Found the beds extremely comfortable and warm. All staff were friendly and helpful. Enjoyed the breakfast very much. It was very convenient to walk to the shops and leave the car safely in your carpark.

The only thing that was hard for me with a back that doesn't bend well, was trying to climb over the bath to use the shower, there were no handrails to assist me. First shower i found hard to get out it was high up, and when i went to get out the bath mat slipped on the beautiful shiny tiles, learnt very quickly i had to bend down and hold on to side off bath to get out.

First Impression.. Central to CBD, literally a 2min walk to PaknSave, Burger King and the Plaza. Reception area clean and tidy and warm. Our room felt homely, spa bath was a bonus. Breakfast was very yummy!!

ALL staff need to brush up on their customer service skills. Lack of customer care, service and appearance. Disinterested in being the face of The Copthorne. Dinning room and bar area was not inviting. We found previous guests personal belongings in our room and when we handed them back to reception, the young girl just shrugged it off, very unprofessional.

The room was actually fantastic, bed very comfy, shower great. Very nice for a couple of nights stay, thank you. Staff are amazing kind and positive, nothing a problem. Breakfast great. Hotel is working to improve internal area, maybe this is a start of updating hotel.

slight improvement would be to have a shower rail instead of fixed head and glass shelf instead of metal shelf for soaps, shampoos etc. Air conditioning would be fantastic in rooms especially in summer I would imagine, might be incredibly hard to install through with existing building. Reception chairs and furniture looking tardy. Restaurant area inside looking quite dated in some areas.

The Copthorne is in a very convenient location with nice surroundings and comfortable rooms.

The maitr d could have made us aware that we could order extra items for breakfast. I am vegan and the only items I could eat were the baked beans & hash nuggets (not 100% sure they were vegan friendly). I didn't know we could order mushrooms & tomatoes until after we'd finished. The step up into the shower could be dangerous for elderly clients.

The property was in a great location close to town, was gated which was awesome so we knew our truck was secure for the night. The 24hour reception was great as we didn’t arrive until after 10.30pm. The rooms were spotless, very comfy bed, quiet room, loved the Dyson fan! My fav hot chocolate sachets were on offer, the shower was AMAZING!! Staff were friendly & helpful.

Couldn’t fault anything really.

Breakfast excellent. Central to everything we needed in Palmy

We were looking forward to a coffee once we'd settled in.....NO.....coffee/tea/sugar, etc box was EMPTY! After a phone call to reception explaining we wanted a coffee, a very apologetic lady came to our room.....EMPTY handed! She went away with our "empty box" & e v e n t u a l l y returned with the box full, & 2 cartons of milk. One in our fridge had expired 4 days ago! Also, TV controls were thick with DUST! Everything else about our stay was excellent

The manager arranged immediately a room with seperate beds on our request. Unfortunately he couldn't contact us earlier because of a mix up with our mobile phone numbers - but no problem at all! Much appreciate Breakfast Buffett was great! A great variety on offer for a great start into the day!

Glasses, cups and water cooker in the room could use a bit of a polish ;) ...... but the room was generous in size, clean and tidy as well as the bathroom but the soap contains palm oil - better to avoid that.

Great stay. Room was nice and quiet and bed was comfy. Rooms were not over heated or dried by airconditioning. Our room had a heater and a fan to use if necessary. Have stayed before and will stay again. Thank you

Nothing we didn't like. A couple of thoughts - I did wonder why the shower was such a big step up to a raised platform which could be hazard for some. I secretly hoped for shampoo and conditioner not that combo product which is harsh. Lastly, the restaurant was not open when we checked out so could not enjoy breakfast there.

Good location, walking distance to town. Large comfortable bed. Clean room. Perfectly functional for the purpose of an overnight stay.

Note there was construction happening, which I wasn't aware of when booking. Luckily I stayed on a Sunday night when no work was taking place so this had no impact on my stay. Hotel was very quiet, hardly saw another guest.

Clean and lovely room, very well appointed and a great bed. Also has opening windows and a nice little deck which is uncommon for a high rise hotel. Restaurant on-site is mega with great food and service

Access to the property is a little challenging at times and if arriving later than normal you have to get out of your car to open the world's slowest electric gate... they say it closes at 9pm but was closed at 8.30pm