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$300Calle De Sa Muradeta, 22, Ciutadella De Menorca, 07760, Spain
Reservations:
+1-833-728-2041585 reviews
1/75
Restaurant
Indoor swimming pool
Outdoor swimming pool
Free wifi
Room service
Fitness center
Turkish/Steam Bath
Free spa
Welcome to the luxurious Faustino Gran Relais & Chateaux, the perfect getaway for your next adventure in Ciutadella, Spain! Nestled just 0.3mi from the vibrant city center, you'll have easy access to the magical charm of this historical town while basking in the serene elegance of our five-star hotel. Guests love our property, with an impressive 585 reviews celebrating both our breathtaking amenities and top-notch service—all available starting at just €XXX per night!
Imagine soaking up the sun by our sparkling outdoor pool or possibly unwinding in the tranquil indoor pool—both free for your enjoyment. If you're looking to indulge, our spa and sauna facilities will whisk you away to relaxation heaven, while the fitness center is perfect for burning off those delicious meals you’ll savor at our restaurant. From snorkeling adventures to horseback riding excursions (for those looking for a score of excitement), we have something for every traveler eager to explore the stunning surroundings of Ciutadella.
Your every need is met at Faustino Gran Relais & Chateaux, with complimentary WiFi and soundproof rooms ensuring peace and comfort throughout your stay. And don't forget to walk out onto our terrace or sun deck, the ideal spots for sipping cocktails after a day of adventures! With so much to offer and all the beauty of Spain at your fingertips, this hotel is waiting for you to create unforgettable memories in Ciutadella.
As the sun sets over Ciutadella, why not treat yourself to a delightful dining experience at our on-site restaurant, Agua? This romantic eatery is an ode to Mediterranean cuisine, where every dish bursts with flavor and freshness that transports you straight to the heart of the Mediterranean. Indulge in local specialties prepared with the finest ingredients, while the ambiance sets the stage for a charming evening filled with tantalizing tastes and a glass of wine from our carefully curated selection. Whether it's a special occasion or a simple dinner for two, Agua promises a culinary adventure you won’t soon forget!
After an exciting day of exploration, unwind at our vibrant bar, where our skilled bartenders are always ready to whip up your favorite cocktails or suggest something new for you to try. Sip your drink on the terrace, where you can relish the balmy Spanish evenings, complete with gentle breezes and the sounds of the city coming alive. You'll find it impossible not to feel relaxed and rejuvenated as the enchanting atmosphere wraps around you, making every moment special.
Outside of the hotel, endless adventures await you in the charming town of Ciutadella! Stroll through its historic streets, marvel at the stunning architecture, or take a leisurely walk along the beautiful coastline—there's something for every traveler here. And if you're in the mood for a little excitement, our friendly staff will gladly assist you in arranging various excursions, from sailing trips to guided tours of the town's hidden gems. So pack your bags, and get ready for an unforgettable getaway filled with luxury, leisure, and lively explorations at Faustino Gran Relais & Chateaux!
Closest airports
Menorca Airport
22.4miRestaurant
Indoor swimming pool
Outdoor swimming pool
Free wifi
Room service
Fitness center
Turkish/Steam Bath
Free spa
Air conditioning
Sauna
Bar
Sun deck
Tour desk
Terrace
Soundproof rooms
24-hour front desk
Non-smoking rooms
Beach umbrellas
Elevator
Free toiletries
Garden
Upper floors accessible by elevator
9.1
585 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
Robert
10
October 2024
Phenomenal stay in ca'l Bisbe. The room was impressive and well appointed. It was nice having the private courtyard area with views of the Cathedral. The Turkish bath was excellent and the underground pool and steam room made it special. The stay was a surprise for my girlfriend and the staff went out of their way to make us feel welcome. They also organised flowers and a complementary bottle of cava as an engagement gift. The service was exceptional and the manager came around to speak to each guest at breakfast and even apologised for the rain!
That we hadn't booked for longer.
Guy
10
October 2024
staff were helpful and attentive without being over bearing. Amazing language skills. GM very helpful. As a repeat customer happy to see it not only maintaining its high standards but improving even further. Great Spa.
