A lovely hotel with a unique, traditional feeling interior. The room was comfortable and quite spacious, with an unusual layout that included a bathroom almost the same length as the sleeping/relaxing area. The hotel has public bathing areas on the top floor, which my husband very much enjoyed using. Breakfast was Japanese style and served as a whole tray of food, though you can also help yourself to some other items such as yoghurt and bread rolls. There is also the possibility of dining in the hotel restaurant for dinner, which is delicious. The hotel staff were lovely - very helpful and friendly, and went out of their way to look after guests. The location is excellent, just a short walk from Matsumoto Station, and within easy walking distance of Matsumoto Castle and other attractions.

I wish we’d known the hotel exterior was being refurbished - the whole was wrapped in tarpaulin, so no view from the window, which was a shame.

We had booked in for a few nights away from Tokyo over New Year's. Hotel New Station is an older building but well-maintained with some nice Showa-era touches (the Seiko clock in the lobby, some of the room design elements, the room keys!). Our room (607) was quite large with two sofas (one could be converted to an extra bed) so lots of space relative to Japanese business/budget hotels. Upon returning to the room on our last night, the room smelled like cigarette smoke which was unwelcome as we booked a non-smoking room. After calling the staff to ask about opening the room windows (you need a key), they could not have been more helpful, explained that it was a building air circulation issue and offered to move us to an adjacent room right then and there. This room (605) was smaller but from a design perspective, fantastic. From January 1st, 2024 the hotel is going to all non-smoking rooms I think so hopefully this won't be an issue for anyone else going forward. The hotel also hosts a running club on site, guests can rent shoes, T-shirts, etc. if they want to join or perhaps just go for a run on their own. We didn't use the hotel's sento bath but it seemed pretty popular.

Our first room of this stay (607) had two sofas, no storage/shelf space and only two hangers which was a bit tricky. The unit bathroom was also a bit on the small side. The second room (605) had a bit more storage space and a wider bath. Both rooms had city views (i.e. apartment and office buildings) so you may need to request even numbered rooms for mountain views. The hotel WiFi was extremely slow but perhaps that will be upgraded in the future.

Cute little business hotel right near the station- a great location. Top floor has a sento for those inclined to chill out in a big wooden bath for a while- very nice space. Room was cute and compact, had all the amenities I needed and was a comfortable stay. I wish I’d known in advance about the little running station set up in the lobby- basically you can hire some activewear so you can go for a jog! Really great idea.

Rooms weren’t completely soundproof so I could hear a lot of conversations outside- although maybe they were hanging out in the corridor, I’m not sure. Either way I had some noisy neighbours but they settled down eventually!

Close to the station (castle exit), convenient stores not too far from the hotel, walking distance from Matsumoto castle (about 20 minutes). The hotel is a bit old but really well maintained, staff are friendly and helpful. Shared bath is very nice :) Coin laundry and dryer in the hotel. Room for a single person is a very decent size

The private bathroom in the room is VERY tiny. It's okay for one person that isn't too tall, but please take this into consideration. Even though the rooms are non-smoking, there was a constant smell of cigarette smoke residue, and it even came from the vents in the bathroom. Controller of the A/C was a bit off, so I opened the window to my room instead (you have to ask the front desk to give you a gadget to open the window).

The hotel is located next to the station, so it is very easy to get there. We could see the station from our room, but did not hear the trains. The room is clean and we had space for our backpacks and to hang some clothes. The beds are comfortable and soft. The bathroom was clean and we had a bath which was nice. There is also a Japanese bath on the top floor which you can use if your staying at the hotel. From the hotel it is approximately 15 minutes to get to Matsumoto Castle. There are convenience stores and restaurants nearby.

The Onsen was small but lovely, there was a view of the station without worry of being seen. I loved that the hotel offered fee bike rental to ride around the city as a guest. This allowed us to venture further and see the city in a different light. overall everything was clean to my standard and the staff were very friendly and spoke some English.

I expected it and it didn’t bother me too much as I was out and about all day, but the room was quite small. so not the most comfortable to sleep after a long day but again I expected it.

Staff is very friendly especially the old man at front office. He showed me the way to car park by running and guiding me the way while I was driving. Good onsen. Close to station and many convenience stores nearby.

Air condition is centrall controlled, so it is quite warm in room but you can ask a key from front desk to open the window. Breakfast was average, it was a set not the buffet.

Great location only few minutes from the station. . Close to lots of places to eat. Room was small but fine for 2 people. Very cheap to do your own clothes washing with laundry facilities. Loved that it was older hotel and could open the window.

Everything was good. We didn't have problem with small room might be prob for some as bed against wall only accessible one side so hard to get out

Nice sized room, with beds that were big enough. Plenty of amenities. We were able to leave our bags at the hotel before check-in, and they even sent our bags up to our room for when we returned later on! The onsens were free to use too.

Bathroom sink is quite low - a little inconvenience for taller guests. Bathroom is a tad small too, but that seems to be typical for Japan generally

Great location, close to the station. The staff was friendly and helpful. The room was clean.

Little space for clothes if you want to stay for a longer period of time. We stayed only a couple of days, so it was no problem to not unpack.