Location was fantastic, the foyer and rooms were beautiful. We were greeted outside by staff who were friendly and helpful. We ordered room service for dinner through an ipad, but I wasnt sure if went through - you dont receive any confirmation, so I had to call through to in-room dining, however it rang out. I then had to contact guest services, which also rang out. When I finally go through to confirm my order, it didnt take long for the food to arrive, and it was yum. I ordered an omlette for breakfast which was delicious but small. I think there needed to be more staff at reception and

Organised a roll out bed for my son in the room, but when we checked in it wasnt set up. I then returned back to the room after 6pm and it still wasnt set up. I called the reception area and couldnt get through to anyone - no one was answering the phone so had to go down to ask for it to be set up. He said he would tend to it immediately. After 20 minutes with still no bed, I called them again and managed to get through, and he said he would chase housekeeping. When they finally arrived, they were lovely ladies and very helpful, but I think that should have already been set up since it was pre-arranged and pre-booked.

Restaurant was lovely. Had dinner and drinks and included breakfast. Cooked breakfast to order was a nice touch.

Brand new hotel. Nothing to dislike.

Great facilities, easy access , not overly busy. Friendly staff

Breakfast wasn’t as good as i expected, some items cold .

Brand new, easy to get to.

The Pullman was new and still adjusting to guests making same day bookings using booking.com.

Rooms were comfortable and spacious, in a great position. Staff members were friendly and helpful

Nothing

Location accessibility and cleanliness

Beautiful room. Well presented property

Great fit out excellent location. Lovely bars and restaurants. Staff were excellent

Nil

Well designed and comfortable.

No pool or spa for a 5*

new fresh smell