Great central location for traveling north or south in Nagasaki, literally across from Nagasaki Station and a very useful mall (Amu Plaza), with lovely room views over the water. Friendly, gracious staff, two comfortable full beds in our double room, very nice if somewhat pricey breakfast buffet in an inviting, airy dining space, with good salad bar and fresh omelets.

The Nagasaki Hilton, which includes a large “service charge” in the total bill, then has the gall NOT to provide free Wi-Fi service. If you want that, you have to sign up, i.e. hand over your data, for Hilton’s “Honors program” membership. This makes them the only hotel in our entire three weeks in Japan not to include Wi-Fi as a given. Yes, they do warn you somewhere on the booking.com site that this is the case, but if you’re like me you don’t even think about a recognized international hotel chain property resorting to this strategy. Very not classy.

The location was great - right next to the main station. And the staff were super helpful. The room was also lovely and well-kitted out - except for the 2 issues I mention next

A couple of things : - no coffee machine. Seriously - in 2023, in a 5 star hotel all you provide is a kettle and instant coffee ? wow. Just put in a Nespresso machine. - the fridge isn't a fridge !!!! What looks like a small beer fridge doesn't get below 6 degrees. And when we called about it were told it's just meant for keeping things "cool" ! what the actual F ? Again - this is a 5 star hotel, and there were no minibar refreshments provided so it's hardly unreasonable to want to wack a couple of conbini beers in the "fridge".

Excellent hotel with good facilities and very helpful staff. Rooms are large and well equipped with a modern design. Beds are very comfortable. Restaurant was good with a regularly changing menu and great service. Hotel lobby has a coffee/cake shop and very pleasant bar to sit and relax after a busy day touring the wonderful city of Nagasaki and driving around the very interesting island of Kyushu. A multi-story car park is adjacent, with a reasonable all-day parking rate, and the hotel offering some helpful options for its use.. Hotel is a 1-minute walk from the train station, very much welcome after a long train ride on arrival. Trams and buses are a 5-min walk with shops and restaurants also nearby.

Nothing, would definitely stay again

We stayed in delux King room and loved everything about this hotel. It's right in front of Nagasaki station and conveniently located for other services. The hotel was only renovated in 2021 and designed with attention to detail. The room we had was beautiful with a good view of Nagasaki, bed was comfortable and provided good amenity. We'll definitely stay here again.

1. Location is great, just beside the JR station. 2. Staff are lovely and friendly! She recommended all the good restaurants and helped me to make reservation. 3. Room is good size, so comfortable and spotlessly cleaned. We stayed 2 nigjts, and we really enjoyed our stay here.

Nothing

The room was well designed and very clean and comfortable. Facilities were nice. Staff were very friendly as well.

We had to call one evening and it took about 10 mins before it was answered, but they were able to speak in English immediately. The shower head in the room had an odd position, it would be nice to adjust it so that it can point downwards.

This is new and very close to the JR station, now served by new bullet traiins Excellently designed room with the latest ideas, walk in shower and bath and many configurable sliding doors. Reasonable view of harbour. Staff helpful and not busy.

Good if you can get a decent deal, otherwise a bit pricey. Sophisticated eating available but a bit corporate in atmosphere.

Location. Very convenient as it is located across Nagasaki station.

No escalator to go down to ground level. BUT, most importantly very few English speaking programs! At least have English subtitles available!

Very near Nagasaki station (across the road). Shopping mall and restaurant surrounding. Staffs were friendly. Room is spacious. Breakfast buffet spread was really good.

No free wifi. Have to be member of Hilton group in order to have wifi.

Huge, clean rooms and convenient location. Very friendly and helpful staff. Located just across the road from the JR Station so it’s easy to grab snacks from Family Mart or dine at the restaurants. Didn’t use the facilities so can’t comment.

Everything was great!