Beautiful and very well maintained building with a lot of charm. Spacious rooms. Beautiful gardens and grounds beautiful art collection throughout the hotel Great gym Some team members were friendly efficient and chatty, contrarily to most others (special thanks to Sim, All the concierge team, Shepard, and one doorman)

Bed not very comfortable Noisy rooms, you hear every step in the room on the higher level Drinks in the garden take a minimum of 20 to 30 minutes to arrive To the exception of above listed, service very impersonal, team is detached. No effort in conversing even if you come to the same place for drinks every night, and are served by the same people. Rooms was on DND as husband was sick (which they knew), they called, asked to remove the DND to give him get well amenities, they effectively woke him up and had him get out of bed

This whole experience was incredible! Our expectations were met and beyond that we were treated to countless little surprises and amenities. Never have I received these many extras that were also very thoughtful, good quality and true to the brand. Walking through the property grounds in their garden is lovely and the pool area is very relaxing. Thanks to the guest experience manager Adam Lambert we someone to talk to about our stay and they are eager to perform even better for our next stay. All the staff were super friendly and in love with our 6m baby!

Service by the pool area could be improved as often we were waiting a little too long and sometimes orders were forgotten.

The hotel was centrally located, within easy access to all places of interest. The hotel and grounds were beautiful, with part of the hotel having been recently renovated. The staff were exceptionally friendly and hospitable. The food offering and room service was excellent, as were the hotel facilities.

The air con broke down in our room on the first night, but the staff went above and beyond to try and rectify the situation, and ensure we had a wonderful stay thereafter.

Lovely and tranquil Excellent staff Great welcome

There was lot of focus on afternoon tea for external guests meaning that lunch could not be served in the nicest resturant. this did impact the experience. It also spilled over in to the evening as the room was set up for the day time not the evening and there were not enough tables for two outside. for the price I would have expected smart TVs

We will come back! Top of the line. We did not want to leave.

I think it would be helpful when booking dinners through concierge if they can let the guest know is the dinner/restaurant will be a 2-3 hour meal. We would have passed on a few places because they were 3 hour lunch and a 3 hour dinner. That’s just too long for us especially with kids. But it’s not the hotel or staff’s fault, only a suggestion!

The hotel was stunning, the grounds were beautiful and the staff are great.

Unhappy with a charge put on our credit card seven days after we checked out for £85.00. There has been no explanation for this charge. All bills were settled in advance and at check out. In addition, the credit card deposit taken at check in has still not being refunded to our card. After several emails and three weeks later, this has still not been sorted out. Disappointing.

the food. the scenery. the classic atmosphere and the cleanliness.

A staff Member Called Rene Tried Scamming me of Money on Check in more than 4 times in less than 5 minutes Please be careful and do your math and finances and know your check in-out dates before stepping in. staff member name Rene or Swartz Rene.

WOW, WOW, WOW...what an amazing stay at Mount Nelson. From start to finish it was such a relaxing stay. Brilliantly located in Cape Town, we found it so easy to see the sites when we were not relaxing in the hotel. The old-world charm just made you feel at home but by far and away the best thing about Mount Nelson is the staff....each and every person we interacted with were so friendly and helpful.

That we were not staying for longer!!

Most special place with so much history. Incredible staff. Unbelievable service. All of the smallest things are thought of. We were travelling with a 4 month old baby and on arrival a microwave and steriliser had been put in our room so that we could sterilise bottles. Also a basket of baby bathing products. The breakfast is exceptional. The pool and gardens are beautiful.

Quite simply the best breakfast experience in terms of range on offer and location of any hotel in the world that we have stayed in The afternoon tea is quite wonderful too. The pool area is fantastic The staff were smiley, attentive and cared Really a wonderful experience

Could not find anything to fault