The staff was most friendly and accommodating. Staff attempted to service with a smile. It was not my first stay at the hotel. A satisfactory experience years ago prompted me to rebook here. I had an extended stay here with two separate reservations. The staff made this flawless.

The laundry was unsatisfactory. I lost money due to the dryer malfunctioning and had resorted to a public laundry which cost me additional money. I was not very pleased with this situation. At times the staff's English fluency posed a problem but we managed to communicate in the end. Rooms need to be cleaned daily. I was disappointed a bathroom maintenance issue remained unfixed despite reporting the problem to your front desk.

Very accommodating despite a delayed arrival time. Complementary items such as a razor blade were much appreciated. The bed was very comfy. Location is fantastic - mere minutes away from the Shinjuku Sanchome station and Shinjuku station proper.

I couldn’t figure out how to turn off the main bedroom light without removing the room card from the reader - admittedly, I was very exhausted so did not spend much time reading instructions or looking for solutions. alongside this, I realised that the soundproofing wasn’t the best and did not want to disturb others staying at the hotel whilst investigating

The hotel is decent with a great, attentive staff. The room was quiet and cozy, which is what I was looking for. The location was great and not too far from public transportation or restaurants.

The bathtub was a little difficult for me to get in and out of. I am short and am recovering from ankle surgery, so the high walls were a challenge. However, the support bars were helpful in there, and the hotel overall is accessible for those with impaired mobility.

Room was ok. Just as my expectation. Location was perfect. So close to the metro station. Also room was clean, we didn't get room cleaning service tho.

The wall between rooms were not thick enough. When I was trying to fall asleep, all the time heard a girl was talking on a phone. It irritated me.

great location, friendly staff, lovely bakery right by the hotel:)

the bed was quite hard and its positioning was a bit awkward - head to the window, but it probably works better on warmer nights

Great location, enough room for suitcase under the bed so it was out of the way. The staff were kind and helpful.

You can hear the doors from other rooms closing and anyone in the hallway very easily, though most people weren't very loud

the location was great and the water in bathroom was awesome, nice and not and great pressure. the room was cosy and warm considering it was getting very cold in Tokyo.

it was all good. it took me a while to figure out the lights ( the is a remote control for them) but that’s my own problem.

Very friendly staff, they helped us a lot with our luggage and the yamato delivery service. The room was standard and ok for the money. Very close to Shinjuku station and the entertainment district.

I enjoyed the friendly and helpful staff. The room was very clean. It was a great place to get some peaceful sleep. Great location.

I wish there could have been more vending machines in the hotel.

Good location, friendly staff. Beds are a bit hard, but we slept fine. It's very quiet when you close the window.

We slept on the 10th floor and the window had no fall protection. That felt weird, but not unsafe. We simply didn't open the window.