Staff support Reception and room service Location

Parking was full and was not accommodated on 2 nd day despite offering in booking. My room TV remote was missing and was not able to be found by staff after hajj season. There was a constant noise in washroom of water flushing in pipes above false ceiling.

Room was good

Reception it took 1 hour for check in

Hotel was comfortable in general and very convenient. Quite close to elHaram and all other food shops and malls. Staff was very helpful and accommodating specially the male version.

Bathrooms needs a quick revamp. A full renovation is a must. Small insects issue is not personally distrubing for me however it is not acceptable still. Rooms given wasn't like the one showed on the website here, was a bit misleading however what we had wasn't bad

The Hotel was near and had just walk of 3 mins . Amazing staff and nice room .

The lifts were crowded and had to wait for 5-10 mins to get a lift

The staff were friendly and welcoming, as we had informed reception of our accurate arrival time, check-in was less than 5 mins! Highly recommend giving an accurate time frame of your arrival. Rooms were spacious and clean, and so were communal areas. Wi-Fi also worked very well and for anyone looking to purchase a sim card, there were kiosks in the hotel lobby.

We would've liked for our rooms to be on the same floor, as we were travelling as a family, this was offered the day after check-in but we didn't want the hassle. I would also say that you should plan to leave for the Masjid early enough as there could be heavy crowding for the lifts. I only experienced this twice in the 10 days that I stayed in Ramadhan, but would advise guests to go early!

It’s near to Haram about 7 minutes walk, clean Rooms, cooperative staff, upgraded my 4 Bed Room With 5 Bed Room for free, Also I got Free private parking , There was A kettle in the Room

Location

Had to request for change of first allocated room

room was good and clean-fresh

Not enought parking?

Location excellent. Staff very good

Room service

This hotel is ideally located close to the haram on the women's side of the haram.  The hotel is based near all the amenities you would need on your trip.   The check-in process was the worst I have experienced anywhere.  I was asked by the hotel to make payment prior to arrival contrary to Booking.com "pay at property" guidance.  I did this weeks in advance and had WhatsApp confirmation that all had been processed.  Upon arrival, I was told payment has not been made, and I was sent to the adjacent building to confirm my payment whilst the family waited in the lobby. I went to the finance department and met a very rude and arrogant person, who I showed by IBAN payment receipt and WhatsApp messages of confirmations, and he dismissed it all.  He said he would give me a room and would get back to me tomorrow if payment was made (which he didn't do, so assume all was as I described). Aside from this, the rooms were very well equipped and of a good size for a quad room.  The room was clean, modern, bright, and airy.  The lifts were ample and helpful staff who could not do enough for you.  Overall, it's a good experience. They just need to fix the check-in process and align it to the Booking.com description. If you found this review useful, please give it a like.