We booked this hotel because of it's proximity to both the train station and the cruise port. It's a couple of minutes walking distance to both and we were looking for a place where we didn't have to use any transportation. The room is nice, clean, it's a bit of an older hotel, but it's well maintained. For me the exceptional part was the hotel staff whom I really want to thank very much. We've struggled with train cancellations and reaching Genova, and they provided us with all the additional information and options we've had. It really meant the world to get this information and reassurance about being able to get in even after reception working hours (which is closed only after 2am). We luckily managed to get there earlier than that, but having a local person to provide information was something I really appreciate.

No complaints, will come here if I go to Genova again

The staff were brilliant. Friendly, helpful and supportive. They were so good at communicating and informing. The bed was very comfortable. The location near the Porto Antico and the Piazza Principe Station was brilliant for me. Value for money here is definitely a big plus. I would definitely recommend.

My only issue and it might have been from lack of me asking but the means to make a hot drink during the night would have been the only fault I could find. That was a very minor issue though.

Literally across the street from the railway station. You really can‘t ask for a more convenient place when travelling by train. The room is a very good size even for 2 people with plenty of room for luggage.

One thing that was a bit annoying was trying to find a restaurant that was not specialised or had mainly only fish. I am highly allergic and wanted to know what my options were (outside of burgers, which I did not come to Italy for). The lady at the reception said she would send me some suggestions. We communicated in English, so I assumed at least some of the message would be in English so I could understand it. The message I got was in Italian with a standard list of their recommended restaurants mostly those serving mainly fish. So, not really the best personalized customer service. So there I really think improvement can be made. If a customer comes with a specific request a standard form-letter answer is not always appropriate.

This is a great place to stay when you need easy access to one of the main train stations in Genoa...The room was small but incredibly efficient...plenty of outlets and places to hang things.

Perhaps the street it is on is a touch dark at night, but there is nothing wrong with that...also would have been nice to know there was a key drop for early morning check out....but other than that all was good

A very clean room. A wonderful and polite male receptionist. Moreover, the hotel offers check-in from 1:00 PM, which was very important for me! It is very close to the train station—just a 5-minute walk, which is super convenient for an early departure. The hotel feels comfortable and safe. And they also have an amazingly fragrant shower gel😊 I will definitely come back!

Nothing

It is very close to the central station and metro bus stops are very near to the hotel, just like next door, that’s why we selected it and we were happy to move spontaneously everywhere 🙂

Everything was good only we just felt that our room had no refrigerator, so in these hot summer days we couldn’t keep drinks cool there, but it’s ok maximum time we were outside so for us that’s not a big issues.

Perfekt Location! Just 1 min from the train station. Everything is close (museums, old city, harbour). Friendly stuff. Perfect English. Helpful with planning what to do.

I licked it! It is not fancy. It is a Authentic and cosy place.

This hotel has everything! The location was perfect right down from the train station, very easy to locate. The lady who checked us in was so very helpful! She gave us a map of the city of Genoa and highlighted areas we may want to visit while in town, plus she told us they were known for Pesto and recommended a restaurant down the street. We went on her city walk and ate at the restaurant and it made for a perfect evening! The room was very clean and had all the amenities we required. The next morning we were greeted by a gentleman who served us a wonderful breakfast and we had a fun conversation with him as well. Sadly we were only there for an overnight stay, but we would have loved to stay longer. The staff was so friendly and helpful and for the price, it was one of the best deals we found because the room was quiet, clean, roomy and the location to the train station could not have been easier

Could not think of any improvements needed -

Loved being opposite the train station. Stayed at this hotel in 2018, not a lot changed. I would go back for the location, had a view looking towards the Port, could see the top of Cruise Ships coming and going. The people on reception were very friendly, and helpful.

Breakfast was passable not a lot of selection, we had a banana each on the 2nd day they were not replaced on the 3rd day. Staff make coffee etc for you, my hot chocolate was only warm. Breakfast was included in the price, would not liked to have paid extra for it. Something that was a bit odd there was a tallboy cupboard with 5 drawers in it, but the drawers in it did not open, not that I would have used it anyway. Outside on the street was the only place we saw dog poo, you notice this when you are pulling your suitcase, not the hotels fault.

Very nice rooms, cleaned everyday fresh towels, soap etc. were left. The staff were wonderful they couldn’t do enough. When I arrived the lady at the desk gave me a map showed me everywhere to go, any questions were answered. Great location also, across the road from the train station walking distance to everything. Highly recommend, definitely be staying here if I’m back in Genoa.

Not a thing - perfect.