Location: The hotel is about 750 m from Tokyo Station, the main departure point in Tokyo for tourists. Moreover, there is the Mitsukoshimae subway station (Z line and G line)) about 300 m away. The kindness of the entire staff: for example, I had a problem with a Japanese phone card and for more than 30 minutes a lady at the reception took care of solving it, always with a smile on her face.

Breakfast not too rich and repetitive. Room cleaning policy: it is done only once every 3 days. I was disturbed by the mention that if I want the trash removed from the room, I should take it out into the hallway. Can't at least the garbage be picked up daily by the employee in the room?

very well trained staff, excellent service. good location but not crowded, quite neighbourhood. great value.

there’s a high chance that you don’t have a view from the window, which is very different to the pictures advertised. I stayed at the 5th floor, there is a sheer blind that can’t be pulled up, I assume it’s for protecting clients’ privacy as there is another high building right across the street. the room is not sound proofed, you could hear noise in the early morning, ear plug is recommended

The staff at this hotel are wonderful and they are always very helpful and polite. Many thanks for arranging a room for me with a great view of the Shinkansen! If you are an admirer of the amazing railway of Japan, then this is a hotel for you. Despite of the location, the soundproofing seems to work very well so I slept very well. Another highlight is the breakfast at this hotel, highly recommended with plenty of tasty choices. Lovely thought on the special menu for the New Year's Day. Really enjoyed staying here and will certainly come back next time I am in Tokyo.

Nothing - it was a wonderful stay.

The location is very convenient, close to Tokyo Station as well as the metro from where you can easily reach some major Tokyo sights - Imperial palace, Akihabara Manga district, Ueno park, Asakusa, Tokyo Skytree. Despite my window looking onto the main street it was very quiert during night, didn't feel like central Tokyo

Room service every three days (and only if you stay 4 nights or longer) is a bit absurd. I have no problem using the same towels or bed linen for several days but this regulation still seems rather odd since I met the cleaning staff in the floor every morning. Also the reception staff barely speaking English in a central Tokyo hotel was a bit disappointing, although they were very kind and helpful.

Location at Tokyo, cleanliness of the room, pajamas at room, iphone charger at reception for request, internet, vending machines with drinks at each hotel level wasching machines taxi stop next to the hotel

Breakfast,

The 1st advantage of this hotel is the location, very close to various stations and 1 stop away from Tokyo Station. I asked for a high floor and got a room on the top floor with a view to the city which I very much enjoyed! The window (that can be opened) did quite a good job blocking the street noise. The hotel has a retro vibe but everything is clean and works.

I like a harder mattress but the bed was a bit too hard in my opinion. The pillows are quite flat. The bedding is a single sheet and the blanket lays on top. I prefer bedding that completely covers and holds the blanket inside.

We needed somewhere handy to stay after flying in from Haneda airport, just for 2 nights, before heading to Hokkaido. We used the monorail, changing onto the Yamanote line & elected to get off at Kanda Station, despite the easy proximity to Tokyo Station. Using the south exit at Kanda, it was an easy walk to the hotel. As Tokyo station is huge & we had been travelling 11 hours, the small station of Kanda was much quicker & easier to navigate than Tokyo Station! The hotel is kind of halfway between them. This hotel was a gem. Our rate was very reasonable (we did book in advance & prepay) & included breakfast. The breakfast was better than basic with enough variety (we thought). It suited us fine & they had takeaway containers for people in a hurry! The room was very clean & we had a seating area with a view of the railway lines for a bit of trainspotting but couldn't hear them. The room was super quiet! On our departure, it was an easy walk with suitcases to Tokyo station & despite the rain, we were undercover for much of it. Level, easy walking, perfect for anyone with a suitcase! This hotel was terrific value & we would stay again. Wifi was great, staff very nice, great stay. PS the dining options nearby were fantastic too. Lots of choices, lively atmosphere

Nothing

The staff were very friendly, the room was clean and quiet, and the morning breakfast buffet was amazing. The location is in a quieter part of the neighbourhood. The buffet included: salad, scrambled eggs, meats, stir fries, rice, ramen (not sure if this was a limited time option), mochi, teas/coffee, and likely other things that I missed. Close access to transit.

It would be great in future, if the hotel can offer change for the laundry machine. I walked to Tokyo Station to find a change machine.

We chose to have single rooms which after a long flight meant better sleeping for all of our family members. The single rooms are small, but reasonable, the bed is hard - which I don't like, but my husband does - but a good size. The staff were very helpful, especially considering our lack of Japanese. Close to the Tokyo Station. Very clean. I'd describe this hotel as a business hotel, one where businesspeople stay over night when in Tokyo for work.

Stepping up into the bathroom was inconvenient - especially in the middle of the night.

It was busy at check-in, but staff were well organized, friendly and well trained. The standard room at the front of the hotel was small but light, airy, clean and well-decorated. The room appears to be sound proof definitely to the outside which is good because it's on a busy road near the train track. Breakfast is basic but was included so appreciated. Coffee is good. I'd definitely stay here again; it was very pleasant especially for a 2 star hotel.

Fine for me but mattresses are probably a bit hard for visiting Western foreigners. I noticed a sign saying mattresses were being replaced tho, so maybe slightly less firm ones a re coming! More than one pillow in the single room would be nice!