This was our second stay, and it was even more amazing than the first. The rainforest vibe feels very private and secluded. The villas are very comfortable and well appointed. Our villa had a beautiful outdoor shower, private pool, plus a large bath inside, and the bed and furnishings were all very comfortable. The nature of the individual accommodations means there’s never many guests around. The service is exceptional in every area. The food is excellent also. And there’s almost never any children around! This is literally the only place we will ever stay on the whole east coast of the Mayan Peninsula.

At times the rave-style music from the neighbouring resort was obtrusive, but only during the day. But it’s difficult to escape that anywhere along this coast.

We woke up every morning to the sound of whirring chainsaws and loud construction. Breakfast on the pool patio was a nightmare! More LOUD construction, hammers hammering and chainsaws galore. Ridiculous and totally annoying. This was supposed to be a peaceful vacation and instead we were on edge the whole time. Very unhappy, although the hotel grounds are magical and the staff is exceptional and very friendly. With the noise of construction we give the Viceroy a C- … with no nightmarish noise and nonstop construction it would have been an A+ We feel like we deserve a partial refund because it was NOT the relaxing getaway we envisioned.

NON-STOP CONSTRUCTION NOISE!!!!!

The location was excellent.

Fried eggs were very badly cooked probably by someone with no cooking skills. The coffee was luke warm each day and very seldom was it served with sugar and sweeteners. The bread you serve is really appalling US supermarket type bread. I was told it was made on the premises. If this is so you need to employ someone who makes real bread. Why no fresh orange juice? Oranges out of season? I think it's the middle of the season in December.

The hotel is beautiful, from the spacious villa room to the pool and public areas. Everything is done very very well. The staff are lovely, arranged everything for us and had great recommendations. And lots of great little touches like surprise balloons and cocktails for my partner’s birthday. Really wonderful place.

The only thing I can think of to bear in mind is this is a small boutique place, and although you’re not far from Playa del Carmen it’s also quite isolated. As a result, the food/menu options are a bit more limited than they obviously would be at a larger resort. That’s ok and the food was great, but you might be hoping for more variety.

service was impeccable, staff always made an effort to remember your names etc and were all friendly and helpful. beach was great, plenty of beds and loungers in front of the hotel pool. room was great, with an outsde shower and heated plunge pool.

only downsides were the costs of the massages in the spa, which whilst fantastic, were three times the cost of what you could get on the beach 50 yards away. it was also slightly painful booking some scuba diving, which we eventually did, which again was great with a top divemaster but the price was very expensive as the hotel took a commision.

You actually feel like you’re in the jungle. We had quite a few visitors to our villa including spider monkeys and raccoons. We just loved that. And the beach with the seating and eating set up spot on. Perfect for relaxation. The staff can’t do enough to help out and make your stay as best it can be!

My only constructive criticism is that there was some leaking into our villa when it rained really hard but they came and sorted it out really quickly but maybe a more permanent solution could be put in place.

All amenities were top quality,the food was fantastic and the service world class. We stayed in one of the two ocean front villas,which i recommend highly. Will definitely be returning very soon. Thank you Viceroy and the best host Edgar i have encountered anywhere in the world.

The property was gorgeous. Very well maintained. The spa was stunning as was the gym. Our room was so calming and pretty. We had a really relaxing time.

I can’t think of anything

Exclusivity!!! The Villa had everything we needed. We stayed in 3 out of 4 days. Room service menu was Amazing!! And the staff promptly responsive to our needs!!! I love it there. Will def’ return.

MOSQUITOS!!!

We fell in love with this property and are definitely planning on coming back. We stayed in the Signature Villa and loved the privacy of our own little backyard oasis with a plunge pool. The staff was Amazing!! The food was delicious!! Everything was Perfect!!!

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