Location was near my planned visits with family.

Parking was too expensive, limited, and insufficient for the number of guests that may be staying at the location. On at least one night, there weren’t any spaces available. I had to find an alternate location and use Uber to go back and forth from my car to the hotel. The next day, I was informed that I could have gone down to a reserved level (A). The elevators seem a bit small and noisy. Additionally, there was a VERY LOUD event occurring directly across the street for two of the nights of my stay.

Location is very close to the airport and within walking distance of the metro. It was quiet up on our floor even though our entire hallway was filled with middle schoolers on a field trip.

Some parts of the room showed serious wear. Our toilet seat was broken and the toilet would run incessantly. There was a mystery blob of...something...on the headboard. The TV worked sometimes. The satellite or whatever they use had serious outages and at times maybe 10 of 40 channels would actually load. Stairwells are dank cement, full of trash and frankly a little scary. Hotel shuttle sped by us at Reagan, even though we were standing at the hotel shuttle pickup point. Had to take Lyft instead which defeated the purpose of staying at a hotel with a free shuttle.

Staff is fine. I have had questions about my bill and I don't feel like they truly listen. I think they are focused more on proving me wrong about what I said. Also, not quite sure that they understand how the billing works. Otherwise they are fine. I give them a 7 knowing that I grade tough. The one exception is Kirk. That guy is awesome. I hear him with other guests as well and he is fantastic. It's very simple though. He talks "with" his guests. I feel like others talk "at" their guests. His empathy is not just words. You can tell he feels it. Kirk is a 10.

I liked the location, the restaurant at the hotel and breakfast... Having an airport shuttle was the best. The staff was friendly too.

Housekeeping was the worst I had to complain about that each day I was there, so 5 days in a row. I would ask for the beds to be made in clean towels. After a long day out I came back to the room and nothing was done. When eventually it was done after asking, they would not replace the coffee the cups and toiletries. On the last night of my stay I had to go to the front desk to get toiletries how embarrassing is that..😬

location was good, the 2 black managers went above and beyond , they may have been the receptionist but they were amazing

paying for the parking, not having a pool

The location was great for an overnight stay before flying out the next morning. We checked in, took back the rental car and took the Metro to Arlington Cemetery. The walk back to the hotel along Eades street from Crystal City was pleasant. The King room was small, but fine for one night. The shuttle driver was friendly and efficient.

The desk clerks weren’t overly friendly. Our room was clean, but the curtains needed straightening. I think it is pretty clear from the canned replies from management here on the negative comments that there is room for improvement on an attitude of service.

Staff was amazing and very helpful. The room was clean and comfortable.

There were additional fees when we arrived. I wish booking.com would have notified me of this, I was charged an extra $150 per room. The parking was a bit tight.

When we determined that the AC in our room wasn't working, they switched us to a different room immediately. Also, the breakfast buffet was plentiful and the most of the staff was very helpful!

We were told that only 2 breakfast buffets were included in our room price even though there were three of us in the room, so we had to fight to get an extra buffet voucher. This was not mentioned anywhere in the booking or on the hotel site and would have meant that we did not book this room had we known.

Free shuttle McDonalds besides it Clean Fridge in the room

1.The tub looks worn out, clearly in need of a much needed renovation. 2. Keurig machine worked one time. It was not working by the second cup, called reception 3x around 5am, able to get through the 3rd time but sadly the maintenance crew won't be in until 7am. For such a well known hotel, shouldn't it be available 24/7

I have always stayed at Holiday Inn but was never charged for breakfast. I was charged for breakfast because I did not have that on my booking. However, it was stated that I would have free breakfast when I booked.

The fact that I did not get free breakfast as stated in my booking and the fact that they could not find my booking because my last name was written as Sandra and my first name was listed as Weiss. They told me I did not have a reservation. I left the building and the very attentive representative from the hotel came after me saying that she found the reservation under Sandra being my last name. I was already in my car and about to drive away. I was so worried since it was Memorial Day weekend without a reservation. My last name is Weiss of course, not Sandra. This was booked through Booking.com