Very spacious resort. There was something for everyone.

The property was fine but the biggest issue was a natural phenomenon, seaweed. It was a great pity that we couldn’t enjoy the beach and swim in the sea. The sea was brown and looked and smelt disgusting. We had to pay for a couple of trips to go elsewhere to enjoy the beach. The local people confirmed the seaweed issues stretched from the top of Cancun right down the Riviera Maya and lasts from June to October every year. Even though we had to pay to enjoy another beach location on the Maya the seaweed was considerably reduced so you could enjoy the sea. Otherwise the hotel and resort was fantastic.

Clean, good service, fast check in, nice staff

I didn’t like that there is no division in the different levels you pay for. Everyone could use our “privilege” pool, premium drinks, bars etc. It didn’t feel worth it to pay for the privilege if other people who don’t pay for it can use it as they please. I hope this will be resolved some day. That’s why I give it a 8 instead of a 10

Good food variety; good service in restaurants. Overall friendly professional staff, everywhere.

The Buffet Hours are until 10.30 p.m. I went there yesterday at 9.30 and many food items were finished, unfilled/replaced. I did not have a good final night dinner.

beautiful, the buildings weren’t huge and plenty of pools. lots of fun activities all day and night. adults need a night club too, seems to be all kids lol.

restaurants weren’t always open and no good snack bars at pools, it would be nice to have that option to have lunch poolside with a burger and tacos, chips & salsa, guacamole - it’s Mexico!! food in general was decent, a lot of the same stuff at each restaurant.

The location was good. Nightlife was good as well. The best restaurant is the Steakhouse. Mike's coffee is a nice touch as well.

The front lobby was understaffed. The pools are not heated.

Unbelievable! very attentive staff and great selection of restaurants/bars, there is even carts on the main strip of the resort that have cocktails! staff always very friendly, l

I booked my trip day by day so three days in total. all 3 days the queue at reception was insane, check in process is slow and the wait is unbearable. on the first two nights they tried to charge me more than the booking.com amount but fixed it up both times. they really need more staff or a faster process for check in. if you are an exclusive guest you will be checked in straight away though.

Nice all inclusive resort with great variety of food, helpful and kind staff.

Our room was not cleaned properly, the "jackuzzi" was dirty.

The rooms are big and very clean. We loved that the toilet and shower are separated from the rest of the bathroom. We appreciated the free wifi everywhere. We didn't have time to use the bathtub. The grounds are huge but well kept. We loved the café.

We had the impression that there was a lack of staff at several areas, for example the restaurant. This caused some waiting times to get your drinks or dirty plates to be cleaned from the table. Some chairs at the pool area are not comfortable anymore. A lot of outside vendors were allowed at the beach area, which we didn't appreciate that much.

The facilities were clean and comfortable, rooms were spacious and lovely, beautiful grounds included nature with plants and animals, and a variety of restaurants with good food including gluten free options👍. Also, excellent service with a smile throughout the resort. The pools were very clean and there were several of them-so many choices were available. There were tennis and basketball courts, bowling and kids clubs for different ages. Overall a wonderful experience for our entire family. Many thanks to all the great staff that helped make our vacation so special!!

nothing

Really nice resort !was backpacking and stopped off for one night in luxury! Suited for couples, Families etc... Definitely recommend the Japanese restaurant, really nice but book in advance, basic water sports included which is great and drink stands/bars almost every 5 minutes while walking around, the beach at the end of the resort is also really nice which has a pool right beside it 100% recomend

One thing that really angered me was the wait at reception, very slow process,Also the price I booked online was different to that of the hotels system so I was told to wait and come back in a few minutes while they sorted it out which they did but just very very slow check-in process The shop inside the resort is so expensive! Water and a chocolate bar cost me almost 11 USD Location , its a bit far our from main Playa but the resort has everything you need