Spacious facility with large deck perfect for a big group, Tennis Court at the Lodge which was great, we had travelled with our own racquets.

The Deluxe Villa we stayed in did not have a Microwave which was a bit tricky as we had assumed there would be one. Most facilities do. Upon enquiry we were advised that not all villas have a microwave and if we wanted anything heated we could use their kitchen one which was unrealistic being about 200m away! We gathered it was intended so that guests would dine at their restaurant, however it was $185 pp for the Christmas lunch again not realistic for our big crowd especially with a high accommodation rate. At a reasonable rate we would have dined at the restaurant. A great facility that could do more if accommodating as felt more like a take it or leave it.

We got the chalet furthest from the lodge; very clean; hot water in shower; good water pressure in shower; wooden walls - we can see how the wood pieces are connected with no nails; furniture and art that match where we are; soft towels; parking space near our chalet; away from road and people - SO quiet; breakfast was tasty and we got to observe a rabbit and birds out the dining room window; outside wooden porch (shared with neighboring chalet) with one small table and 2 chairs; beautiful view of the mountains; sounds of nature all around

No screen on window - can only open after we turn off lights since bugs come in when lights are on; one wall light had been broken and not repaired; mattress caused us to roll to the middle; no table inside to sit at and play games; only one inside chair

The location was great, very close to an excellent restaurant called the Hare and Copper, the grounds were beautiful and we really enjoyed the tennis court. The location was convenient, quiet; it is a really lovely property. The heating system in the lodge was excellent, and it warmed up the place quickly on frisky mornings. The staff was very helpful with activities and only recommended great ones.

the towel rack of the master bedroom didn't work and the sliding door of the bathroom didn't slide very well. those are easy fixes.

Beautiful place to stay - we were in a Chalet and it was cozy, comfortable and warm. The grounds are beautifully maintained and the colourful trees in Autumn are stunning! The river is right in front of the property and you can do the Tongariro River track straight from the lodge (although a little signposting would be helpful as we got a bit confused trying to find it). The staff were so sunny and helpful - a real pleasure to deal with. They cooked us a wonderful breakfast which we ate in front of the fireplace :) Would come back to stay here in a heartbeat!

I really like Tongariro Lodge and was sorry I could only spend one night there. As I drove down the track and spotted my lodge I knew I'd picked the right place! Walking past the lemon tree and through the front door I was greeted by a spotless lounge with two good size bedrooms with en suites, and a nice kitchen space. The bathroom was equally clean, modern, and the shower a decent size. Accommodation: perfect! I dined in the restaurant and was very impressed! The staff were friendly and knowledgeable about both their restaurant and the area. I had a perfectly prepared meal and some great local beers, plus some ideas for the next day's adventure. Breakfast was equally great and made to order. I was pretty sad to leave!

The room was very comfy and clean. The staff were very nice. Great location - 35 minutes drive to tongariro National park

The restaurant closes early. We arrived around 8:30 pm and weren't able to have dinner

We really liked the accommodation/chalets we had - two close by that made our family/friends stay convenient and really enjoyable. The place was nice and quiet, and the birdwatching was lovely.

The small things that could of been better, were we thought housekeeping would have been once during our stay. We also were given an incorrect final bill amount when checking in which made our shared payment finances a bit murky at the end. Small things though

The grounds around the property were very well maintained. The cabins are lovely and would be great for a longer stay than we had available. The location is great for fishing and it does look like the bar and restaurant would be nice. However, we did not go there on our visit. The staff were friendly and helpful generally.

It was a very quiet time for the property when we stayed and some of the staff were putting some pressure on to eat in their restaurant as there were only a few guests staying at the time. Although the restaurant did look nice, we had other plans and felt bad for not going to the there.

We were moved from a 1x bed chalet to a 3x bed villa after a noisy neighbours night! Larise was most helpful and offered us the perfect and tranquil alternative for our remaining 3 nights. The #19 villa was comfortable, well stocked for self catering and ideally located with a view of the river. On our final night we dinned in their restaurant which was seriously good!

The exterior of the villa needs and good clean and some basic maintenance.

The location is lovely. The reception staff were pleasant and helpful- one of them lent my wife and I her own umbrellas when we were going out on a potentially wet day and the lodge's own weren't available. Shower was good. The coffee was very good in the reception area.

Room we had was quite small and lacked some of the amenities of a good motel- we had to ask for a bowl and spoons as we were getting our own breakfast. We were woken at 7am by multiple chainsaws operating in the grounds nearby our chalet- this was planned work and not remedying damage wreaked by Cyclone Gabrielle. When I mentioned this to reception she said that she thought that this was the time they were allowed to start operations. Perhaps a warning to guests would be appropriate.