very spacious room that I had, very clean and aircon working perfectly. Great thing also is that as a guest you don't pay for parking which is nice. Friendly staff at the counter and location is great to easily get by car or taxi to any place you want.

What i did not like was the fact that the staff in the restaurant is not very attentive. You need to call them several times or you hear them arguing with each other at the bar instead of helping the customers. Was the case already at my last stay, there is truly room for improvement. Second thing was breakfast. Truly an impressive buffet but less would be more which is also true for the charge of ZAR 350 for it.

The executive suite was nice and spacious. Very clean and tastefully decorated. The staff were amazing with the exception of room service staff. I would definitely stay here again as it was nicely located for all amenities and activities within town and surrounds.

Room service staff dropped the ball when it came to timeous delivery and they forgot items in the order the both times we ordered. The music from reception/restaurant area is rather loud so it was difficult to get any sleep with a room on the lower floor and it’s on throughout the night so I’d suggest lowering volume at the very least.

I absolutely fell in love with all the decor of this place. From the front desk, ceilings, different chairs and just the whole layout of the hotel was very interesting and pretty to look at. Then what stood out the most was how clean it was and the staff were very friendly and accommodating. I can't wait to come back for a longer stay. Oh and not forgetting their lovely breakfast buffet, I enjoyed everything they had to offer during breakfast. And they are Halaal friendly so my eggs were cooked in a separate section on the kitchen which I really appreciated so much.

For one there was no plug near any of the mirrors in the room to plug jn the hair dryer, even I the bathroom. So it was not easy to use. The only points available was beside the bed. And the one thing that I truly disliked so much was that their was no mini fridge to keep our water and drinks cold. Instead they had a cooler which did absolutely nothing. It basically kept my drinks room temperature which was upsetting as it tasted very nasty. I would certainly hope or request a room that has some kind of refrigerator in.

The place is very nice and chic. It is one of those rooms, where you enter and feel you are at a luxurious place/hotel. Our room was amazing. An amazing facility with an impressive bathroom. The bathroom was huge: with a stand-up shower, a tub, and a separate toilet, and two sinks. So it is perfect for a couple. The decoration and the amenities of the room were amazing. The hotel in general is spectacular. Not sure about the location. It is close to everything, but we took uber/taxi everywhere. We did not walk around, so not sure about how safe it is there.

Nothing much to complain about.

NA

The hotel values making profit over loyalty to in-house guests. my partner and I stayed with this hotel for 1 week , the hotel knew we were extending and not checking out . they took a new booking and proceeded to ask us to check into a new room of which was smaller and of a higher rate - NO complimentary breakfast or compensation for their inconvenience towards us . I don’t know if I can suggest you staying at this hotel more than 1 week - they might chase you out like they did us .

The front desk staff were incredibly welcoming both at night and in the morning, always ready to assist with anything I needed. They went above and beyond to make special accommodations for my birthday, which I truly appreciated. The gym was well-equipped, allowing me to get a full workout in—unlike many hotel gyms that only offer cardio equipment

Some things was not kept up which could be a problem if it fell or broke but I told the front desk about it so hopefully they get someone to fix it later

The breakfast is amazing! It’s such an extensive buffet with loads of options (cold cuts, cheeses, cereal, yoghurts, fresh fruit salad, pastries and bakery goods, selection of fresh artisan breads, a hot buffet with the usual suspects, waffles/pancakes and eggs made to order). The rooms are a good size and the bed and linen is incredibly comfortable. I loved having a bath tub as part of the bathroom set up. The staff are incredibly warm, helpful and friendly. They helped me get a doctor when the cold I caught in transit wouldn’t get better. I ended rebooking to finish off my stay in Cape Town here.

The pool is more of a plunge pool - you won’t be able to swim laps in it.

Sumptuous breakfast spread

Hostess at the restaurant reception was unfriendly. Her attitude was unwelcoming and repeatedly mentioned that the restaurant was due to close in 10 mins at which point I asked if she preferred I did not eat my breakfast. she quickly realised my disappointment and tried to smile. Recommend further training and coaching is implemented

Check-in was smooth, front desk agents were super friendly, room was great. Didn’t use any of the facilities as only stayed one night. Overall, a great hotel to stay at. Comfortable, clean, friendly staff and great location

Aircon is too complicated. I would love an aircon you switch on and it works without pressing this button and that button. Parking is a bit restricted in the sense, the parking spaces are too narrow. And it’s very confusing to/from parking to/from room/reception. I got lost trying to get to my car!

Gorgeous end to our trip! We came here after leaving an AWFUL place because it was so bad and losing our money, so we were in a panic. SO glad we did this. The room was divine, so large and comfortable. The staff were very kind and welcoming. 24hour room service, amazing breakfast, super comfy bed, delicious dinner, WONDERFUL spa! So happy we stayed here, will be back!

The view from the pool / outside bit isn’t great as there’s a busy road outside.