Great location, nice pool and gym, friendly staff

It’s a small thing but I tried to contact the property before our visit and ask about arranging travel onwards from the hotel. No one answered my message.

Very good value for the money. Modern and clean. My previous stay in San Jose was in a much older hotel that costed more. That why I was surprised that this hotel was cheaper but much better.

Breakfast was good but could have offered more choices.

Staff was friendly and helpful. View of park below was beautiful. Bed was comfortable

Needed help from staff to regulate our thermostat and tv and phone in room didn’t work so we had to go to the lobby to get help