It’s about the location, helpful staff and cleanliness of the room and premises.

Small room than expected. While the room is clean, my son got multiple insect (bed bug?) bites during our 2nd night and discovered the next morning. We suspect the bug was under the bed or the tiny gap from bed to wall. The bite marks are still on his legs too after a month though not itchy anymore :( Room is clean but sometimes can smell a bit of cigarette. Not sure how come.

the Wing International Yotsuya is very well located, one block away from one of the main Tokyo subway lines (Marunouchi line), it was really easy for us to go anywhere in Tokyo from the hotel. the room was a little bigger than the usual hotel rooms in Tokyo, small but very comfortable. the hotel offered 24h free hot tea, coffee and amenities like bath and personal care supplies (disposable razors, shower towels, q-tips, etc). we payed to have the breakfast included, and it not disappointed: it was a really good buffet with Japanese-style breakfast (fresh cooked rice, curry sauce, various japanese pickles, grilled fish, miso soup, salads) and some Western foods too (fresh baked pancakes, croissants, omelet, bacon, sausages, yogurt and cereal). we had a great time.

the room cleaning could be a little better. one day we found a cloth under our bed (probably the cleaning staff forgot there when they did the room cleaning). other than that, all went really well.

Hotel is located in a quieter, less busy suburb in the Shinjuku area. Plenty of restaurants nearby and the Metro (Yotsuya-Sanchome) is only a 2 minute walk away. The Marunouchi line that serves this area is super convenient to get to major stations such as Shinjuku (connections to Haneda via bus and Narita via express train) and Tokyo. (Note that this is the Metro NOT JR, so if you got a JR pass you cannot use it here). I recommend checking out the Fire Department's Museum that is adjacent to the station exit closest to the hotel (Exit 2) as it is a hidden gem filled with wonderful historical artifacts about the history of fire fighting in Japan as well as interactive exhibits for the kids. Signs are in both Japanese and English and admission is free. The extra bed we requested was just as comfortable as our regular beds and the room was large enough that we were still able to fit our luggage with a bit of wriggling. Bathroom was clean and although housekeeping only starts after the third night unless requested, we could still get clean towels every day. What impressed us the most during our stay was the hotel breakfast. It was a buffet style with a variety of both Western (bacon, sausage, etc) and Japanese (salted salmon, miso soup, etc) offerings. A must try is the hotel's signature french toast cooked to order in a small pizza oven. It was the most delicious french toast we've ever had and you can choose from a variety of toppings such as chocolate cream and marmalade to put on it. We had several helpings of it every day during our stay!

The hotel is quite busy and there are only 2 elevators, so sometimes you might have to wait to use the elevator during peak times.

There are two museums for toddlers which made the hot days of August bearable. It’s close to the metro which is a few stops to Ginza or Shinjuku. The French toast during breakfast was the best I have ever had.

There was a layer of dust on the headboard and rooms are a little outdated.

Superb location, 5 minutes walk to nearest subway station. Staff friendly and helpful. Hotel rooms very clean.

Rooms are small. Beds are very hard and not comfortable. Bathroom is small.

Check in process was smooth. Bed was fairly large and the room had good air conditioning (which ended up being important because even in the winter, the building was heated to a temperature beyond my comfort). When I booked the price for each night was low, and was a good deal overall for a hotel in the Tokyo area. There a handful of decent surrounding restaurants (if you don't want to travel into Shinjuku or Yotsuya), I recommend Toka Shio Tsukemen about 10 minutes walk East.

The only bed pillow available was practically flat, and not comfortable. I ended up buying a travel pillow from a store in Shinjuku. The mini fridge is more like a cooler, in the sense that its more of an insulating box rather than a meaningful device for chilling things. The window was either sealed or stuck. The location is okay, in the sense that it is a brief train ride to good locations, but not because it is actually near anything especially interesting. Expect to ride the Marunouchi line a lot, and make a lot of train connections if you plan to go to most places. The station is about 2 blocks or so away from the hotel.

Idk where to begin. I had such an amazing experience at this hotel and in Japan in general. This was my first time and I enjoyed every single moment. I cannot wait to come back. The hotel staff were a magnanimous host and treated my wife and I as if we were family. The hotel and the country in whole are super clean, kind, respectful, modest, and extremely welcoming. Each day felt like an event full of joy, warmth, and excitement. The food was amazing and well prepared. The hotel is in a great location and close to the subway. We will definitely be coming back to this location.

Couldn’t find anything to not like if I wanted to 😂

Good location near to the station

Rooms are very small but I think it’s what you expect for Tokyo

Location location.. it's very convenient, I had 7 nights.. great connection with all things and neighborhoods. (And also little hidden streets near the hotel with bars and restaurants). the street itself is packed with little eateries and convenient stores..

When I entered the room for the first time.. it was quite dirty.. I don't understand in general in Japan that they have carpets everywhere... and they do have laundry options.. but you can't lock the machines with a code.. and their dryers don't work that good.. and step 1 of washing clothes was for nothing but your clothes will stink again.. and not completely dry.. need 2 cycles at least

Good location, quite convenient to see most of the popular tourist attractions in Tokyo. Comfortable bed + good breakfast. We enjoyed the selection, although more fruit would have been appreciated. Small laundromat on site. Free coffee and tea in lobby.

There is very limited room cleaning, but towel changes every day, so this is likely a cost-cutting measure rather than an environmental choice. In 5 days, our room was only cleaned once. We ordered room service one evening, and called down to have the dirty plates and tray collected. The next morning, there was a collection of dirty trays and plates (including ours) by the elevator. Do not sacrifice cleanliness to save money. In the long run, this will cost you customers.