While it was great that there was a gluten free roll available for Gluten intolerant / allergic people it makes them the poor relative compared to the tremendous offering otherwise available. It would be nice to see an improved GF offering at breakfast. Using tamari instead of soy sauce would also help at dinner.
Ross
8.2
July 2024
Stunning hotel, beautiful restaurant courtyard for breakfast, extremely comfortable beds, rooms spacious, stylish and very quiet. Central location and magazine worthy pool areas. Staff great and very friendly.
While the reception, housekeeping and wait staff were fantastic, service at the pool was areas non-existent, by the end of the day the pool areas were messy with towels left out and drinks and food left uncleared for most of the afternoon. No staff available to order drinks when we were at the pool. No staff at the spa area either so when we went to our booking slot we had to find our own way.
Fiona
9.1
July 2022
The hotel interiors, buildings and pools are stunning - a feast for the eyes. The location is very close to the very picturesque port and plenty of wonderful restaurants and bars. Although you don't even need to leave the hotel for exquisite food, as the restaurant within the hotel is brilliant. Breakfast selection and service was excellent. Lots of facilities / services on offer, from the spa at the hotel to boat trips on a private yacht.
There was quite a lot of noise through the night from nearby bars and clubs - not something the hotel can solve, but it was a shame to have to wear earplugs and not get a full night's sleep when staying in such a wonderful place.
Kalish
8.2
August 2023
Amazing building. Dinner at the restaurant is worth it. Day at the country house was superb. Friendly staff.
We were given the choice between two disabled rooms which was not what we wanted/paid for. At over 500e, it’s not very nice to have to wet the whole bathroom when taking a shower and having a wet toilet. The hotel should sell these rooms separately so that customers can make a conscious choice. The hotel made no commercial gesture to compensate the inconvenience. Also, it seems that the entry price rooms are relatively small, so I would recommend paying a bit more for extra comfort. The breakfast and lunch menu are limited/slightly disappointing for a hotel of this calibre. Pool can be packed during the summer - not great when you’re paying such amounts and can’t find a lounger!
Natasha
10
October 2024
The hotel is absolutely stunning with the most beautiful interiors. A hidden gem as it is in the centre of the city, it really has it all. Not only was there two outdoor pools, 2 spas, beautiful gardens for breakfast and dinner, libraries, hidden corners… this was really an experience I didn’t expect! Made better by the really attentive team, who also provided us with a wedding champagne which was a lovely touch!! Couldn’t recommend enough and can’t wait to be back.
Stephanie
9.1
July 2023
The hotel is discretely hidden in the streets of old town Ciutadella overlooking the cathedral and the port. Fantastic location - opt for taxis if not staying long or not planning to explore too much of the island becasue parking can be an issue. We loved the atmosphere of this place - the moment you step into the hotel its a calming, luxury feeling. The exterior decoration and the lush gardens as well as the interior of this historic building are beautiful. The natural stone on the floor, ceramics, metallic and wood details. Also loved the photographs of Nicolas Guerin, who was a friend of the hotel owner as they mentioned at reception. Booked two simple but stylish rooms (double room with Spa access) on the 2nd floor for our family of four - we had an upgrade which was very appreciated. Tried the Agua Restaurant twice (Good- not exceptional), had breakfast there as well(Good - great selection of fruit, fresh local produce, but their hot dishes like eggs need some improvement), the lobby Bar for drinks (staff are super attentive). the service in general was ok, but sometimes inconsistent. Highly recomment booking Casa de Pau for a full day to enjoy the pool and the Calla fontanells- Nicolas and the chef at the Casa do a fantastic job. especially during high peak days and days with a heatwave like we experienced. It's hell trying to find a spot on the beaches of Menorca in July. Its a must to rent a boat and see some of the callas away from the crowds. The reception and concierge staff were all very friendly and helpful- cheers to Maite the GM, Ignacio the senior concierge- both them and their staff were very attentive
Parking is an issue- free parking 200m from hotel down the port Parking Es Pla. No exterior fans in the hotel or other cooling feature was an issue during 40 C and humid weather. The breakfast can be improved (hot dishes)- the fresh fruit and local products were lovely. Restaurant prices a bit on the high side vs value. No beach!!! It's hell trying to find a spot on the beaches of Menorca in July. so this is not your hotel if you want to be on the beach every day.
