Receptionists were kind , helpful and quick .

I did not like that the housekeeper knocked on the door in the morning at 9 am and stepped into the room to check whatever he wanted even when the “don’t disturb “ card hanged outside of the door . It was not’t after checking time , but much earlier . Why ?

Firstly, I would like to extend my sincere gratitude to the entire Ibis team, especially the reception staff. They were exceptionally polite, helpful, and solution-oriented throughout our stay. The hotel's location is incredibly convenient, situated directly opposite the main train station, allowing easy access to the city center within 5-10 minutes by a single mode of transportation. We specifically chose Ibis for our stay, and upon reflection, we are delighted with our decision. The experience exceeded our expectations, and we can recommend it highly enough. Thank you once again for the outstanding service!

We truly could not find any aspect of our stay or the hotel to criticize. Everything exceeded our expectations, leaving no room for negative feedback.

Perfect location next to the main train station. Very wide selection for breakfast; even has miso soup and rice, which is quite uncommon for hotels in Europe. Friendly and attentive staff, both at the reception and breakfast dining area. Easy check-in and check-out process. Modern-looking rooms.

These are very minor suggestions/comments, though. Would be very nice to have a small fridge in the room. Also, the cleaning personnel forgot to empty the trash bin in our room (which was already full) when the cleaning was done. Other than those, we had a very good stay!

The price for what you get was more than fair. The location is excellent if you want to park, take transportation by rail, or go shopping; dog parks are nearby. I liked that there was free coffee and water downstairs, but I just happened to have found that out, it would have been nice to know the day before. Upon check-in, I was given, as requested, a room higher up. They were friendly. It just seemed to take longer than it should have. Having stayed at other hotels near this and similar, this would fall in my top two for budget, but worth it, overnight stays in the area.

The sheets felt pretty close to burlap potato bags. We got unlucky with fluorescent light shining into the small window. BYOTP because the toilet paper was as cheap and harsh as possible.

I travelled to Vienna with my 10 year old son, a weekend for just the two of us. My son is transport passionate, so we chose not to be right at the centre, so we can walk, use trams, underground and trains. The Belvedere Palace is a 5 min walk, and the tram line + underground is just outside of the hotel. There is a national rail train direct to the airport, and it takes 15 min to get to and from the airport. Transport-wise the place is very convenient. It takes 10 min to get to the historical centre of Vienna. Business centres with offices surround the hotel. We liked the hotel - good value for money, clean and modern, and the staff is friendly and helpful. If you are a European train traveller, Ibis is a great place to stay for the night or spend a few days seeing Vienna. Trains from the station go all over Europe.

As in every big city, the central station at night is not a good place to be, especially with children. But the hotel is not disturbed by this. We just walked through the business centre side, and it feels very safe there. We just stayed away from the central station late in the evening and took the tram.

Hotel location is great. Only five stations away from Vienna Central Station. Two stations away from Stephanplatz which is the centre of all attractions in Vienna. There is a metro station five minute walk from the hotel. There are at least two grocery stores close by as well as restaurants. Hotel is very clean. Room is small but very functional. Bed comfy. Bathroom is nice size but shower is small but water pressure is very good to have a nice hot shower. Room also has tv, coffee/tea maker, desk as well as closet. Breakfast is also good to start your day with hot food, cheeses, cereals, bread and pastries/cakes. Hot coffee/tea, cappuccino machine and juices are also available. I will definitely book Hotel Wien whenever I go back to Vienna. Highly recommended. One last thing...I was given a small box of Heindl chocolate upon check in. Thank you so much Hotel Wien. I had enjoyed my stay (Oct 23 - 27) and can't wait to go back.

Breakfast was very good and with enough options for everybody (Bonus: the asian corner!). The staff were friendly and helped us very well with our requests. The hotel is located just outside the central rail station, which is very good because you have plenty of connections for visiting the city by tram, buss or metro (or other Austrian cities, by train - we went to Graz in one of the days) as well. The location and the staff friendliness were the two main things for which I will totally recommend this hotel.

The hotel is at a strategic place, very close to the main train station as well as to the international buses’ station. It is in a high-house with about 10 floors. I had a view from several train platforms from my room, but it was well isolated and I was not disturbed at all. The room was spacious, clean and comfortable. The mattress was good. I liked the copious breakfast buffet with everything a traveller needs. The coffee was good and the staff very friendly. The Belvedere palaces are very close, just 5 minutes’ walk.

I was satisfied with everything.

Almost everything. The staff I met were excellent. Willing, friendly, outgoing ,- good ambassadors for the hotel. The room provided everything I needed for a one-night stay and the area was quiet. The location is extremely convenient if you are using the Hauptbahnhof and it is very easy to get into the centre of the city. On all these grounds, I would recommend the hotel warmly. But ...

I could not get a stable internet connection with my laptop (Windows). I was told that this was a regular problem - that in this hotel it worked with mobiles but not with.laptops. I was disappointed and seriously inconvenienced by this. Unless Ibis.is able to fix this. I would advise anyone who may need to use a laptop while staying in Vienna to think carefully before booking here. In all other respects, I was very happy with what was provided. But this presented me with a problem and one that I have not experienced for a long time in a major hotel.

Clean, comfortable bed, excellent breakfast and easy check-in. Very close to train station. Walking distance to everything or easy tram access. The staff were really wonderful, they deserve 10/10

I prefer when rooms have a mini fridge. No extra pillow. I personally don't like pump soap for shower that all guests share. I think it's more hygienic to have little soaps and shampoo for each guest.