Located very close to Tokyo station, this hotel provides incredible views, clean and comfortable rooms, and serves as an excellent home base for any long term stay in Tokyo. The hotel lobby is accessible by exiting Tokyo station using the Nihonbashi Exit (NE side of the station), entering the Sapia Tower, and taking the elevators to the 27th floor. Our room was located on the 31st floor and offered tremendous views towards the North and East. A Bellmart Kiosk convienence store is located at the Nihonbashi Exit, which made getting snacks, drinks, etc. easy when returning to the hotel from the station. Tokyo station itself is gigantic, and has numerous shops and restaurants. Be prepared to wait in lines to be seated at restaurants or even entering stores due to the amount of people!

Tokyo station is massive, and it can be confusing to navigate to the hotel if you are arriving by train. One source of confusion is that the West side exits of the station are named "Marunouchi", the same as this hotel. However, this hotel is actually located on the North East side of the station. Make sure to look for the "Yaesu North Gate/Exit", "Yaesu North Underground Gate/Exit" or "Nihonbashi Gate/Exit" signs. From the two "Yaesu" exits, proceed North and you will reach the Nihonbashi Exit.

Location is fantastic - only 10 m of open air between Tokyo Station Nihobashi exit and the hotel Ground floor entrance. Also, the food hall inside Tokyo station is right downstairs. Very convenient. The view is superb - Our room (and I believe most rooms of the hotel) has a fantastic view of the train lines coming out of Tokyo. Since it's high up at 30F, the view is breathtaking to say the least.

The size is a little small. there is no space for a proper chair. Walk to Airport bus or Narita Express is long. The bus stop from Narita is right at the door of the hotel, but the bus to Narita is at Yaesu South Exit , that's like 400m away. The same to Narita Express - it's at the south side of Tokyo station, it's a long walk but all flat and easy to roll the luggage.

The location was very convenient to sightsee, eat and shop. Close to the Imperial Palace, Marunouchi area for eating and shopping, walking distance to the Ginza area, and right next to Tokyo Station complex which has eating and shopping options as well. I chose this hotel not only for the above, but because it was a major Shinkansen stop to travel outside of the Tokyo area.

Our room did not have a view and was on a lower floor. If I recall, the window view was another concrete wall and other rooms. I guess the plus to this is that we were rarely in our rooms, but to sleep.

Extremely close proximity to Tokyo station, lovely and helpful staff, facilities are clean as you would expect in Japan, decent view from our room and having a full size bathroom was a nice change.

Not really the biggest issue but navigating to the hotel may be a bit of a maze coming out of Tokyo station (do your research beforehand).

The room's size is pretty good comparing to Tokyo hotel rooms. The staff of the hotel is awesome The location is prefect, close to the Tokyo station and other Metro stations

The bathroom is very very old and you can feel and see it right away You have to take 2 different elevator to get to your room because the lobby is on the 27th floor

The room view was spectacular and I immediately fell in love with it when I stepped in! The room was also spacious and clean, it made you feel very comfortable in it. Although it's located at the very far end of Tokyo station, it is close to the Gift Palette area so still convenient for those who like shopping!

My stay didn't include breakfast, and I hadn't got a chance to try out their facilities.

I was surprised to find the front desk and lobby to be on the 27th Floor. There was an atrium space in the lobby open 7 floors up to the roof. Our room was on the 29th Floor so there was nice city view towards the east. I would have preferred the west side overlooking the train tracks of Tokyo Station but none were available at the time. The room was compact as expected but it was efficient in layout. There was a small desk in front of the big window which made it enjoyable while working. Nice interior design. Hotel was conveniently located on the north end of busy Tokyo Station. There were lots of places to eat in Tokyo Station - Ramen Street. It was a little pricy compared to other places but we would stay there again.

I wish there was a little bit more space in the room to lay down our two luggages without having to take up chair or counter space.

The hotel is right next to Tokyo station where you come from Nihonbashi gate and it is just right there. The underground of the buildings is also connected to the Otemachi underground station which has so many subway lines in Tokyo. The hotel lobby is on the 27th floor, a secluded peace and quiet from the busy Tokyo station.

The room was still carpet, I prefer more modern hotels to have an alternative that is more allergy friendly than carpet.

LOCATION IN WALKING TO TOKYO TRAIN STATION WHERE YOU CAN GET EVERYTHING AT THE TRAIN STATION SUCH AS RESTAURANT, DEPARTMENT STORE

SHOULD HAVE A BIG SIGN OF THE HOTEL ON THE GROUND FLOOR WHICH CAN NOTICE EASILY SPECIALLY FOR FOREIGNERS THAT CANNOT SPEAK JAPANESE FOR THE DIRECTION FROM THE TRAIN STATION TO THE HOTEL

The view from the room was amazing you really get a feel of Marunouchi’s business status while staying in this hotel, I needed a washing machine and they provided that services so it was a good stay very near to Tokyo station which is very helpful when your busy getting things done.

It would have been lovely to have breakfast in the room in the morning but when I asked they told I should have informed them from 10PM the night before just so I can breakfast in the morning. they did provide complimentary water bottles which is good but when I asked for another bottle they charged me 130 yen while in other hotels it’s usually free.