Melissa
10
September 2024
Loved the location. It was absolutely gorgeous. Excellent breakfasts. The staff was extremely helpful, cheerful and kind. The manager made a point to introduce herself to us, and every new guest, on their first full day. It was very classy.
Couldn’t get a lounge chair by the pool, and we tried for three days. Guests should be asked not to store their extra belongings on a chaise so someone else could use them.
Jessica
8.2
June 2023
Excellent location, beautifully designed hotel, lovely welcome and tour when we arrived. Staff are all very friendly and helpful. Bed very comfy, shower fantastic!
Room was very noisy - ear plugs given to help with this but did struggle to sleep being woken up by bells ringing throughout the night and birds on the roof! Breakfast was great the first morning but due to rain the second day I think everyone arrived at the same time and it was very busy - I didn't even manage to get a coffee ordered by the time we left.
Maria
8.2
September 2024
The hotel is very nice, in the center of Ciudadella and has an excellent location. It is renovated and completely integrated with the Menorquin style.
Apart from the manager, who is attentive to everything and takes care of the needs of the customers, the rest of the staff seems insufficient and very superficial. Those details that a relais & château certainly boasts are missing.
Attractions
Aqua Center Water Park
1.8miMenorca Zoo (Centre Zoologic Lloc De Menorca)
19.1miSplash Waterpark (Splash Sur Menorca)
26.2miAttractions
Aqua Center Water Park
1.8miMenorca Zoo (Centre Zoologic Lloc De Menorca)
19.1miSplash Waterpark (Splash Sur Menorca)
26.2miAirports
Menorca Airport
22.4miAgua
Cuisines
Ambiances
Location
Availability
Location
Availability
Restaurant
Indoor swimming pool
Outdoor swimming pool
Free wifi
Room service
Fitness center
Turkish/Steam Bath
Free spa
Air conditioning
Sauna
Bar
Sun deck
Tour desk
Terrace
Soundproof rooms
24-hour front desk
Non-smoking rooms
Beach umbrellas
Elevator
Free toiletries
Garden
Upper floors accessible by elevator
Accessibility
Upper floors accessible by elevator
Activities
Bicycle rental
Canoeing
Cycling
Diving
Game room
Hiking
Horseback riding
Snorkeling
Windsurfing
Bathroom
Bathrobe
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Linens
Wardrobe or closet
Business Facilities
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Entertainment & Family Services
Babysitting/Child services
Board games/Puzzles
Food & Drink
Bar
Breakfast in the room
Fruit
Kids' meals
Minibar
Packed lunches
Restaurant
Snack bar
Special diet meals (on request)
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Tour desk
General
Air conditioning
Designated smoking area
Elevator
Facilities for disabled guests
Family rooms
Heating
Non-smoking rooms
Room service
Smoke-free property
Soundproof rooms
Internet
Free wifi
Media & Technology
Flat-screen TV
Satellite channels
Telephone
TV
Outdoors
Garden
Sun deck
Terrace
Parking
Private Parking
Physical distancing
Cashless payment available
Contactless check-in/out
Room Amenities
Clothes rack
Safety & security
CCTV in common areas
CCTV outside property
Fire extinguishers
Safe
Security alarm
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Services
Wake-up service
Spa
Beach umbrellas
Beauty services
Body treatments
Facial treatments
Fitness center
Free spa
Indoor swimming pool
Locker rooms
Massage
Outdoor swimming pool
Sauna
Spa facilities
Turkish/Steam Bath
Transportation
Airport shuttle
Car rental
Shuttle service
Pets are not allowed.
WiFi is available in all areas and is free of charge.
There's no age requirement for check-in
Come and go whenever you want
Private parking is available at a location nearby (reservation is not needed) and costs EUR 60 per day.
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
Children 3 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 2 years
Extra bed upon request
$104 per child per day
3+ years
Extra bed upon request
$104 per person per day
The price in EUR has been converted to show you the approximate price in USD.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
American Express,
Mastercard,
Visa,
Maestro,
Cash only
This property accepts cash.
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