Loved everything. Ryokan ambience and service with modern facilities. Breakfast was traditional and wonderful, such a change from boring buffets, highly recommend. The view from the Onsen is the best. Lots of bars and restaurants close by. TIP look for exit E1 from the station and you will be able to get within a few hundred meters of the hotel easily with elevators to manage your luggage.

Some guests do not respect this hotels values. Noisy, arguing in the corridors and worst of all getting into the Onsen without first showering or leaving a mess of suds as if expecting Mum to tidy up after them.

Inviting entrance. Friendly and helpful front staff. Clean room with snacks and tea. Housekeeping is excellent. Open-air hot spring (REAL hot spring water from Hakone) with partial view of Mt. Fuji in the morning and Shinjuku skyline view in the evening. Seven Eleven (open 24 hour) is right across the street. Laundromat + beverage vending machine + free drinking water (grab the water bottle from your room!) are on the 5th, 10th and 15th floors respectively.

The twin room is a little tight for 2 persons. The bath area can get crowded in the evening and get not-so-clean quickly. The water cooler dispenser at the Onsen needs to be refilled/replaced frequently during the busy hours.

- The hotel is beautiful. Great design! - Lots of attention to details - Clean - Nice amenities in the room - The atmosphere is very calming and relaxing even though you are in the center of Tokyo - Walking distance to the major sights in Shinjuku - Amazing view from our room to the skyline of Shinjuku - Great to have an Onsen on the rooftop with an incredible view - The breakfast is awesome - Great value for what you get

- The room was clean, but there was some dust in the air of the room. I think it is because of the ventilation. If you are not too sensitive it will be fine but it could be a problem if you are allergic. - Sometimes the onsen on the rooftop can attract loud American tourists that go to socialize instead of relaxing like everyone else.

The bed was incredibly comfortable. Soft but still supportive. Great views from the bedroom Very clean Lovely touches like the good quality green tea and tea pot set in room The Yukata felt luxurious to wear Great having an outdoor onsen with city views. Hotel had a calm atmosphere 7 11 across the road - great for breakfast and snacks A nice local feeling area but still about 20 minutes walk to heart of Shinjuku

No sound proofing. Had to wear ear plugs. Could hear everything, paper thin walls. Lifts - incredibly slow. Seem to take 10-15 minutes to wait for a lift at times. The location was a bit too far from the closest station. After a long day sight seeing with very sore feet - the distance from the station was very tiring. I found the layout of the room quite awkward.

Really great, traditional breakfast, beautifully served with a story. Rooms are clean and convenient. Love the washing machines and amenity room. Onsen is wonderful but it tends to be crowded towards evening. Enjoy the free ice-lolly in front of the onsen. Beds were super comfy.

The rooms were smaller than expected, there's not much room for our luggage. But this is to be expected of rooms in Tokyo.

The onsen, cleanliness, the aesthetic of the small rooms, the beautiful hotel entrance and location just away from the busy Shinjuku centre

The staff at restaurant for breakfast. The woman was extremely rude and put her hand in my face and just said "No" when we walked in late. I understand it was my mistake for arriving after last order but to be treated so rudely, especially in Japan, was extremely jarring after we had already paid and reserved the $50 AUD breakfast was a very awful experience. Not even to be offered a cup of coffee or anything! I tried to explain all we wanted was a coffee or bowl of miso from the spread table or something but she just kept putting her hand in my face and saying "No!" Huge surprise to be treated so rudely in Japan

Tucked away in a quiet location, despite being just around the corner from the hustle and bustle of Shinjuku. A wonderful rooftop onsen with beautiful views of the city skyline. The onsen also allows entrance to those with tattoos. Cozy and comfortable rooms with all the required amenities, possibly a bit larger than the average room in Tokyo. Great customer service and a lovely traditional breakfast experience.

Can be cleaner (rooms a bit dusty-reading other reviews suggest that it’s an issue with the ventilation vents?) Hotel staff should be a bit more strict about how guests clean themselves prior to using the onsen. The location may not be ideal for folks who want quick access to Shinjuku station.

It was a fresh clean hotel with an onsen on the top floor. The cleaning service was top (as mostly usual at Japanese hotels). I was positively surprised that they changed our Yukata every day. The room was clean and fresh and the tatami was smooth to walk on. The beds were very comfortable and we could sleep very well. Our room was on the 14th floor so we could look out at the city which was beautiful sight, especially at night. We used the laundry facilities which was very quick (31 minutes) and right outside the hotel was a 7-eleven for convenience. We opted out on the breakfast, since we wanted to eat out, so we cannot say anything about the food. Overall we were very happy. The immediate surrounding area was full of nice Izakaya and also a really nice and big grocery store to buy those nice Japanese stuff you always wanted to bring home.

This is no critique, only some points to consider when choosing this hotel: there was extremely limited space for wardrobe, hence pack lightly or upgrade the room. There is no minibar. The room was very small (enough for us though) and the washing sink was in the room so there is no chance being discreet while the other sleep. Although not a problem for us, nearest metro station was 10 minutes by walk - which is to consider when you don’t pack light.

The breakfast is good and onsen offered on the roof is awesome. Love the amenities in the room.

Would have been better if they offer transports to and fro from airports.

The hotel is neat and clean. Staff is very nice and professional. Speaks English. Location is 10min walk from the nearest metro station. There is a 7Eleven in front of the hotel. And it is situated in a calm neighborhood of Shinjuku, far from the loud animation next to the train station. Rooms are perfect. Equipment is nice as well. We took the Japanese breakfast which was value for money. The Onsen at 18th floor is astonishing. View is amazing and is worth the higher price for this hotel. I think the hotel is selected by both Japanese and foreigners because it's exceptional.