This hotel has everything you needed! Location, food, onsen and space! Location: right at the heart of China town so you get access to the restaurants and cafe for quick grabs. Also close to subway station so the accessibility was easy. Food: free yogurt drinks, ramen and popsicles!!! Really cannot beat that. The breakfast was 2300yen ish per person but the selection was amazing! Onsen: omg - the space of the onsen is comparable to ryokan. Has a huge outdoor onsen space and lots of selection on shampoo and conditioners. Space: we got a room that was big enough to accommodate our family of 5 - three beds and still have space to open luggages. Lastest- the washer and dryer for the laundry was great. Drying coated 100yen for 20min but the machine was so efficient that it dries in one go!

I think towels should be provided right at the onsen! Bringing my towel up and requesting from the front desk was some effort and caused some inconvenience. I feel the PJ provided was rough - it would be nice if it’s a robe like pj.

The Dormy Inn chain sets a high bar, with free nighttime ramen, free evening frozen ice cream, free massage chairs, and an onsen that is well maintained and relaxing! The staff also go above and beyond; I was walking outside and a staff chased me down to offer me their hotel umbrella due to forecasted rain. My stay also came with a beverage ticket for each night for the cafe downstairs. Like other Dormy Inns, towel exchange at the front desk is not a hassle and expected.

The massage chairs were a downgrade to other Dormy Inns that I stayed in (This one was missing the arm squeezing feature and visor). WiFi was slower than I'm accustomed to. The vending machine ran out of stock of an item I wanted during my stay.

The location is good, right next to Chinatown. Close to Kobe Tower. City public bus around the city in about an hour to most tourist sites for only YEN 260. The bus route will show you both old and modern looks of Kobe. Parking around was pretty expensive here. Subway maybe better. Motomachi train station is only about 5 minutes walk. Only few stops to Arima Onsen. Onsen is always good with Dormy. This one has 2 massage chairs free to use. Each turn is 10 minutes. Perfect timing. Free laundry machines with pre-installed detergents. Only YEN 100 drying per 20 min. Most stores around don't open early around. Buffet breakfast in hotel was great, worth the cost. Tiny dishes presented so you wouldn't waste foods if you don't like. But I like most. Fresh eggs fried if requested. We had both mornings buffet here. The room we booked was good size. You can ask for more and better pillows from front desk if the ones in the room are too thin. Great services.

We left Osaka to Kobe early to avoid traffic. We got to Kobe around 9am, thinking to catch up with the short ride on the Hello Kitty Shinkansen. Didn't realize if you park earlier than check in time, they charged Yen 200 per 30 minutes, where Yen 2,300 per night. So, we have to pay Yen 2,400 extra on early parking. For second night stay after returning from Arima stay, there was a dirty spot found and opened candy's wrap hidden on top of sofa bed. Other than these, all good.

It was great to have the onsen to relax and refresh at after a day out sight-seeing. It was near the train station, shopping, and the resertraunt downstairs was great. It is secure with use of your room card on the elevator and the codes provided fir the baths. We made use if the laundry facillities, as well as the complimentary coffee and ice cream bars. They have a great vending machine and library.

At check in they had some computer issues. But other than a slight delay it was fine. The staff worked as quickly as they could under the circumstances.

Booking.com guaranty price booked with you will not be higher than other , but it is higher so much ?? The different is a lot , how to contact booking.com customer service ? We want to feedback & complaint. I like Dormy inn because of the hot spring is good.

Booking.com price is not reliable and can not be trusted . I want you to email me - kartika888@ymail.com , as Kinosaki Onsen ONISHIYA SUISHOEN on 4 Sept 2023 you charged my credit card on 29/8/2023 whereas the free cancellation is prior 3 days , the price of ONISHIYA SUISHOEN is higher ¥5000.- when I browse booking,com on 29/8/2023. It is ¥44,120 but I booked with you is ¥49,120. 7/9 I canceled 7/9:2023 and rebook with lower ¥5,000- also , Kindly email me to settle this issue .

Immaculate and very comfy beds. A simple but clean room and a fabulous spring water onsen. A really great value close to much! Laundry services available here and probably the best shower I’ve ever had in a hotel.

They are strict here about NO TATTOOS in the Hotsprings, so unfortunately due to a choice I made a long time ago at 18, I couldnt soak here! So I was standing on the outside looking in, but my daughter enjoyed it!

it was my first stay in an onsen hotel and honestly, i was blown away by the quality of the facilities. for the two nights i stayed there, i went at least four times. the sauna is amazing and the baths are absolutely lovely. everything is well equipped, attractive and clean. it's super convenient to do washing here too, and i really enjoyed being able to use the massage chairs. i received a free drink ticket upon checking in and there were free ice blocks available for most of the day (among other things), which i enjoyed on the first night. the staff i dealt with were all exceptional too, they were always polite and helpful. i definitely felt at home at dormy inn. it was an extremely comfortable stay!

the only thing that i can say is that the pillows were a bit hard, but if you like hard pillows then this place is for you!

i arrived early and was able to check in, which was really nice. it's always lovely to be able to use the massage chairs and the amazing onsen too, and the staff are always really helpful and polite 🙂

i stayed in the smaller room this time, which was good for a night, but i wouldn't stay in a room that size for more than that. also, the booking.com app inferred to me that the room that i booked didn't have a toilet, so i tried to contact the hotel through the app, but i didn't get a response (this is more to do with the app than dormy inn itself)

Really good at Kobe-Motomachi area. If you travel to Osaka and Kyoto as well as Kobe, this hotel should be booked. To Osaka Namba, Hanshin train line takes you directly from Motomachi Station. Even though you want to go to Kyoto, JR local train will take you there directly. Since the hotels at both cities are more expensive than those of Kobe, I have booked this hotel, having public hot spa bath at rooftop - 14th floor opened for 15:00-10:00. There are plenty of restaurants in China town nearby. Location could be very convenient. My room was a little bit small but good enough space to sleep, watch TV, and net surf, to save your meal expenses. Staff were very friendly with professional manner. Compared to Osaka and Kyoto, Kobe will be much better place for sightseeing and shopping. Without catching bus and train, most tourism spots are located in walking distance area from this hotel. I didnt have a breakfast, but I saw a variety drinks - coffee, tea, soda, etc... Very satisfying me.

Nothing special

The hotel offers complementary soba at the downstairs cafe in the evenings and coffee, ice-cream, and yogurts in the certain hours. The spa department is great with several pools, sauna, and an outdoor bathtube. The location is great, close to the railway staion and to the Chinatown with plenty of cafeterias.

There was only one type of a pillow, which is not my favourite type.