The stuff were kind, and the room was comfortable a d it had everything we need, apple, water, coffee and many other bathroom accessories

We had a big problem, I booked a room in this hotel on same day, we I arrived at 11:00 pm to check in, they told me the rooms are fully booked, I showed they the confirmation booking of this site but they told me it was booking.com fault, not ours. Either the fault was from the hotel or the website, they had to do something about it because its not the customer’s mistake after all. Unfortunately they did not do anything to help my situation. So I tried to book a room in another hotel and i had been calling several hotels for several hours to find just 1 room to get my wife rest but they were fully booked, my wife had to sleep in the car to 4 am until I finally found room in a very far away place.

I loved the absolutely beautiful interior of the property, its location was so close to Place Vendome Mall which has amazing shops and restaurants. It also has dancing fountains with a laser theme to it. This is a 10 minute walk max. The hotel is close to the Lusail Football Ground. A local convenience store is in the next building. Ideal for snacks and fruit etc. a wide array of breakfast was available. The staff were the best. They carried the whole stay. Especially Hamza who is the night supervisor and Hakim in concierge. Hakim arranged our wheelchair taxis throughout our trip. This was not easy as the availability of these taxis are scarce.

The swimming pool isn't wheelchair accessible but i was promised this will be resolved very soon.

"Just checked into the most amazing hotel! 😍 The service here is top-notch and the facilities are out of this world! 🌟 From the moment I arrived, the staff has been incredibly friendly and accommodating. The rooms are luxurious and comfortable, and the amenities are simply fantastic. If you're looking for a hotel that goes above and beyond, I highly recommend this place! 👌 #ExcellentService #LuxuryFacilities"

"Couldn't agree more! This hotel truly exceeded my expectations. The staff's attention to detail and the quality of their service is unmatched. And don't even get me started on the facilities! It's like being in paradise. I'm already planning my next stay here. 😊🌴 #LuxuryLiving #HotelGoals"

I recently stayed at Velero Hotel in Lusail City, Qatar for 3 nights and I must say it was an amazing experience. The location of the hotel was perfect for me as it provided a much-needed break from the busy city life. The room I stayed in, which was room number 1104, was spacious, clean, and well-maintained. The breathtaking view from my room added to the overall ambiance and made my stay even more enjoyable. But what truly made my stay memorable was the exceptional service provided by the staff, especially Mr. Mainuddin. He was friendly, professional, and went above and beyond to ensure my stay was comfortable and stress-free. Overall, I had an amazing experience at Velero Hotel and would highly recommend it to anyone looking for a luxurious and relaxing getaway. The hotel staff made my stay truly memorable and I look forward to staying here again in the future.

breakfast is delicious and variety of Arabic and Western cuisine. room is neat, tidy, and beautiful. sofa inside the lift which is very helpful. check-in was easy. staff was friendly and helpful. and there is a huge Velero mall beside the hotel.

no connecting door from Velero Hotel to velero mall. I have to go outside, walk and and re-enter the mall

The decoration and interior The location The room size The toilet size The complimentary Cake and and Chocolate The lobby Baladi Premium Supermarket location

Room was not safe at night Emergency Alarm was on around (6) a.m. in the morning and stayed till about half an hour Poor Housekeeping in terms of Privacy

Everything was great, staff are friendly and fast responding… Rooms were clean and tidy… Breakfast buffet was rich with delicious types of food… Thanks…

I was supposed to select the rooms with view.. but next time…

Suite room was nice and has a beautiful view.

Room we reserved was not available. They said you need to wait till rooms become available or pay for higher room! She didn’t upgraded the room till we paid double prices for each night!

Check in was extremely smooth and the lady Hanen was helpful and professional. The room is designed quite nice and spacious. there is plenty of space around and all the amenities you require are provided. The room has a nice seating area with a TV and quite a lot of automations and adding a "smart room" element into it. Breakfast was nice and staff were very accommodating and extremely polite and professional. The gym has all the essential equipment

The wifi infrastructure was weak and would disconnect quite often which made it difficult.

All the reception staff are great, they are all good and very accommodating to the customer. That’s why I always recommend this hotel to my friends and ask assists to this people. Thank you VELERO reception.

Nothing everything perfect