This is a 'boutique hotel' in the middle of things off Somerset Road. It has a Moroccan flavour with tight staircases and flamboyant Morooccan tiles, everywhere. Like most of the buildings in the area you feel slightly hemmed in, but the hotel is finished to a high standard, was very clean and the bed was huge. Shower was amazing. What was really fantastic was the pool bar on top of the roof. Where you could swim and have tasty snacks and order cocktails. Later we went down to the piano bar which was cosy and fun. Although the pianist was a bit too hectic for our liking.

There was no coffee or kettle in the the room and no trimmings like a gown, but there was a well-stocked mini bar. There was no phone in the room either. We live near to the hotel and we basically needed a place to stay overnight as our grown up kids were having a massive party at our house. In that regard we had a fantastic overnight stay.

Where to start. The staff. Absolutely beautiful people. Every single one of them. I felt like I was talking to my best mate with every interaction. Nothing was too hard to accommodate and always with a smile. Marietjie and Lungi in particularly are just exceptional in managing this place. It’s close to the tourist hubs, city, Bo Kaap, bars, restaurants and shopping. Rooms are ample and the beds are heaven, bathrooms fresh and clean. Just a lovely experience all round.

Nothing to dislike.

It’s a lovely boutique hotel, it’s very comfortable, it’s extremely friendly and the staff are all absolutely brilliant, it’s like your own family running the place. It’s not The Ritz 5 🌟 but it’s far more enjoyable. Great location, very safe area to walk around, the adjoining Piano bar is simply awesome, restaurants and bars and a shopping mall 30 yards away, my wife and I loved this place and we travel a lot. Breakfast is good in a slightly limited way, but it’s absolutely fine and very pleasant. Will absolutely return here and be very excited about meeting the truly lovable staff who run this very unique hotel.

We had to leave.

This was my second visit to The Grey and I just love it there. Its really quaint, quiet with just enough bustle at reception from time to time. The location is exceptional, with no loadshedding it is near some bars, cafes, restaurants and really central. The Piano Bar nextdoor is amazing for a quick bite, some music or just a glass of wine (the tapas are outstanding!) I've stayed in a bigger room with terrace before and this time a smaller room, but both stays were comfortable - beds are a really good size and the showers are nice and hot. Really good stay.

Liked everything!

Great location which is safe with a wonderful view. The service is great with fried ly faces and a will to satisfy the customers needs. Very clean and worth your money!

The only thing is the noice from the corridor. I stayed in a room next to the staircase to the skybar. So when happy people leave the bar it is evident for me and my partner when we try to sleep.

Honestly, everything was pretty much perfect, truly. But, the staff wins the show for The Grey hotel. We stayed for a week, and we were so looked after with warmth and friendliness, it was hard to leave the wonderful people we spent the week with. My husband and I worked remote for a week. TIP: If you do this, consider getting a room with the private balcony, you get a desk in there and it's easy to have private video calls for work, your all plugged in. Our room was super comfortable, great hair dryer (if it's important to you, this is a small bonus). Lot's of places to plug in to charge phones, laptops. The location is amazing, you are surrounded by wonderful restaurants with in a minute or two of walking, walking distance to the V&A, you can run (I felt safe, although perhaps it was naive, but I ran to the V&A then to the boardwalk in Seapoint so it's a great location if your a runner as well. Ubers were plentiful. There is also a small shopping mall with several coffee places, a grocery store, a place to buy a SIM if you need it, an ATM. There is even a very small pool on the roof, and as small as it is, I annoyed the staff by swimming back and forth for 45 minutes but I still got a wee swim in which was great. We had coffee in the reception every-morning and the gentlemen serving breakfast and coffee were a joy to spend the morning with. The neighborhood itself is sweet, on the edge of Bo Kaap, it does house many expensive houses that carry the colors of Bo Kaap but are homes to wealthy people so, it's feels safer (although, always be aware). If I were to return, with out a doubt, I'd stay here over and over again.

leaving!

Location was great and safe. Great vibe from the hotel. Precious from the hotel was AMAZING! She went above and beyond to orient us. She also brought a pair of pants that were torn to the tailor to be fixed. She was great and really gave us good energy. She also helped us pick the right size room. Really cute hotel.

One staff member (forgot her name) came across as nice but never really came thru. She never came back with some change (close to $1 but still its the principal), she never followed thru with our concern about the room fridge not being on (I eventually figured out it was disconnected) and she had closed the main door and I couldn't the hotel property (I called, I texted, but she never answered) - she apologized but it was a good 20 minutes waiting outside just to be able to enter the room. But other than her - everyone else was wonderful. Precious was AMAZING!!!!!

The Grey is fantastic! Location is awesome and I was able to walk over to my favourite yoga studio! My room was clean and I loved the decor, I was upgraded from the budget room I booked so thank you! Staff were friendly and helpful.

The only thing I can think of was there seemed to be some building above my room and the sink would fill up with dust or parts of the roof but honestly it didn't bother me!

The location is perfect - right in the heart of De Waterkant. The breakfast was superb - there was a full menu with some truly delicious options. The room was nicely decorated and the bathroom included some really nice smelling shampoo and shower gel. The bed was comfy and overall it was a great stay.

Our room was a little noisy as it was right next to the stairs to the bar. Also, the windows in our room were screwed shut. This meant it was impossible to ventilate and get some fresh air.

It was perfectly situated and walking distance to some restaurants and bars but without the noise and business of the city which is great. The staff were very friendly and helpful, they truly go the extra mile and I appreciated that. An extra mention to Emm for going out of her way to make the stay one to remember. I recommend getting breakfast here as well, it was to die for!

I couldn’t find a single fault.