* Friendly staff: starting with the front desk (sorry I didn't catch their names), up to the cleaning staff. Many thanks to the staff from the restaurant. Especially to Raul and Maurizio who took care of me every evening. * Great location: close to the beach, close to old and new town. * The spa facilities are great. * The bed was comfortable.

* I booked a deluxe single room - but it turned out to be a standard room (very old furniture). * The food was very poor. Local gastronomy specialties were a bit lacking. *The breakfast was English and there was no variety at dinner.

Location, cleanliness, entertainment and staff all very good.. The entertainment rep in particular always had a smile on her face and made all guests feel very welcome. The bar and restaurant staff were always up for a laugh and always acted in way as to make the guests feel comfortable. Although we didn't see the cleaning staff the whole hotel was what you should expect from a 4 star. ( very clean and presentable). The reception staff were knowledgeable and professional.

Although there is no way of stopping them the pigeons kept coming into the bar area.

Rooms were clean. Bottle of cava on arrival in the room. Staff helpful.

I was in the first room on the 10th floor and on hols i like to have a lay in but was awaken by the maid slamming the doors, in and out of the rooms back and forth. On 2nd morning I had enough but after complaining I was upgraded to a room much further down the corridor which worked wonders.

location in the town. lovely room, good breakfast. service at reception was good. spa lovely,, I had a pedicure.

that as a guest on a bed and breakfast only basis I was unable to get a seat in the bar and order a drink. the only was was to queue with the all inclusive client. Therefore, we didn’t use any of the daytime or evening activities or entertainment, instead we went out.

Lovely, modern hotel and very clean. Just a 10 minute stroll to the sea front and beach. Within easy distance to the old town and shops. Food generally very good and lots of choice, there was something for everyone. Lots of nice touches, including fizz in room on arrival and on Valentine's Day the restaurant themed it to have champagne on arrival, heart shaped desserts, bread rolls, someone making fresh crepes and keyboard player playing romantic songs. Spanish people seem to love Valentine's Day and make a big deal out of it

Entertainment at night was geared mainly for Spanish people although lots of other nationalities were staying there too. However, it was ok

Everything it’s a beautiful hotel very clean & comfortable and the spa in the basement is amazing it’s also very centrally situated so ideal if you don’t drive

I think the outdoor pool should be heated in low season, I also think the all inclusive should include some kind of ice cream or ice lollies and deserts during the day

The entertainment had improved significantly since the last time we stayed in the hotel as it was not very good before we have stayed in Sandos Monaco four times in the last two years

The food wasn’t as good as it was in the past some days it was a bit cold I had to use the microwave to heat it up and the meat was a bit tough

Stayed here before several time Food standard not so good this time

Animation team were good and very personable. Bar staff, restaurant staff and reception staff were very efficient and friendly.

The only fault I could find is the temperature in the swimming pool was freezing and it took to long to acclimatise to the conditions. Consequently myself and other guests did not use the pool on a daily basis which one would expect in a hot resort.

The hotel is in a great location. Rooms are spacious and clean. The food is excellent. Spa and gym are great. The staff are very polite and helpful. Parking at the hotel is good and reasonably priced. Drinks in the bar were reasonably priced.

The large bar near the pool area is a bit dated and the queue for drinks were very long with only one person serving. We only went once so it may not be as busy all the time.