Very stylish modern hotel. Luxurious room with comfortable beds, good lighting, nice bathroom. Good a/c. Nice location 3 minutes walk from the Arboretum. Outdoor pool was very nice. Staff were friendly.

Food looked OK but very expensive so we didn't try it, except on the first night when we arrived late and ordered room service food. This was a bit shambolic with half the items unavailable, an incorrect bill and the mineral water left with the top on so we couldn't open it. And the food was not very nice. Surprisingly, the kitchen area in the suite had appliances but absolutely no equipment; not a single piece of cutlery nor even a bottle opener.

My stay at the Radison Blu Arboretum was truly exceptional. I was there for the week for work and I will 100% book my next work trip here again. The entire team goes out of their way to accommodate your every need. The general atmosphere is incredibly warm and welcoming, the hotel is immaculate, the food options are delicious and the facilities are top notch. I treated myself to a massage with Louise and it was one of the best massages I've ever had. The entire hotel staff are amazing- Juliet, Emanual, Sally, Charity, the wait, cleaning and security staff- each of them go out of their way to learn your name and ensure you are comfortable daily. The food was delicious, the room was perfect, and I was so impressed with the general atmosphere they create as a team. I can't wait to get back.

We liked everything about the hotel and the management at large starting from the security at the gate, check in was faster, the warm welcoming notes from the general manager and Mishi the front manager too.I had requested for petals in my room wow, I couldn't believe how well it was done, it left me mesmerized that I was a surprise for my boyfriend they exceeded my expectations .we will definitely come back thumbs up for the splendid services , I would recommend the Hotel to all, the location is perfect easy to move around not forgetting the comfy beds and the room services of 24/7 .

I liked everything

The hotel is well locates and the facilities are clean, modern and the room was spacious. The bathroom included several useful amenities and the wifi worked very well. I traveled alone and always fell very safe. The security at entrance of the hotel is reassuring. The staff at reception went the extra mile to help me with my usiness requests (printing documents, etc.). The café near reception is lovely and a great meeting place if you want to have a business session. You can order a taxi in advance and charge it on your hotel bill.

I was slightly disappointed by the swimming pool but otherwise, everything was great and the staff is particularly helpful. Keep up the good work.

The location is great, the staff is incredibly friendly and polite and they go above and beyond to make your experience unique. There are many nice details for the guest in this hotel which make it a great choice! I highly recommend and would love to come back. The rooms are spacious, the bed incredibly comfortable, the bathrooms are huge. The spa is amazing as well, the treatments are so worth it, specially with Ester (massage lady) she is AWESOME! The pool area is also very relaxing and the restaurants are also super good.

the prices for breakfast, and restaurants inside is overpriced compared to what you get outside. service is a bit slow, but this is Kenya in general so nothing major.

The ambiance is great, and staying in an apartment-style accommodation is always relaxing and comfortable. Lots of space to work and play. The media center in both rooms gives space for sharing and information exchanges.

The mini-bar and the usual plates, cutleries, and cups were empty. An attempt was made to discourage cooking and room-service dining. It would have been great to provide disposable items if guests didn't maintain the usual ceramic plates and steel cutleries provided in the past.

Beautiful ambience, excellent customer service - all staff, particularly John who showed us to our room, were friendly and ready to assist. The live music and new year activities were fun, not to mention the fireworks!! The rooms were clean and spacious with excellent amenities. Definitely coming back for a longer stay.

Do not know which one I should mention. The check in personnel was awesome. Special thanks to Monicah who made my stay unforgettable. The hotel is very new and facilities are great. The food is delicious and the housekeeping did such a wonderful job cleaning the room. They are very thoughtful with every single detail. Location is so quite and accessible.

Nothing

The variety and freshness of the food is excellent. The service was great as well.

Friendly and professional staff, spot and location with easy accessibility, homely ambience and delightful decor. A special thank you to the girls at the reception Racheal, Karen, Faith and Doreen. Not forgetting the amazing security team at the gate, John and the rest of the guys. Thank you all!

always nice to travel to Nairobi when you know the hotel (staff) takes good care of you and feel like family after a few stays. Great rooms. Nice pool and gym. excellent food....

can't think about anything. If I have to write one downside, then, is the rather expensive prices in the restaurant, compared to the prices of restaurants in the city.