Nico the rep was absolutely fabulous and can't rate him high enough with how helpful he was as I did send lots of messages about how to get there from the airport and where to get off at etc. For anyone thinking of using Beniconnect, it's really easy. When booking online at beniconnect for the bus book a return to the Belroy hotel and it's about a 2 or 3 min walk to the apartment (which is located behind the Bulldog bar). The Beniconnect is situated at level -2 at the airport and they are so helpful. They will send you an email the day before you leave to let you know what time the coach will pick you up from the Belroy The apartment was gorgeous and very spacious. I have no negatives and would definitely go back again I've added a photo of Nico and also a view from the apartment to show The Belroy so you can see how far to walk

There was nothing

Secure & modern and clean, On the first floor (Some steps but only a flight) so brilliant if you don’t like heights (Benidorm hotels are high!) Bottle of water on arrival and great communication with owner. Close to strip and shops but far enough not to hear the crowds. 100 yrd to the beach. Beds comfy , Lots of clean fresh towels on arrival also. Supermarket next to apartments and coffee shop downstairs so great spot. They also let us check in 3 hours early so couldn’t have been better for us rather than roaming around with a case and 2 kids etc. The owner also came with a safe key and the free wifi was a bonus.

No knives or forks and no iron , didn’t really matter to us as we ate out and only there 4 nights but would bother some I suppose. Tv has no English channels but has you tube so we didn’t suffer and the free hi speed wifi let us watch 3 tablets and our phones no problems.

The apartment was way beyond my expectation , very spacious clean modern and finished to a very high spec... the location is perfect.. only 5 mins from the beach and 7-8 mins from the lively part of town 20 mins from the old town .. quiet at night and lots of shopping and cafes etc on your doorstep.. taxi rank right outside and on the main road for buses... the host could not have been nicer, and check in was a breeze... there were quite a few extras , not usually included in apartment rental, ie washing up liquid , tea cloths , bottled water , and soap in the bathroom.. I would 100% recommend this apartment and definitely would stay again. .. the negatives below are really for information for other travellers and had no negative impact on my stay ...

The front door was a little sticky to get in and there is no pool or lift but the apartment is on the 1st floor, there are around 15 steps, no problem for most but anyone with mobility issues may struggle.... the very small negatives were far outweighed by the beautiful apartment that awaited me...

We stayed as a group of 10 family and friends across three apartments. All three apartments were stunning. They were spacious, clean and modern. The apartments were fully equipped and not one person had a complaint. The host Nico was fabulous from the offset. He answered queries before the trip in a speedy manner and helped with restaurant selections and bus routes. We had booked our transfers with hoppa, which we would never do again. Due to an admin error their side the driver made us get out on the other side of town despite me having our original booking confirmation. He was rude and aggressive and we were left stranded. Nico helped us get to the apartments and then arranged our return transfers with their partner company, who were fabulous. Nico was a real star, nothing was too much and he always seemed to be on hand. The location is perfect, right in the centre of everything yet still quiet. All of us would definitely return.

Everything was perfect.

The location was excellent...close to all the action. The apartment was fabulous....it appeared to be brand new and nothing had even been used. Really big & spacious and very comfortable. The caretaker was very helpful. Couldn't fault anything apart from the directions.

The directions to the property! Very confusing.....the directions take you to Calle Girona. We were looking for a sign saying Sonrisa apartments, and there isn't one! The apartments are actually in a building called Torre de Benidorm which is between Calle Girona, Avenida Europa & Avenida Mediterraneo.

The rooms were huge, much bigger than we had anticipated and that includes the bedrooms as well. This place has everything you could possibly want including a washing/tumble dryer. The place was immaculate with loads of towels. We were met within a minute of arriving, shown the flat and were offered all the information you could want to know about the flat, the area, etc.

bed pillows!! now I know is one of those topics that everyone has their own opinion, but we did not like the pillows. When we were handing the key back over the host admitted that they know about this and will be replacing all the pillows shortly. To be honest that is the only negative comment we can make about our stay

Apartments are beautiful really modern and big and everything you could need provided, really good quality thick mattresses on the bed so no back ache so big thumbs up for that and all their apartments are on the first floor. Was met on arrival with keys and he was on hand if any questions etc lovely guy sorry can't remember his name. Excellent location across from jumping Jack's will def be my first choice next time if available, well done Sonrisa they are a credit to you.

Nothing

Good location and good communication with host. Adequate kitchen facilities for cooking breakfast which is all we did.

Apartment on first floor without lift but host helped with our 20kg suitcase. No shelving in bathroom for toiletries etc. The safe was not working as batteries were missing - no issues with building security however. Bathroom towels could have been bigger but there were plenty for only two of us. There is a pool for the apartment block but not for use of Sonrisa guests which is a shame.

So close to the clubs, beach, restaurants and the apartments itself was perfect! We had 3 rooms booked for a group of 12. 4 other who accidentally booked the sister hotel we able to move their booking too. Nico was so accommodating and made sure we were comfortable before leaving us to ourselves! Each room had plenty of space for us to get together before going out!!

Everything was perfect!

Location is fantastic, only a 5 minute walk to the old town, 2 minute walk to the sea front and 2 minute walk to the busy strip. The apartment is in a quiet spot. Don't judge a book by its cover because the apartment block looks old and dated however the apartment 1C was extremely modern, spacious and full of light. Great communication from the host.

Look of the outside of the apartment block.