The location is good, right next to Chinatown. Close to Kobe Tower. City public bus around the city in about an hour to most tourist sites for only YEN 260. The bus route will show you both old and modern looks of Kobe. Parking around was pretty expensive here. Subway maybe better. Motomachi train station is only about 5 minutes walk. Only few stops to Arima Onsen. Onsen is always good with Dormy. This one has 2 massage chairs free to use. Each turn is 10 minutes. Perfect timing. Free laundry machines with pre-installed detergents. Only YEN 100 drying per 20 min. Most stores around don't open early around. Buffet breakfast in hotel was great, worth the cost. Tiny dishes presented so you wouldn't waste foods if you don't like. But I like most. Fresh eggs fried if requested. We had both mornings buffet here. The room we booked was good size. You can ask for more and better pillows from front desk if the ones in the room are too thin. Great services.

We left Osaka to Kobe early to avoid traffic. We got to Kobe around 9am, thinking to catch up with the short ride on the Hello Kitty Shinkansen. Didn't realize if you park earlier than check in time, they charged Yen 200 per 30 minutes, where Yen 2,300 per night. So, we have to pay Yen 2,400 extra on early parking. For second night stay after returning from Arima stay, there was a dirty spot found and opened candy's wrap hidden on top of sofa bed. Other than these, all good.

It was great to have the onsen to relax and refresh at after a day out sight-seeing. It was near the train station, shopping, and the resertraunt downstairs was great. It is secure with use of your room card on the elevator and the codes provided fir the baths. We made use if the laundry facillities, as well as the complimentary coffee and ice cream bars. They have a great vending machine and library.

At check in they had some computer issues. But other than a slight delay it was fine. The staff worked as quickly as they could under the circumstances.

Booking.com guaranty price booked with you will not be higher than other , but it is higher so much ?? The different is a lot , how to contact booking.com customer service ? We want to feedback & complaint. I like Dormy inn because of the hot spring is good.

Booking.com price is not reliable and can not be trusted . I want you to email me - kartika888@ymail.com , as Kinosaki Onsen ONISHIYA SUISHOEN on 4 Sept 2023 you charged my credit card on 29/8/2023 whereas the free cancellation is prior 3 days , the price of ONISHIYA SUISHOEN is higher ¥5000.- when I browse booking,com on 29/8/2023. It is ¥44,120 but I booked with you is ¥49,120. 7/9 I canceled 7/9:2023 and rebook with lower ¥5,000- also , Kindly email me to settle this issue .

it was my first stay in an onsen hotel and honestly, i was blown away by the quality of the facilities. for the two nights i stayed there, i went at least four times. the sauna is amazing and the baths are absolutely lovely. everything is well equipped, attractive and clean. it's super convenient to do washing here too, and i really enjoyed being able to use the massage chairs. i received a free drink ticket upon checking in and there were free ice blocks available for most of the day (among other things), which i enjoyed on the first night. the staff i dealt with were all exceptional too, they were always polite and helpful. i definitely felt at home at dormy inn. it was an extremely comfortable stay!

the only thing that i can say is that the pillows were a bit hard, but if you like hard pillows then this place is for you!

Immaculate and very comfy beds. A simple but clean room and a fabulous spring water onsen. A really great value close to much! Laundry services available here and probably the best shower I’ve ever had in a hotel.

They are strict here about NO TATTOOS in the Hotsprings, so unfortunately due to a choice I made a long time ago at 18, I couldnt soak here! So I was standing on the outside looking in, but my daughter enjoyed it!

Really good at Kobe-Motomachi area. If you travel to Osaka and Kyoto as well as Kobe, this hotel should be booked. To Osaka Namba, Hanshin train line takes you directly from Motomachi Station. Even though you want to go to Kyoto, JR local train will take you there directly. Since the hotels at both cities are more expensive than those of Kobe, I have booked this hotel, having public hot spa bath at rooftop - 14th floor opened for 15:00-10:00. There are plenty of restaurants in China town nearby. Location could be very convenient. My room was a little bit small but good enough space to sleep, watch TV, and net surf, to save your meal expenses. Staff were very friendly with professional manner. Compared to Osaka and Kyoto, Kobe will be much better place for sightseeing and shopping. Without catching bus and train, most tourism spots are located in walking distance area from this hotel. I didnt have a breakfast, but I saw a variety drinks - coffee, tea, soda, etc... Very satisfying me.

Nothing special

i arrived early and was able to check in, which was really nice. it's always lovely to be able to use the massage chairs and the amazing onsen too, and the staff are always really helpful and polite 🙂

i stayed in the smaller room this time, which was good for a night, but i wouldn't stay in a room that size for more than that. also, the booking.com app inferred to me that the room that i booked didn't have a toilet, so i tried to contact the hotel through the app, but i didn't get a response (this is more to do with the app than dormy inn itself)

Fantastic facilities and such a great service with little touch of heart in every way. Lovely and very efficient staff. . Location is perfect and short distance to Merican Park and station also wonderful Chinese foods area. I could leave my luggage after the check out and had a beautiful walk around the park area with sea views It was my first trip to Kobe but I will be definitely back.as I loved everything about Kobe including this hotel. Thank you very much for your hospitality.

Nothing

The hotel offers complementary soba at the downstairs cafe in the evenings and coffee, ice-cream, and yogurts in the certain hours. The spa department is great with several pools, sauna, and an outdoor bathtube. The location is great, close to the railway staion and to the Chinatown with plenty of cafeterias.

There was only one type of a pillow, which is not my favourite type.

Fabulous value for money. Very modern, new & clean hotel. So close to everything. Literally around the corner from Chinatown & Matchamoto shopping . 50m to the “City Loop’ bus stop & a short walk to the harbour. Unfortunately didn’t get to try the Bath house as I have a tattoo. Staff very professional & helpful.

The restaurant food & drinks menu was very limited .