I recently stayed at Saggys for 5 nights for the beginning of my month long birthday vacation in Kenya. The staff and their customer service was superb! Everyone was very friendly and helpful. The suite was spacious and clean. There is a stove, microwave, mini fridge and kettle to make hot water for coffee & tea which was provided daily. Water was also provided in the room with other snacks and drinks for purchase. All of the linen and towels are beautifully embroidered with the Saggys logo. Comfortable robe and slippers were provided for my stay. There was an ironing board in the closet. No iron. When I needed to iron I requested one from the front desk and someone brought one to my suite. Saggy branded umbrellas came in handy. They were available for my use. The food was delicious. The dishes were served with much thought and care with nice presentation. If you like or love coffee Saggys will be a dream for you. They have espresso makers and make wonderful coffee and coffee drinks. Note: the coffee provided in the room is instant so go to the restaurant for the good stuff. No pots and pans for cooking nor dishwashing liquid and sponge for cleaning. My used dishes were replaced in the cupboards with clean ones by the housekeepers everyday during my room cleanings. My Amenities were restocked everyday. There is a little bit of traffic noise from the street, but the hotel and neighborhood that it is in is relatively quiet. The gym is not extensive. It covers the basics with treadmills, ellipticals, free weights, resistance bands, towels, tv and water. Saggys is not in an area where you can walk to nearby sights. Rideshare, taxi or public transportation is needed. The day of my birthday every staff member that I came in contact with wished me a happy birthday. I was surprised that everyone knew that it was my birthday. That evening I received juice, cake and the happy birthday song. So many of the Saggy staff came to celebrate me.

Very minor, but it takes the water a few minutes to warm and get hot. TIP: start running the shower about 4 minutes before you are ready to get in it. There is no mirror in the gym. Please consider adding mirrors as they are beneficial for checking form while lifting weights.

The facility is apartment-style hotel located in a relatively secure part of Nairobi, so we could take a walk even at night without any incidences. It is still pretty new, with top-notch fittings and in-room amenities. Two huge TV screens with Netflix in the bedroom and sitting room, VERY comfortable bed, and highly relaxing bathroom. BREAKFAST was my favorite. It was prepared with love by Mr Joseph (sorry if I got the name wrong). He was such amazing person. Generally, staff were kind and accommodating. They made extra efforts to accommodate our requests. I loved the shower! Perfect temperature and pressure (although sometimes it took time to warm up). I enjoyed the sauna too, which was superb and I would recommend it. In short, the hotel has invested in COMFORT and decency. If these are what you are looking for, then this could be the right place for you.

We had difficulty communicating with the staff because the room phone was not functional. They said they were working on it, so perhaps the situation has improved. We also had issues during check in when my partner was locked out, but the manager explained and apologized for the mistake. One thing to consider is that the hotel does not have an elevator (at least where we stayed). So if you have any health/physical issues that may require the use of an elevator, you may consider requesting for a room in the lower floors. Honestly, I thought the price was a little too high for the class of the hotel.

I highly recommend Saggy Suites for an exceptional stay. Lilly, Josef, and the rest of the team were incredibly friendly, nice, and helpful throughout my three-day visit. The sauna and steam room were perfect, providing a truly relaxing experience. The food was excellent, and I can confidently rate this place 10 out of 10. Thank you for a wonderful stay!

The room was lovely, very clean and modern. There was a living room space and TV provided. This was very welcomed after our few days of being on the road. shower had great pressure and we were never stuck for hot water. But to top it all off the staff were so welcoming, they even surprised us with cake and wine as it was my birthday. we used the gym and the pool the next day before checking out, our train wasn’t until 3pm but they kindly allowed us to keep our stuff in the room and shower after, so accommodating. Best Cappuccino I had during my 2 weeks in Kenya

food service was a little slow, although when it did arrive it was delicious.

It is a very well maintained property and the staff are excellent, the restaurant menus could be better saying that the staff and the chef went out their way to make different dishes to meet our requests The cleanliness of the living room and the bedroom was really good

The bathroom should be fitted with an extractor fan as the moisture will affect the walls and the decoration

Clean, comfortable, great food, very friendly staff. In a very safe area. The hotel is close to most things you’d want to do in Nairobi, while still being quiet and peaceful. They arranged a great Nairobi park day trip for us through Marble tours (ask for Mr Kamwaro David, he’s great!).

The property has no elevators. So it would be great if they had porters around to help with luggage. The stairs are not so bad though, we had no trouble at all.

Rooms are very large, staff very kind and helpful, good location close to center with (cheap) Uber’s, very clean and quiet

Water was cold in the afternoon but quite usual in Kenya as hotels use solar panels during the day (too bad if it is grey day) but it was hot in the morning. Restaurant is awfully slow, 1 hour to get the breakfast.

The accommodation is centrally located and secure. Staff were very pleasant and attentive and always available to make sure we enjoyed our stay, they also went above and beyond to make my birthday special. The rooms were clean and modern. Breakfast and dinner was okay, vegetarian options could be better. Strong WiFi throughout. Grateful for a lovely stay. Highly recommend

The accommodation was really good with separate bedroom and living room/kitchen. The location was very quiet but still not far from city center. The breakfast was very good.

I am not having anything negative about the property.

Being brand new, the facilities were immaculate. The room, linens, pool and patio area were all spotless and cleaned every day. The service was fantastic from the front desk to the restaurant staff. Great food, great drinks, overall exactly what we expected and were looking for.

Nothing, wouldn't change a thing.