Friendly, courteous staff, service above and beyond expectations. Food is very good, availability of the restaurant for breakfast and dinner very nice for travelers, excellent tap water. Hotel location is great--near stores that carry necessities, easy access to public transportation. Very good value for room rates.

Bathroom design is a bit difficult to negotiate (getting in and out of the shower, sink placement and depth of sink--> getting water from the tap must be in a very small container, hard to hand-wash clothing, there could be more shelf space for toiletry items, though space is used efficiently.

I loved the room on the hotel's quiet side, the unlimited access to the coffee machine and teas, and free fruits. Two hotel staff members, Frisline and Erika, were personable and helpful. I had a bike with me, and appreciated the hotel providing an indoor space to store it overnight.

I prefer breakfast being included in the cost of the room. Mine wasn't.

First let me say that the staff was extremely helpful and friendly. The breakfast was sufficient, eggs to order along with bacon and other cold meats and cheeses. A choice of yogurt, cereal and juice and fresh fruit. Our room was a bit small but manageable. The bathroom could have been a little bigger. The only downside was the size of the sink. It was was so shallow that you had to stick your head under the shelf above it to wash your face or brush your teeth. I still splashed water on the floor.

They could provide better coffee service in the room. Powdered creamer ugh!

Great service from all staff but a particular shout out to Jade who was both professional and engaging. Nothing appeared to phase her and she was doing reception and bar duties all at the same time. Give Jade a raise please.

The far end of the room around the desk area was very dark. It did make attempting to use the supplied coffee machine ultra difficult.

Clean, comfortable room. Quick check-in. Coffee machine inside the room.

Kind of far away from the city center, although a couple of buses will leave you not too far from the hotel. Also, not much of a problem, but the bathroom door is semi-transparent.

Internal parking, breakfast quality, bed comfort

A bit expensive. Increase of the price in the last period is excessive

Buffet breakfast. Easy check-in and payment. Nice and friendly staff.

Very soft beds. Spotlight in the ceiling didn't work or we were'nt able to figure out how. Just one coffemaker for the whole restaurant at breakfast.

Nice room with air conditioning. Nespresso machine and 2 coffees provided per day. About a 40 minute walk to Leiden centre.

No tea making facilities in room.

The hotel was clean and the rooms are compact but had everything we needed. However, it was the staff that really made this place stand out! From the cleaners to the barmen to to the reception staff, they were all friendly, attentive and helpful. They made our stay! A special thanks to Michiel and Isabel behind the front desk who were incredibly helpful and made our lives so much easier, thanks again :)

The bed and pillows were very comfortable. Car parking was excellent.

The coffee machine was not correctly working (crushing the capsules)