LOCATION - Quite a distance from CBD but not an issue at all, as we've always preferred staying in a quiet neighbourhood. We got around Auckland using fair share of taxis and ubers, they were everywhere and easy to book. They either took only 2 - 3 minutes to arrive or sometimes immediately available! ROOMS - We were a total of 4 guests staying in a 2-bedroom apartment unit. It was clean and spacious. Beds are very comfortable too. The apartment is a hidden gem as not that many apartment units (even 2-bedroom ones) have 2 bathrooms, so we didn't have to fight over using bathroom.

Common Bathroom - The shower drain was severely clogged on our first night's stay, so two of us who were using this bathroom could only take lightning fast showers. As we arrived on a Saturday and there was no housekeeping staff around on Sunday, we could only report this to the reception on Monday morning. Luckily, the staff were very helpful and responsive and had already got their dedicated plumbing team fixed this by the time when we returned to our apartment in the mid-afternoon. To the Quest Parnell Team, thank you so much for your prompt attention and getting that resolved! This was the only flaw of our stay, but your excellent customer service has counteracted it.

Location & affordability

A few things can be done to improve the experience: kettle flip switch fell off, one down light in lounge didn’t work. Lighting in living area was very dull. Water dripping on balcony from above unit. No working exhaust fans in both bathrooms. No ventilation in both bedrooms (would have been nice to have windows that open or sliding doors). Toilet paper wasn’t replaced & had to be requested after room serviced. Clothes & towels washed in apartment didn’t dry even after more than 2 hours in the dryer. Dryer definitely doesn’t work in apartment 22. Shubham at reception was the best at customer service & made our stay a good one.

Location was excellent. The room was a good size and we arrived after reception had closed but there was an easy process to follow.

The room was for 2 people- I was travelling with a friend so wanted separate sleeping space. I booked the room which said 3 people could stay so assumed there must have been a pullout bed option but when I completed the booking was told it would be an additional $50. Thought that was a bit rough. Had I known I would have just got a studio room as we were literally only in Auckland to sleep….

The staff in the reception were very kind and helpful with all of our questions. The room was spacious, well equipped (with a stove and microwave) and the bed was very comfortable. It was very handy to have a washing machine, tumble dryer and dish washer (with the appropriate soap for them both). The walls were very good as we didn't hear neighbours (just in the corridor briefly). We would happily stay here again.

The area is up a hill - we were ok walking up/down it each day but some older people might've struggled to walk up to that part of the city.

Location was perfect. Easy to book in and get to our room. Parking was awesome too. Loved the personal touch by the staff member meeting us in the basement and showing where to park and also the personal touch with my name on paper in the park. Very cool. Never had that before,

Toilet was horrible. Bathroom a bit pokey/toilet to close to the sink. Couches were old and no comfy cushions. Tv was very limited, no sky movie channels etc.

Very friendly & obliging staff and lovely clean room

Difficult Heather Street access for elderly with luggage - serious plumbing faults - specially kitchen tap

The room was fresh and clean, we had just been overseas so I loved that we could do our laundry ourselves in the washer and dryer in the room, its a complete apartment thats serviced. Whats not to love. The parking is easy and access to it is easy. This is our 3rd time staying here.

There could have been better ventilation in the laundry/Bathroom, for when using the clothes dryer, however we discovered the window was actually a sliding door so opened that.

Location, size of room, facilities in room.

This particular room although the bathroom was upgraded from other rooms we have stayed in was let down by the bad angle of the bed in relation to tv, also the bedhas no headboard and as the bed was under the window was very uncomfortable. The bed was also uncomfortable. The kitchen blind let in a lot of light, so sleep was disturbed. We have stayed on many occasions, and the bathroom was much better, but the bed and position due to shape of the room were not great. This would not stop me from staying here again but could be so much better with some changes.

Great location down a quiet side street and literally only steps away from a range of cafes, restaurants and shops. Handy to CBD and Spark Arena. Room was comfortable, clean and what I expected. Full kitchen was so handy. Easy check-in and check-out. Staff were all friendly and very helpful.

Arrived shortly after check-in time and were told the cleaner was still cleaning our room, but we could still access it - not a big deal, we didn't mind her working around us while we lounged - but it did strike us as a bit odd.. and awkward. View from our room wasn't great.

Great location to attend my meetings around Auckland CBD. The staff were very supportive on arrival. The apartment was spacious and met all our needs. We stayed 2 nights, and I would definitely stay here again. Earned Airpoints as well, which was a nice thing to know.

Always room for improvement, which I can't think of anything.