We book this hotel for our honeymoon, it was better than expected, the hotel facilities are beautiful. The food in the buffet was spectacular. The staff attention was perfect, we had a good welcoming with Peter the concierge which recommended us all the restaurants in the hotel! Thank you Peter for your help!

We had problems with booking the restaurants, you should book everyday for the night meal, even if we tried really early there were no spaces. We missed two of the good ones because we never find available spots. Also, all the available slots were too early (6:30pm). While it is stated it is “adults only”, only the part of this building is adults only, other families with kids will stay in a different building and all common spaces are shared (except for the pool and building).

This was my second time traveling solo to this resort. It’s perfect because it is not too small and not too big and it is very safe. The location is perfect for any tour busses to collect you. The beach is great, the staff, the food all really good.

I was here two years ago, and I think the restaurant menus are still the same. The only recommendation I would have is to change the menus now and then.

DON’T READ THE BAD REVIEW ! This resort was great . The staff went out their way to help me out since I can barely walk . Specially Carlos at the Vela restaurant and Samuel the waiter at the beach next to the vela restaurant . The food was good . The room was very beautiful clean and in great condition . Looked like new . Don’t believe the bad review you will enjoy this place . I like the food at the Vela the steak and the buffet . If you want a good pool go to the one at a Beso . No kids no noise .

That I have to go home :( I hardly had mobility in my leg now so I would love to explore this place more . The guys who drive the little train when out their way to take me to places . Those guys are great !!! But due to my lack of mobility I missed the cenote

The breakfast service, location and staff excellent, 10 out 10, a variety of food and drinks, every meals from the menu exceeded my expectation, the hot table where prepared the omelet pretty awesome, you can choose between different sausages, vegetables and spices. the juices station one of my favorite. But I would like to have a comment apart to the steakhouse restaurant and their staff, specifically to the server Diego and Carolina, we recieved a great, great services from those guys, they did an incredible job, good for then.

I liked the restaurants esp the Japanese and all the lovely food and lovely staff such as Yasmin, Nely, Mauro, Ramon, Edwardo??, .Rafa, Rada and Diane and more besides. Entertainment too. Loved the sushi lesson but missed the dancing and relaxation. Dinner by the sea at night everyone should experience. So fab.

Hooks are needed on toilet doors by pools or at the sea restaurant for one piece wearers please. Activities were not always on as per the program. Entertainment after 1130 is poor. The disco was for teens. Plus prices for the spa were a bit over the top.

Location People Rooms Mike's coffee place

Food could be better The way restaurants get booked needs improvement Upkeep and repair could be better Air-conditioned system needs improvement so they don't need an extra unit to reduce humidity which makes lots of noise Check in and check out is very slow

I like that they had a adult side although it was families with kids it was separate.

I didn’t like that you had to make reservations when it says online reservation are not needed. I couldn’t eat at one of the restaurants for my birthday brocade there was no tables available.

Beautiful resort, friendly and attentive staff. We stayed in the Adults Only section and didnt see any kids unless we wandered out of the area. The drinks were delicious but again the staff were just amazing. Shout out to Marvin the bartender!

Some of the restaurants were a bit hit and miss, you can catch a taxi into the city to try broaden your options though.

Staff so friendly and helpful. Facilities, the beach, the trips available were great (Coco Bongo is a must whatever your age!). All Inc was brilliant. A good choice of restaurants. The adult only restaurant was very good. The resort was very clean and it had a lovely atmopshere. The location was great.

The wait time for some of the restaurants was frustrating. The Mexican and Italian weren't great.

The food, the service, the location, the staff. Everyone that works there treats you well and go above and beyond to ensure your stay is a great one. especially Octavio and Carmen at the Buffet. Also everyone thy works at the activities group they make the pool games fun and the stay extremely enjoyable

The long walkway to the beach but they do have transportation just wish they passed more often. The fact that you can’t have food at the pools, or a DJ playing music at the pool by the beach.